Sustainability Review: serving customers


Sustainability Review: serving customers

RBS has 24 million customers who trust us with their business or personal bank account, and they are at the heart of everything we do.

Our core purpose as a business is to serve them, and our communities, well. That means restructuring RBS around our customers, simplifying the way we do business and ultimately regaining our customers' trust.

Read more about serving customers in our Sustainability Review 2013.

Latest news

Women and millennials help drive £17bn+ franchise sector to record levels

New research from NatWest and the British Franchise Association (bfa) highlights changes and profitability in the sector.

Winners announced for Skills & Opportunities Fund

52 winning organisations have been announced for round two of the 2018 Skills & Opportunities Fund.

RBS Multicultural Network meets Eric Holder, 82nd US Attorney General

Simon McNamara, RBS Chief Administrative Officer and Executive Sponsor of the RBS Multicultural Network, recently hosted an event in discussion with Eric Holder, the first black US Attorney General. They discussed career, ethnicity, diversity and even a little bit of politics. At the event, Eric Holder shared his wisdom and experience with attendees from the RBS Executive committee and RBS Multicultural Network. Simon McNamara blogs about his experience meeting Eric, a BAME role model, and why diversity is so important to RBS.

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