Sustainable Banking | RBS

Sustainable Banking

We are building a more sustainable bank

Our Strategic Report 2018

Our approach


Sustainable Banking at RBS 


We are building a more sustainable bank; a more
responsible company, doing business in a more
sustainable way.



Responsible business

To meet our wider societal obligations we must
continue to manage our operational impacts,
and contribute towards more sustainable growth.


Customer focused


We have a simple purpose to serve customers well.
This is at the core of our ambition to be number one
for customer service, trust and advocacy.



Working at RBS


Building an engaged, healthy and inclusive workforce
is crucial to our strategy.

People sitting around a table in a large, open-plan office

Case studies


Telling our story of building a sustainable bank through the successes and experiences of our customers.

RBS winners holding award

Awards and benchmarks


The selection of awards, recognition and benchmarks reinforce that we are determined to make a difference for our customers, businesses, communities and the environment.

Latest news

Royal Bank of Scotland hosts ‘Easy Wins Live’ event

The event explored today’s ‘always on’ world and the pressure Scots face as they struggle to balance life inside and outside of work.

To win the fight against fraud and scams, it is vital to educate young people.

Primary school children in Currie, Edinburgh put on their detective hats last week to learn more about fraud and scams thanks to the Royal Bank of Scotland MoneySense programme. Les Matheson, CEO of Personal Banking, tells us why it’s so important to financially educate young people.

New NatWest debit cards now accessible for all customers

New card features are being rolled out from today with all cards having a notch and raised dots.

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