New NatWest branch showcases latest customer banking technology

New NatWest branch showcases latest customer banking technology

Yesterday saw the launch of a brand new NatWest branch in London. The launch was attended by the Chief Executive of RBS, Ross McEwan and new head of Personal and Business Banking, Les Matheson, as well as NatWest ambassadors Michael Vaughan and Phil Vickery.

Les Matheson, Head of Personal and Business Banking, opens the new NatWest branch in Broadgate, London


The all day event showcased the new branch and the state-of-the-art technology which is set to make banking simpler, quicker and easier for customers.

The branch, which has been built in previously unused space at 280 Bishopsgate, the London Headquarters of RBS, is set to serve the significant number of local business and personal customers located nearby.

It will also act as a flagship branch for new technology which is being rolled out across the UK branch network. Services available include iPads for digital banking, Cash and Deposit Machines (CDMs) and ATMs, all of which provide quick and convenient ways to bank for personal customers. The new CDMs will allow customers to pay in up to 50 notes or cheques in one single transaction, and provide image receipts for each cheque or pay-in slip deposited.

Business customers using the branch will find 'coin in machines', which allow large amounts of coins to be deposited without the need to count and bag them first, and Business Quick Deposit Machines, which provide customers with a receipt of their deposit; the first of their kind in London.

Ross McEwan explained the benefits of the new design: 'It connects our staff with our branches all day, every day. It also shows that we're investing in branches but in a completely different format. There are no fixed counter stands or big bars or glass, it's all very open so it connects us much more with our customers and enables our staff to have a much better conversation.'

CEO for Personal and Business Banking, Les Matheson said: 'What we expect is that branches are going to be moving away from transactional places, places were you come in and see a teller and get forms stamped. You'll see many more transactions happen electronically; on the phone, mobile, computer or iPads, and what you'll be using the branch for much more is to get advice, guidance and help.'



Related articles

High tech mobile branches bring banking services to more customers

NatWest and RBS customers regularly access mobile banking through smart phone or tablet apps but now some customers are about to experience mobile banking in a completely new way - high tech on wheels.

RBS launches ‘branch of the future’ in Edinburgh’s West End

Scottish Secretary Alistair Carmichael and RBS chief executive Ross McEwan have officially opened Scotland’s busiest branch following its refitting as a high tech ‘branch of the future’.

Latest news

Royal Bank of Scotland hosts ‘Easy Wins Live’ event

The event explored today’s ‘always on’ world and the pressure Scots face as they struggle to balance life inside and outside of work.

To win the fight against fraud and scams, it is vital to educate young people.

Primary school children in Currie, Edinburgh put on their detective hats last week to learn more about fraud and scams thanks to the Royal Bank of Scotland MoneySense programme. Les Matheson, CEO of Personal Banking, tells us why it’s so important to financially educate young people.

New NatWest debit cards now accessible for all customers

New card features are being rolled out from today with all cards having a notch and raised dots.

Set Tab for lightbox