Ross McEwan's response to systems failure
RBS CEO Ross McEwan said: "Last night's systems failure was unacceptable. Yesterday was a busy shopping day and far too many of our customers were let down, unable to make purchases and withdraw cash.
"For decades, RBS failed to invest properly in its systems. We need to put our customers' needs at the centre of all we do. It will take time, but we are investing heavily in building IT systems our customers can rely on.
"I'm sorry for the inconvenience we caused our customers. We know we have to do better. I will be outlining plans in the New Year for making RBS the bank that our customers and the UK need it to be. This will include an outline of where we intend to invest for the future."
For help with any problems
RBS
Call 0800 151 0405 or 03457 242 424
RBS Support Centre
NatWest
Call 0800 151 0404 or 03457 888 444
NatWest Support Centre
Ulster Bank, ROI
Call 1800 303 004
Ulster Bank, Republic of Ireland Support Centre
Ulster Bank, Northern Ireland
Call 0800 046 6486
Ulster Bank, Northern Ireland Support Centre
Tagged
Latest news
Lending data published today shows that RBS is a major supporter of the British economy.
NatWest research reveals 59 percent of female entrepreneurs in London have been branded with stereotypical gender labels when running their business.
The Start Up Loans Company will join a handful of leading alternative finance firms in an exclusive partnership with a NatWest and Royal Bank of Scotland programme designed to help businesses access alternative sources of finance.