Encouraging diversity from the top

Encouraging diversity from the top

Mike Anderson, Managing Director, Wealth Manager, Executives Client Group, Coutts and one of Outstanding’s top 100 LGBT business leaders, explains why he’s pleased to feature on this list and how RBS has supported him in his career.

Blog Author Image
Mike Anderson
Managing Director, Executives Client Group, Coutts

27 October 2015

"Every organisation has a duty to ensure that their workforce represents wider society."


British society has seen great changes over recent years. All major financial institutions have had to reassess the way in which they do business and present themselves in order to attract and retain both customers, and the best employee talent.

Every organisation has a duty to ensure that their workforce represents wider society. Without this, an organisation cannot be truly representative, and will essentially be guessing at what different customers need. The ‘lived experience’ of minority groups can give different insights into how to best serve different customer segments.

As a bank employee for over 30 years I have seen a huge shift in employer attitudes and support to encourage staff to bring their complete selves to work. Certainly 10 or 15 years ago there was a real hesitancy for many LGBT employees to be open about their lives and to conceal having a partner or talking about home life. For many people, this created personal stress and unhappiness and is not conducive to confident and open discussions with customers or colleagues.

I’ve witnessed first hand how RBS has changed over time. A change which has been encouraged by our employee-led Rainbow network and many open and brave employees across the bank.

With the bank’s support I have had the good fortune to be included in the Financial Times & Outstanding’s recent List of Top 100 LGBT Executives. This is a great personal achievement for me, but it also underlies the support that RBS have given me over my career.

We are now at the forefront of promoting equality and encouraging a diverse and inclusive environment.

Posted In


Related articles

The value of diversity

Alan Sanderson looks back at his career and reflects on how much has changed for LGBT employees since the 1980s.

RBS achieves personal best in The Stonewall Workplace Equality Index

RBS has been ranked 27th in The Stonewall Workplace Equality Index after three consecutive years of improvement.

Latest news

Royal Bank of Scotland hosts ‘Easy Wins Live’ event

The event explored today’s ‘always on’ world and the pressure Scots face as they struggle to balance life inside and outside of work.

To win the fight against fraud and scams, it is vital to educate young people.

Primary school children in Currie, Edinburgh put on their detective hats last week to learn more about fraud and scams thanks to the Royal Bank of Scotland MoneySense programme. Les Matheson, CEO of Personal Banking, tells us why it’s so important to financially educate young people.

New NatWest debit cards now accessible for all customers

New card features are being rolled out from today with all cards having a notch and raised dots.

Set Tab for lightbox