With so many ways to bank electronically, physical branches aren’t as essential as they once were. But they’re still important for several things, like opening accounts and dealing with more complex services.
Closing a branch is always a difficult decision. It’s not one we take lightly. So when we do close a branch, we not only follow the Access to Banking Protocol – a set of rules created by banks, stakeholders, trade associations and the UK Government, we exceed them. For example, we now give customers 6 months notice, rather than the 3 months required in the protocol.