Terry Lawson, Head of Fraud and Chargeback Operations, explains why putting customers at the heart of your business means you sometimes have to challenge organisations that aren't acting in their best interest.
RBS and NatWest are taking action to protect vulnerable customers.
RBS has today committed to helping 2.5 million people in the UK each year to improve their financial capability.
RBS has executed a £1.1bn securitisation deal with Macquarie Infrastructure Debt Investment Solutions (MIDIS), which will allow the bank to recycle capital and increase lending to the sustainable or renewable energy sectors.
RBS has today announced a new £1 billion in funding through NatWest to support female entrepreneurs in the UK to scale and grow – the largest intervention by a UK lender focused specifically on female-led businesses.