General FAQs

Who should I call if we have a general enquiry?

We want to put you in touch with the right person to help you, so please have a look at the various sections on the Contact us page.

What is the registered address of the RBS group head office?

The registered address is The Royal Bank of Scotland plc, Registered in Scotland No 90312. Registered Office: 36 St Andrew Square, Edinburgh, United Kingdom, EH2 2YB.

How do I make a complaint?

We recognise that complaints are an opportunity for us to learn from our mistakes and influence change within our business. We deal with all complaints fairly and with integrity, and all our businesses have rigorous standards and timescales to resolve customer concerns.

If you approach the relevant business directly, you will get the specialist advice and service to resolve your complaint. Please click on the links below for helpful contact numbers and information:

Where can I find more information on commemorative bank notes?

You can read more about the features of our banknotes and you can also get in touch with our heritage specialists.

How can I buy shares in RBS?

You can find out about how to buy shares in the RBS group in the Investors section of this website.

How do I get a copy of the Annual Report?

Our annual report is available online and can be found in our Investor Relations centre.

I would like to provide feedback on the service I have received. Whom should I contact?

Your feedback is very valuable to us. Please get in touch via our Customers contact page.

How do I approach the RBS group for sponsorship?

Sponsorship is a commercial, rather than a philanthropic activity, and must achieve goals, which benefit the bank. We do not generally sponsor:

  • clubs or societies
  • teams
  • venues
  • fundraising events
  • publications
  • videos, films or recordings
  • website development

For more information, or to submit a proposal please write to our head office: Head of Sponsorship, The Royal Bank of Scotland plc, 1st Floor, House F, Gogarburn, Edinburgh, United Kingdom, EH12 1HQ.

Read about current RBS sponsorships.