Flagship branch in Edinburgh receives an upgrade

We’re now NatWest Group

Come and visit us for all our latest news, insights and everything NatWest Group.

Flagship branch in Edinburgh receives an upgrade

The St Andrew Square branch officially celebrated the transformation by hosting a launch event earlier this week.

Our news

11 December 2015

The branch is fitted with new, modern technology such as upgraded ATMs and Cash and Deposit machines.


The Royal Bank of Scotland brand has been on Scottish high streets for nearly 300 years and the iconic St Andrew Square branch has played a unique part in the bank’s heritage. The building was acquired by the Royal Bank of Scotland (who already owned the neighbouring 35 St Andrew Square) in 1835. Since then, 36 St Andrew Square has provided banking services and advice to Edinburgh residents and is registered as the Royal Bank of Scotland’s headquarters.

While the building retains many of its traditional elements, including the famous domed ceiling with 120 stars which appears in all notes issued by the Royal Bank of Scotland, the branch will now have a more modern look and feel. The ‘traditional’ bank counter will be removed so customers no longer have to queue to speak to a member of staff and will feature photographs of famous landmarks from the local Edinburgh area. The Royal Bank of Scotland worked with Historic Scotland to create a great environment for customers while ensuring the new design was sympathetic to the existing architecture and protected important historical artefacts.


The branch is fitted with new, modern technology such as upgraded ATMs and Cash and Deposit machines. The branch also has free Wi-Fi for customers and iPads so customers can register and access Online Banking services, with staff on hand to provide demonstrations where required.

RBS’s investment into upgrading branches is part of an overall £1bn being spent across the UK on branch refurbishment and state-of-the-art banking technology. The bank’s aim is to meet the needs and demands of its customers round the clock by offering options for customers to choose how they conduct their banking such as over the telephone, online, mobile banking, mobile branches, ATMs, CDMs and post offices.


Branch Manager Tomie Cannon commented:

“Although an increasing number of our customers are choosing to bank with us over the phone, online or on their mobile, our branch network plays an extremely important part of the service we’re providing to customers. The investment we’ve made in the St Andrew Square branch shows we are committed to providing the best banking service to the local community and want to be a central part of the local communities where our branches are based. We’re looking forward to unveiling our new-look branch and new technology to customers.”


RBS Archivist Ruth Reed said:

"36 St Andrew Square has been the home of the Royal Bank of Scotland since 1828, but the house itself dates back even further, to the 1770s. It's one of the most significant buildings in Edinburgh's New Town, and the loveliest bank I know of anywhere. The magnificent banking hall at the back of the building was completed in 1861, and the recent refurbishment has preserved its unique historical character while bringing facilities up to date. I'm particularly excited by the glimpse we now get of an original feature that was hidden from view for decades; a viewing window in the new floor that reveals some of the Victorian encaustic tiles below."

Posted In

Our news

Related articles

NatWest and Royal Bank of Scotland help customers affected by flooding

This is a difficult time for those impacted by the serious flooding across North West England and Southern Scotland so NatWest and RBS have introduced a range of measures to support our personal and business customers and ease the financial strain.

The surprising history of getting more with your bank account

As our new Reward account launches, Archivist Ruth Reed takes a look back over history at some of the more unusual examples of getting more with your bank account.

Latest news

RBS to help 2.5 million people each year to be more financially capable

RBS has today committed to helping 2.5 million people in the UK each year to improve their financial capability.

RBS to increase lending to sustainable energy sector following £1.1bn securitisation of loans to UK sustainable energy market

RBS has executed a £1.1bn securitisation deal with Macquarie Infrastructure Debt Investment Solutions (MIDIS), which will allow the bank to recycle capital and increase lending to the sustainable or renewable energy sectors.

RBS launches £1 billion Female Entrepreneurship Funding and announces targets to help create at least 50k new businesses by 2023

RBS has today announced a new £1 billion in funding through NatWest to support female entrepreneurs in the UK to scale and grow – the largest intervention by a UK lender focused specifically on female-led businesses.

We’re now NatWest Group

Come and visit us for all our latest news, insights and everything NatWest Group.

Set Tab for lightbox