Supporting businesses | RBS


Supporting businesses

More than 590,000 businesses bank with us. By supporting them, we boost the UK’s economy – helping to create jobs, liquidity and support growth. In 2016, we opened 63,000 accounts for new to bank start-up businesses.

 

Making our business service simpler and faster

In 2016, we made it even easier for businesses to open accounts with us. They can now open new accounts online and have their account numbers and sort codes within an hour.

We’ve also improved our lending service for business customers. They can now see online exactly how much they can borrow, then apply online.

 

Getting closer to our customers

This year we’ve started giving free Business Financial Health Checks to help our business customers hit their financial targets. So far, we’ve helped over 1,000 customers.

We’ve also continued to improve our professional standards. 80% of our Relationship Managers and Credit Managers are now professionally qualified with a Certificate in Business Banking Practice.

We now have 73 Business Growth Enablers and over 400 Women in Business specialists across our Business and Private Banking teams.

 

Supporting small and start-up businesses

In 2016 we launched Boost – a free advice and expertise service for small businesses.

We’re also giving 18 months of free banking to start-up businesses, as well as support from our Business Growth Enablers.

 

Find out more about how we are supporting enterprise and entrepreneurship

Awards won for our customer service in 2016

UK Financial Services Experience Awards

Delivery of a Great Customer Experience and Self-Service Customer Experience

Moneyfacts awards

5-star rating for Business Banking accounts

Related content

Lending

 

One of the most important services we provide is lending to customers - whether to small- and medium-sized enterprises, personal customers or corporate clients.

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