Giving and volunteering | RBS

Giving and volunteering

Many of our employees see helping the local community as part of their day job, and we encourage them to take part in giving and volunteering programmes wherever they can. Our recorded community investment for 2016 was £31.5 million, measured using the London Benchmarking Group standard.*

*The 2015 reported total was £43.5m. We have changed our measurement approach in 2016 following guidance from London Benchmarking Group. On a like-for-like basis the 2015 giving figure is £34.6m which means that we have decreased our total community investment spend by just over £3m.


Employee giving and fundraising

In March 2016, RBS concluded our partnership with Sport Relief, raising over £1.5 million (including GiftAid).


In autumn 2016, we held our second cycle challenge in which colleagues cycled from London to Edinburgh, raising over £470,000 for Princes Trust.


In 2017, RBS is taking a different approach to fundraising and volunteering by encouraging employees to give back to the causes that matter most to them. With our #DoGoodFeelGood campaign, we hope that everyone in the bank, wherever they work and however they want to participate, can get involved in contributing to our bank-wide community targets of fundraising £4m and volunteering at least 100,000 hours by the end of 2017.


We know that many colleagues want to support good causes of their own choosing:


  • Every member of staff was entitled to a minimum three days volunteering to help their local  community.
  • Recorded volunteering was 45,733 hours.
  • We continued our community cashback programme, in which the bank matches funds raised by employees. This resulted in 3,480 employees claiming cashback in 2016 with £870,000 donated to charities.
  • We continued to promote payroll giving. 9300 employees in the UK and Ireland donated £2.6  million. We retained our Platinum Quality Mark for the scheme.






Customer giving

We play an important role in helping our customers give to good causes. In 2016:


  • We added more charities as options for our Reward Accounts, bringing our total to nine: Alzheimer’s Society, Barnardo’s, British Heart Foundation,  Cancer Research UK , Macmillan, NSPCC, The Prince’s Trust, RNIB and Sport Relief.
  • To celebrate #GivingTuesday in 2016, we matched all Reward donations to our Rewards charities in December, raising £194,718 including Gift Aid.
  • We remained the only bank to offer ATM giving to anyone with a LINK ATM card. ATM giving across the UK & Ireland exceeded £1.2 million since the scheme’s launch in 2012. 26 charities benefit from this scheme, including RNIB, Oxfam, RSPCA and Cancer Research UK. In 2016, £235,528 and €19,561 was donated through the scheme

Responding in a crisis

We are committed to supporting major appeals, including responding compassionately in times of emergency and crisis.


In December 2016, we accepted donations through our branch and ATM networks to the Disasters and Emergency Committee (DEC) appeals for the Yemen Crisis Appeal. We also waived international transfer fees to Yemen and made a corporate donation to the appeal, taking the total raised to almost £800,000.



Community policy

The RBS community policy is committed to supporting our communities. It does so through delivery of bankwide strategic programmes, making donations for specific charitable purposes and encouraging our employees to get involved with the community through giving, fundraising and volunteering.



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