Lending Review: benefits for customers

Lending Review: benefits for customers

Three of the bank’s Regional Directors: Barry Evans and Mark Gall in Commercial Banking and Jed Bartley in Business Banking, discuss their thoughts on the review and how it will benefit their customers and teams.

Our news

13 February 2014

Enhancing support for business customers

In July 2013, RBS and NatWest appointed Sir Andrew Large and consultants, Oliver Wyman, to undertake a thorough and independent review of the bank's lending standards and practices for SMEs. The objective of the review was to enable RBS to enhance its support for SMEs and the economic recovery, while maintaining safe and sound lending practices.


The four month review took in feedback from customers, SME business associations, regulators and the Government as well as examining the banks’ internal processes. At the same time, Ian Cowie, CEO of Business and Commercial banking met with more than 600 customers on an extensive tour of the UK seeking feedback on what more the bank can do to support SMEs.

The review findings were published in November with initial commitments made by RBS and NatWest to improve customer awareness of lending criteria, speed up lending decisions and make more of those decisions locally.

The report can be read at independentlendingreview.co.uk, and RBS and NatWest will publish a full response in the coming weeks.


Posted In

Our news

Latest news

Royal Bank of Scotland hosts ‘Easy Wins Live’ event

The event explored today’s ‘always on’ world and the pressure Scots face as they struggle to balance life inside and outside of work.

To win the fight against fraud and scams, it is vital to educate young people.

Primary school children in Currie, Edinburgh put on their detective hats last week to learn more about fraud and scams thanks to the Royal Bank of Scotland MoneySense programme. Les Matheson, CEO of Personal Banking, tells us why it’s so important to financially educate young people.

New NatWest debit cards now accessible for all customers

New card features are being rolled out from today with all cards having a notch and raised dots.

Set Tab for lightbox