Who we are
Who we are
- About NatWest Group
  About NatWest Group
  
  NatWest Group is a UK-focused banking organisation, serving over 19 million customers, with business operations stretching across retail, commercial and private banking markets.
  
  Go to About NatWest Group
  
  Our strategy
  
  Our purpose
  
  Our businesses
  
  Our values
  
  Our history
  
  Where we do business
- Contact us
  Contact us
  
  It’s easy to get in touch with us. If you’re a customer, media, or an investor, use these details to contact us directly.
  
  Go to Contact us
  
  Contact us
  
  Customer contacts
  
  Investor contacts
  
  Media contacts
  
  Supplying goods and services
  
  Feedback and complaints
  
  Feedback and complaints
  
  How to complain
  
  Complaints data
  
  Whistleblowing
- Leadership & governance
  Leadership & governance
  
  Find out more about our Board of Directors and Executive management team, and view key governance documents.
  Go to Leadership & Governance
  
  Leadership
  
  Board of Directors
  
  Executive management team
  
  Governance
  
  Our Board Committees
  
  Our Subsidiaries
  
  Boardroom inclusion policy
  
  Compliance statement and remuneration policy
  
  Auditor independence
  
  Review into customer account closures
- Our brands
  Our brands
  
  How do we drive growth and support the financial lives of our personal, business and corporate customers? Through our brilliant banking brands. Check out the wide range of financial products and services we offer.
  
  Go to Our brands
  
  Our brands
  
  NatWest
  
  Royal Bank of Scotland
  
  Ulster Bank
  
  Coutts
  
  Holt's
  
  Lombard
  
  RBS International
  
  FreeAgent
- Working at NatWest Group
  Working at NatWest Group
  
  Strong relationships with millions of customers are at the heart of our workforce. We are committed to having a motivated and inclusive workforce who are engaged and passionate about serving customers.
  
  Go to Working at NatWest Group
  
  Working at NatWest Group
  
  Diversity, equity & inclusion
  
  Employee Led Networks
  
  Health and Safety
  
  Our Fair Pay Charter
  
  Family-focused Policies
Sustainability
Sustainability
- Our Purpose in Action
  Our Purpose in Action
  
  We’re dedicated to serving our customers. By being there throughout their lives, we can build long-term value, invest for growth, make a positive contribution to our communities and drive attractive returns for shareholders. Our focus is to continue building a great bank, powered by great people and delivering fantastic service to our 19 million customers.
  
  Go to Our Purpose in Action
  
  Overview
  
  Message from our Director of Sustainable Banking
  
  Stakeholder engagement
  
  Our materiality assessment
  
  ESG ratings and benchmarks
  
  Awards and recognition
  
  External assurance
- Climate and Environment
  Climate and Environment
  
  As a leading UK bank with 19 million customers, we are well-placed to support them to make sustainable choices, while driving value and growth from the commercial opportunities of the transition to a net-zero economy.
  
  Go to Climate and Environment
  
  Managing climate change
  
  Our approach to climate change
  
  Climate and sustainable funding and financing
  
  Managing our environmental impact
  
  Own operational footprint
  
  Nature and climate change
- Society
  Society
  
  As a leading financial firm in the UK, we believe we can make a real and positive difference to people’s lives.
  
  Go to Society
  
  Supporting customers
  
  Accessible banking
  
  Innovation and digitalisation
  
  Supporting customers in vulnerable situations
  
  Consumer protection
  
  Customer complaints
  
  Customer advocacy
  
  Consumer Duty
  
  Supporting communities
  
  Enterprise
  
  Financial wellbeing
  
  Giving & volunteering
  
  Mortgage lending
- Governance and Responsible Business
  Governance and Responsible Business
  
  We follow the highest standards of corporate governance, business integrity, and professionalism in all our activities. Our corporate governance framework helps support the effective implementation of our strategy and decision-making, and promotes long-term sustainable success.
  
  Go to Governance and Responsible Business
  
  How we do business
  
  Compliance and conduct
  
  Human Rights and Modern Slavery
  
  Tax responsibilities and payments
  
  ESE and reputational risk management
  
  Equator Principles
  
  Detecting and preventing financial crime
  
  Protecting privacy and customer confidentiality
  
  Collaborating with our stakeholders
  
  Supply chain
  
  Working at NatWest Group
  
  United Nations Sustainable Development Goals
  
  External commitments and reporting standards
- ESG Policies and Downloads Repository
  ESG Policies and Downloads Repository
  
  We’ve got information on topics such as employing staff and business planning. Take a look at our reports and policies.
  
  Explore policies & reports
Investors
Investors
- Investing in NatWest Group
  Investing in NatWest Group
  
  We are building a simple, safe & more customer focused bank.
  Visit the Investors homepage
  
  Investment case
  
  Recent financial results
  
  Legal structure
  
  Credit ratings
  
  Investor contacts
  
  View our latest financial results
- Annual Report
  Latest Annual Report & Accounts
  
  View highlights from our latest Annual Report & Accounts and download the full reports.
  
  Explore Annual Report
- Results & Events
  Results & Events
  
  View the financial results of NatWest Group and our subsidiaries alongside other presentations to investors.
  Visit the Results Centre
  
  Latest financial results
  
  Results archive
  
  Events & presentations
  
  Financial calendar
  
  Visit the Results Centre
- Regulatory News
  Regulatory News
  
  Read our recent company announcements and search the archive for historic filings.
  Explore this section
  
  Company Announcements
  
  SEC Filings
  
  Sign up for e-mail alerts
- Shareholder Hub
  Shareholder Hub
  
  Manage your shareholding online or view information on shareholder meetings, the share price and dividends declared.
  
  Explore this section
  
  Share data
  
  Share price
  
  Share price calculator
  
  Dividends
  
  Equity ownership statistics
  
  Corporate actions
  
  Manage your shareholding
  
  Access your shareholding online
  
  Shareholder meetings
  
  Shareholder events
  
  Shareholder FAQ's
  
  Sign up for e-comms
- Fixed income
  Fixed income
  
  Find out more about our credit ratings and issuance across the Group including Green, Social and Sustainable bonds.
  
  Explore the Fixed Income section
  
  Company legal structure
  
  Credit ratings
  
  Fixed income presentations
  
  Unsecured securities documentation
  
  Green, Social & Sustainable bonds
  
  Issuance plan
  
  Securitisations
  
  Covered bonds
  
  Our Readiness for Resolution
- ESG Disclosures
  Environmental, Social and Governance Disclosures
  
  Read about our purpose in action and view our recent disclosures on environmental, social and governance issues.
  
  Explore ESG Disclosures
News & Insights
News & Insights
- Latest Stories
  Latest Stories
  
  Take a look at our recent stories and insights.
  
  Go to Latest Stories
- News Room
  News Room
  
  Find all media contacts and resources from NatWest Group.
  
  Go to News Room
  
  Press releases
  
  Media contacts
  
  Photo library
Careers
Careers

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Our updates

Sustainability Review: serving customers

RBS has 24 million customers who trust us with their business or personal bank account, and they are at the heart of everything we do.

15 Apr 2014

Our core purpose as a business is to serve them, and our communities, well. That means restructuring RBS around our customers, simplifying the way we do business and ultimately regaining our customers' trust.

Our Updates

Supporting Individuals

Sustainability

Press Release

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