Ross McEwan's response to systems failure

We’re now NatWest Group

Come and visit us for all our latest news, insights and everything NatWest Group.


Ross McEwan's response to systems failure

RBS CEO Ross McEwan said: "Last night's systems failure was unacceptable. Yesterday was a busy shopping day and far too many of our customers were let down, unable to make purchases and withdraw cash.

"For decades, RBS failed to invest properly in its systems. We need to put our customers' needs at the centre of all we do. It will take time, but we are investing heavily in building IT systems our customers can rely on.

"I'm sorry for the inconvenience we caused our customers. We know we have to do better. I will be outlining plans in the New Year for making RBS the bank that our customers and the UK need it to be. This will include an outline of where we intend to invest for the future."

For help with any problems

RBS

Call 0800 151 0405 or 03457 242 424

RBS Support Centre

NatWest

Call 0800 151 0404 or 03457 888 444

NatWest Support Centre

Ulster Bank, ROI

Call 1800 303 004

Ulster Bank, Republic of Ireland Support Centre

Ulster Bank, Northern Ireland

Call 0800 046 6486

Ulster Bank, Northern Ireland Support Centre

Tagged

Latest news

RBS to help 2.5 million people each year to be more financially capable

RBS has today committed to helping 2.5 million people in the UK each year to improve their financial capability.

RBS to increase lending to sustainable energy sector following £1.1bn securitisation of loans to UK sustainable energy market

RBS has executed a £1.1bn securitisation deal with Macquarie Infrastructure Debt Investment Solutions (MIDIS), which will allow the bank to recycle capital and increase lending to the sustainable or renewable energy sectors.

RBS launches £1 billion Female Entrepreneurship Funding and announces targets to help create at least 50k new businesses by 2023

RBS has today announced a new £1 billion in funding through NatWest to support female entrepreneurs in the UK to scale and grow – the largest intervention by a UK lender focused specifically on female-led businesses.

We’re now NatWest Group

Come and visit us for all our latest news, insights and everything NatWest Group.

Set Tab for lightbox