7 ways we’re making banking more accessible to customers
We take a look at some of the ways we're supporting customers with their banking.
03 June 2015
This year RBS and NatWest have launched accessible cards for blind and partially sighted customers and bank holiday opening for the busiest UK branches.
1. Investing in our branch network
We’re investing £1bn over the next few years to improve our branch network and upgrade our mobile and online banking. £450m is being spent on refurbishing 400 branches across the UK installing state-of-the-art technology and removing traditional counter set-ups so our staff can move through the banking hall and offer a more personal service to our customers.
2. We have the second largest network of ATMs
We have over 4000 ATMs and around 950 Cash Dispensing Machines in the UK. Annually our ATMs dispense £26bn a year in 400 million cash withdrawals. 1 in 3 of these ATMs is not within a branch and is positioned in places like railway stations and supermarkets for our customers’ convenience.
Posted In
Tagged
Latest news
RBS has today committed to helping 2.5 million people in the UK each year to improve their financial capability.
RBS has executed a £1.1bn securitisation deal with Macquarie Infrastructure Debt Investment Solutions (MIDIS), which will allow the bank to recycle capital and increase lending to the sustainable or renewable energy sectors.
RBS has today announced a new £1 billion in funding through NatWest to support female entrepreneurs in the UK to scale and grow – the largest intervention by a UK lender focused specifically on female-led businesses.