Serving customers well means more to us than delivering great customer service. We want all our customers – and the customers of the future – to make better financial decisions for the long term, and achieve the best possible financial wellbeing. We also want to be viewed as a responsible business, serving today’s customers in a way that also helps the future generation. This commitment is key to achieving our ambition to be number one for customer service, trust and advocacy.
RBS will partner with Sport Relief 2016 to cycle 500 miles, from London to Edinburgh, to raise money for the charity.
The event explored today’s ‘always on’ world and the pressure Scots face as they struggle to balance life inside and outside of work.
Primary school children in Currie, Edinburgh put on their detective hats last week to learn more about fraud and scams thanks to the Royal Bank of Scotland MoneySense programme. Les Matheson, CEO of Personal Banking, tells us why it’s so important to financially educate young people.
New card features are being rolled out from today with all cards having a notch and raised dots.