7 ways we’re making banking more accessible to customers

7 ways we’re making banking more accessible to customers

We take a look at some of the ways we're supporting customers with their banking.

Our news

03 June 2015

This year RBS and NatWest have launched accessible cards for blind and partially sighted customers and bank holiday opening for the busiest UK branches.

1. Investing in our branch network

We’re investing £1bn over the next few years to improve our branch network and upgrade our mobile and online banking. £450m is being spent on refurbishing 400 branches across the UK installing state-of-the-art technology and removing traditional counter set-ups so our staff can move through the banking hall and offer a more personal service to our customers. 


2. We have the second largest network of ATMs 

We have over 4000 ATMs and around 950 Cash Dispensing Machines in the UK. Annually our ATMs dispense £26bn a year in 400 million cash withdrawals. 1 in 3 of these ATMs is not within a branch and is positioned in places like railway stations and supermarkets for our customers’ convenience.


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