About us | RBS

About us

We will be a safe, simple and smart bank with purpose at its heart. We will create lasting value when we champion the potential of those we serve. That is our purpose and our strategy.

Building a purpose-led bank

We have identified three areas of focus where we can make a substantial impact in addressing challenges that threaten to hold people, families and businesses back. These are enterprise, learning and climate. Find out more.

Our purpose - Alison Rose in conversation
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The bank we're becoming


Find out more about the RBS turnaround story and the key moments from the past ten years.

Our brands


Through our brands, we provide financial products and services to personal and business customers throughout the UK and beyond.

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Customer support staff in contact centre

Contact us


We want to make it as easy as possible to get in touch with us. Here are details for customers, media, investors and how to give us feedback.

Our values


At RBS, our purpose is to serve customers well. We serve around 19 million customers across the globe, and our aim is to consistently meet their needs wherever they find us.

RBS code of conduct pamphlet

Where we do business


Supporting our customers to access international markets in Europe, Asia, the Middle East and North America.

Board and Governance


We continually seek to maintain high standards of corporate governance whilst remaining on the forefront with compliance best practice.

Hands on reports of the boardroom table
Group of office workers in conversation

Working at RBS


We’re committed to continuing to ensure we have a motivated and inclusive workforce who are engaged and passionate about serving our customers.

Careers at RBS


Our people give our bank quality and strength – this is reflected in the support and development we give them.

Branch staff at work
Edinburgh skyline

Our business in Scotland


We still call Scotland home, and have been helping businesses and people in the region for almost 300 years.

Safeguarding against fraud


Keeping our customers safe is at the heart of what we stand for. Here are our tips and advice on what you can do to prevent yourself becoming a victim of fraud.

Customer at the keypad of an ATM
Black and white photo of historic bankers

Our history


We’ve been banking in Britain for hundreds of years. Past events and experiences make up an important part of who we are today.

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Latest news

RBS to help 2.5 million people each year to be more financially capable

RBS has today committed to helping 2.5 million people in the UK each year to improve their financial capability.

RBS to increase lending to sustainable energy sector following £1.1bn securitisation of loans to UK sustainable energy market

RBS has executed a £1.1bn securitisation deal with Macquarie Infrastructure Debt Investment Solutions (MIDIS), which will allow the bank to recycle capital and increase lending to the sustainable or renewable energy sectors.

RBS launches £1 billion Female Entrepreneurship Funding and announces targets to help create at least 50k new businesses by 2023

RBS has today announced a new £1 billion in funding through NatWest to support female entrepreneurs in the UK to scale and grow – the largest intervention by a UK lender focused specifically on female-led businesses.

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