◦ We select our people solely on the basis of merit, and actively recruit from the widest available pool of talent, advertising internally and externally to give us the best possible choice for selection and to avoid the possibility of discrimination.
◦ Our Values emphasise our commitment to Doing the right thing; Working together; Serving customers and Thinking long term. “Thinking long term” includes a clear commitment to respecting human rights.
◦ The RBS Code supports our people to achieve the best outcomes for our customers by adhering to ethical standards, including a clear commitment to respecting human rights. It includes guidance on how to raise issues and concerns, including a confidential helpline and a whistleblowing policy.
◦ The Code includes a YES Check decision-making framework which helps our people to use good judgement and act with integrity, openness and fairness. The Code is underpinned by our group policy framework.
◦ We listen to our people in a variety of ways, including through an annual employee survey and our employee representatives, enabling our people to raise issues regarding their working environment. We also have in place an independent whistleblowing facility for employees to raise concerns, without fear of adverse consequence.
◦ Our Inclusion e-learning module is compulsory for all RBS employees. It supports the development of an inclusive mind-set which is important so we can all play our part in ensuring RBS values diversity by welcoming and respecting differences. In addition, client-specific human rights training is delivered to risk professionals and relevant employees across the bank.