RBS stops using solicitor and debt collection brand names in customer communications
As we work to win back the trust of our customers, we will make it clearer who they are communicating with.
04 July 2014
We are making our letters clearer
There have been reports this morning that RBS is using solicitor and debt collection brand names when communicating to our customers.
We are a bank that is determined to win back the trust of our customers. We have decided that this practice can be confusing and we must make it clearer to them who they are communicating with.
As a result, we have reviewed our policy and have issued the following statement:
"Our customers should never be in any doubt about who they are communicating with. We have reviewed our policies in this area and will stop the use of any solicitor or debt collection brand names in correspondence with our customers that could cause confusion."
Posted In
Tagged
Latest news
The event explored today’s ‘always on’ world and the pressure Scots face as they struggle to balance life inside and outside of work.
Primary school children in Currie, Edinburgh put on their detective hats last week to learn more about fraud and scams thanks to the Royal Bank of Scotland MoneySense programme. Les Matheson, CEO of Personal Banking, tells us why it’s so important to financially educate young people.
New card features are being rolled out from today with all cards having a notch and raised dots.