How to complain | RBS

We understand your complaints are an opportunity for us to learn from our mistakes. We deal with all complaints fairly, with integrity, and with rigorous standards and timescales.

To get the right advice it’s best to approach the relevant business directly:

• I am a Royal Bank of Scotland customer
• A guide on making a Payment Protection Insurance complaint (RBS)
• I am a NatWest customer
• A guide on making a Payment Protection Insurance complaint (NatWest)
• I am a customer of another RBS brand