Lending Review: benefits for customers

Lending Review: benefits for customers

Three of the bank’s Regional Directors: Barry Evans and Mark Gall in Commercial Banking and Jed Bartley in Business Banking, discuss their thoughts on the review and how it will benefit their customers and teams.

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13 February 2014

Enhancing support for business customers

In July 2013, RBS and NatWest appointed Sir Andrew Large and consultants, Oliver Wyman, to undertake a thorough and independent review of the bank's lending standards and practices for SMEs. The objective of the review was to enable RBS to enhance its support for SMEs and the economic recovery, while maintaining safe and sound lending practices.


The four month review took in feedback from customers, SME business associations, regulators and the Government as well as examining the banks’ internal processes. At the same time, Ian Cowie, CEO of Business and Commercial banking met with more than 600 customers on an extensive tour of the UK seeking feedback on what more the bank can do to support SMEs.

The review findings were published in November with initial commitments made by RBS and NatWest to improve customer awareness of lending criteria, speed up lending decisions and make more of those decisions locally.

The report can be read at independentlendingreview.co.uk, and RBS and NatWest will publish a full response in the coming weeks.


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