Media contacts

Group Media Relations

The Group Media Relations team are the primary spokespeople for RBS, and deal with Group reputational issues, governance and financial results. A full list of Group Media Relations managers, broken down by division, can be found below.

Journalists calling out of office hours with an urgent query for Group Media Relations, UK Retail and Corporate Media Relations, or Markets & International Banking should call +44 131 523 4205

The Media Teams can only deal with enquiries from journalists. Customers should contact our general switchboard on 0131 556 8555, or see Customer contacts and frequently asked questions. The Group Media Relations team do not have access to personal account details.

Name Phone
Jason Knauf

Head of Media, Brand & Digital Communications
+44 131 523 4414
Chris Turner

Head of RBS Press Office
+44 207 672 4515
Linda Harper

Head of Group Press Desk
+44 131 525 0382
Debbie Phillips

Group Media Relations Manager
+44 131 523 4205
Erfan Hussain

Chief Press Officer
+44 20 7672 1913
Amy Pickerill

Head of Media Campaigns
+44 207 6721936

 

UK Retail and Corporate Media Relations

UK Retail

Name Phone
Lisa Irvine

Head of Retail Press Desk
+44 131 626 6945
Sarah Binnie

Retail Media Relations Manager
+44 131 626 6964

 

Corporate

Name Phone
Mary Taylor

Head of Corporate Press Desk
+44 20 7672 1927

Anna Stephens

Corporate Media Relations Manager

+44 131 626 4139
Jean Candler

Corporate Media Relations Manager
+44 20 7672 1692

 

UK Regions

Name Phone

Matthew Evans

Media Relations Manager

+44 20 7672 3804

Nicky Harris

Media Relations Manager

+44 207 672 3871

 

Markets & International Banking

The Markets & International Banking Media Team are the spokespeople for the RBS Group's investment banking operation.

Name Phone
Rebecca Nelson

Media Relations Director
+44 20 7085 7771
Adam Durchslag

Media Relations Manager
+44 20 3361 9613

 

Coutts

Name Phone

Susan Tether

Managing Director, PR & Activation

+44 20 7957 2605

Grant McDonald

Director UK media relations

+44 20 7753 1749

Maria Shum

Media Relations Manager

+44 20 7753 1255

Leonora Burtenshaw

Media Relations Manager

+44 20 7957 2650

Olivia Phillips

Director (International media relations)

+44 20 7753 1170

The Coutts team is responsible for protecting and enhancing the Coutts brand with the national, regional and international media (in key geographies).

 

Regional Markets, RBS Asia Pacific

Regional Markets, Asia Pacific media team are the primary spokespeople for RBS in region, across all Global Banking & Market businesses as well as corporate issues.

Name Phone

Yuk Min Hui

Public Relations Manager, Marketing & Communication, Asia Pacific

+852 3961 3354

 

Ulster Bank

Ulster Bank media team inform the public via the media about Ulster Bank Group across the island of Ireland through a variety of media outlets. They communicate with national & regional media, handling queries relating to all the various business divisions of Ulster Bank Group.

Name Phone

Orla Bird

Head of Media Relations & Public Affairs

+353 1 608 5777 / +353 87 974 6125

Debbie McCaughey

Senior Media Manager - Island of Ireland

+353 1 6084344 / +353 87 654 9480

Naomi Steen

Media Manager - Republic of Ireland

+353 1 6084576 / +353 87 069 2819

Gillian Orr

Media Relations - Northern Ireland

+44 28 9027 6024 / +44 7990568452

Teri Kelly

Media Manager

+353 1 608 5789 / +353 877462043

 

Direct Line Group

The Direct Line Group press office handles media queries for the Direct Line Group brands: Direct Line, Churchill, Green Flag, Privilege, NIG, TRACKER and UKI Partnerships.

Name Phone

Frances Browning

Head of External Communications

+44 20 8290 3055

Jennifer Thomas

Head of Press Office



+44 20 8285 8865

Matthew Dransfield

Head of Corporate Communications

+44 20 8285 3726