Ross McEwan's response to systems failure
"For decades, RBS failed to invest properly in its systems. We need to put our customers' needs at the centre of all we do. It will take time, but we are investing heavily in building IT systems our customers can rely on.
"I'm sorry for the inconvenience we caused our customers. We know we have to do better. I will be outlining plans in the New Year for making RBS the bank that our customers and the UK need it to be. This will include an outline of where we intend to invest for the future."
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There’s a neat symmetry between monetary policy in the US and the UK. The US Fed, like the Bank of England, is being scrutinised for signs it’s about to start raising rates. But both institutions have domestic concerns – low inflation, as well as global ones – China’s slowdown. So both are holding off from rate hikes, for now at least.
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