What this means for customers

What this means for customers

The majority of customers will continue to bank with our ring-fenced banks using the same accounts, products and services.

For those customers where there may have been any difference in products, or how we provide them, we have been getting in touch to explain this fully.



RBS customers:

Customers of RBS plc will have seen the majority of their banking transfer to Adam & Company plc which has been renamed The Royal Bank of Scotland plc (1). Whilst this represented a change of legal entity, there was no change to account details, bank cards or online banking services which all stayed the same.

NatWest customers:

If you’re a NatWest customer nothing changes in terms of your day to day banking.(2)

Complex derivatives customers:

Customers with products that are not permitted inside the ring-fence e.g. complex derivatives, will see these sit with NatWest Markets Plc.

Relevant Financial Institutions (RFIs) customers:

A small number of customers who are identified as RFIs and who have products that are not permitted to remain inside the ring-fence e.g. lending, will have been contacted to discuss options which may include offering  these products from RBS International or NatWest Markets Plc.

Funds customers:

Funds customers are being invited to move their banking to RBS International, our funds centre of excellence within RBS.

NatWest Markets customers:

NatWest Markets will continue to provide financing, risk management and trading solutions from outside the ring-fence.

All customers will continue to benefit from the same high standard of service and will be able to access a comprehensive suite of products and services to meet their banking needs.


(1) Transfer for Western Europe customers to be confirmed.

(2) Any NatWest customers who are identified as Relevant Financial Institutions (RFIs) were contacted about any ring-fencing impacts.

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