First episode of NatWest documentary airs


First episode of NatWest documentary airs

Last night's TV broadcast of new documentary, The Bank: A Matter of Life and Debt, has attracted a wide range of views and opinions from viewers, customers and TV critics alike.

Staff at NatWest Huddersfield starred in the television documentary on Tuesday night.

The one hour programme focused on the NatWest branch in Huddersfield as Deputy Branch Manager, Claire Blakey, stepped up to cover the Branch Manager's maternity leave and led the team to improve the branch's customer service score.

Ross McEwan, RBS CEO explained the decision to let a film crew into a NatWest branch: ""I think this is important for RBS because we do want to be a much more open bank. We've got 90,000 people who get out of bed and want to do a good job for customers and I hope this series shows that. It is a brave call to open ourselves up, it certainly would not have happened before 2008 and that just shows the change that's happening in this bank."

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