Giving and volunteering | RBS

Giving and volunteering

Our recorded community investment for 2018 was £35.7 million. This reflects our investment in community programmes and our wider support to society through our business activities and is measured using the London Benchmarking Group standard.

£10.2 million of this community investment is the result of our commitment to supporting charities and not-for-profit organisations through the provision of free and reduced-fee banking.

Many of our employees see helping the local community as part of their day job, and we encourage them to take part in giving and volunteering programmes. In 2018, we asked them to support us in reaching our bank-wide community targets:

2018 Community Outcomes

  • Through the generosity of our employees, charities received £4,402,764
  • Our employees completed 100,368 hours of volunteering during business time
  • 77,602 young people received financial education through MoneySense workshops in schools
  • 31,637 employees were trained to be ‘Friends Against Scams’ as part of the fight against financial crime

We know that many colleagues want to support good causes of their own choosing. In 2018:

  • Every member of staff was entitled to a minimum of three days volunteering to help their local community
  • We continued our Community Cashback programme in which the bank recognises employee fundraising and volunteering.  3,407 employees claimed a cashback award in 2018 resulting in £849,950 being received by charities.
  • We continued to promote payroll giving; 7,120 employees in the UK, Ireland and India donated £2,051,654 to charities.  We received the Gold Quality Mark for the UK scheme. 


Customer giving

We play an important role in helping our customers give to good causes.

  • With our Reward Accounts, customers can donate their Rewards to ten different charities: Alzheimer’s Society, Barnardo’s, British Heart Foundation, Cancer Research UK, Macmillan, NSPCC, The Prince’s Trust, RNIB, The Disasters Emergency Committee and Sport Relief. In 2018, we facilitated donations of £259,615 through the Reward Account

  • We are a founding partner of #Giving Tuesday UK, which is part of an international social media campaign which runs the Tuesday after Black Friday and Cyber Monday. It aims to encourage individuals, businesses and charities to promote charitable giving on this one day. For #GivingTuesday 2018, we donated £350,000 to the good causes which our employees and customers support, and encouraged them to join this global day of giving
  • We remained the only bank to offer ATM giving to anyone with a LINK ATM card. A total of 26 charities benefit from this scheme, including RNIB, Oxfam, RSPCA and Cancer Research UK. In 2018, £134,731 was donated through the scheme

Responding in a crisis

We are committed to supporting major appeals, including responding compassionately in times of emergency and crisis. In 2018, we supported the Disasters Emergency Committee (DEC) Indonesian Tsunami Appeal raising over £120,000 through our employees and customers.

Community policy

RBS is committed to supporting our communities through the delivery of bank-wide strategic programmes, making donations for specific charitable purposes and encouraging our employees to get involved with the community through giving, fundraising and volunteering.

RBS India Foundation

We consider the long-term impacts of our actions in our decision making, and we are proud that our enterprise and financial education programmes show the difference we’re making for our customers and communities.

RBS Foundation India supports our objectives by supporting the most excluded communities in some of the most important forest, mountain and wetland ecosystems. It has helped change the socio-economic conditions of these communities, touching more than 109,000 families. The impact made by the Foundation’s ‘Supporting Enterprise’ programme in helping businesses start up and grow is commendable. For RBS, continuing to live by our values and thinking about the impacts of everything we do, will help us to build trust for the long term – and the Foundation has a significant role to play in this.

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