RBS stops using solicitor and debt collection brand names in customer communications


RBS stops using solicitor and debt collection brand names in customer communications

As we work to win back the trust of our customers, we will make it clearer who they are communicating with.

Our news

04 July 2014

We are making our letters clearer

There have been reports this morning that RBS is using solicitor and debt collection brand names when communicating to our customers.

We are a bank that is determined to win back the trust of our customers. We have decided that this practice can be confusing and we must make it clearer to them who they are communicating with.

As a result, we have reviewed our policy and have issued the following statement: 

"Our customers should never be in any doubt about who they are communicating with. We have reviewed our policies in this area and will stop the use of any solicitor or debt collection brand names in correspondence with our customers that could cause confusion."

 

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