Giving and volunteering | RBS

Giving and Volunteering

Our recorded community investment for 2017 was £29.3 million.  This reflects our investment in community programmes and our wider support to society through our business activities and is measured using the London Benchmarking Group standard. 

£13.7m of this community investment is the result of our commitment to supporting charities and not-for-profit organisations through the provision of free and reduced fee banking.

Many of our employees see helping the local community as part of their day job, and we encourage them to take part in giving and volunteering programmes. In 2017, we asked them to support us in reaching our bank-wide community targets:


Outcome for 2017

Raise £4 million for charity

£4,312,772 raised for charity

Volunteer 100,000 business hours

86,093 business hours of volunteering

40,000 employees trained in CPR

41,652  employees trained in CPR

2,500 employees taking a MoneySense workshop in schools

3,236 employees volunteering for Money Sense


We know that many colleagues want to support good causes of their own choosing. In 2017:

  • Every member of staff was entitled to a minimum three days volunteering to help their local community
  • We continued our Community Cashback programme, in which the bank recognises employee fundraising and volunteering with a £250 grant to their chosen charity. This resulted in 3,049 employees claiming cashback in 2017, with £762,250 donated to charities
  • We continued to promote payroll giving –  8,449 employees in the UK,  Ireland and India donated £2,273,639 to charities. We retained our Platinum Quality Mark for the UK scheme and were also the winners of the National Payroll Giving Award for the best sustained scheme


Customer giving

We play an important role in helping our customers give to good causes.


  • With our Reward Accounts, customers can donate their Rewards to ten different charities: Alzheimer’s Society, Barnardo’s, British Heart Foundation, Cancer Research UK, Macmillan, NSPCC, The Prince’s Trust, RNIB, Disaster & Emergency Committee and Sport Relief. In 2017, we facilitated donations of £239,158 through the Reward Account
  • We are a founding partner of #Giving Tuesday, an international social media campaign which runs the Tuesday after Black Friday and Cyber Monday. For #GivingTuesday 2017, we invited our Reward customers to donate their MyRewards to charity, which helped drive an uplift in customer donations during November and December
  • We remained the only bank to offer ATM giving to anyone with a LINK ATM card. ATM giving across the UK & Ireland exceeded £1.4 million since the scheme’s launch in 2012. A total of 26 charities benefit from this scheme, including RNIB, Oxfam, RSPCA and Cancer Research UK. In 2017, £173k and €9k was donated through the scheme.

Responding in a crisis

We are committed to supporting major appeals, including responding compassionately in times of emergency and crisis.


In 2017, we supported the Disasters and Emergency Committee (DEC) East Africa Crisis Appeal raising over £211,000 through our employees and customers. We’ve also supported the Appeal for People Fleeing Myanmar which, so far, has raised almost £50,000.

We also have been working with the British Red Cross supporting the UK Solidarity Fund for people who have been affected by terror attacks in the UK. 

Community policy

RBS is committed to supporting our communities through the delivery of bank-wide strategic programmes, making donations for specific charitable purposes and encouraging our employees to get involved with the community through giving, fundraising and volunteering.

Set Tab for lightbox