Ross McEwan's response to systems failure


Ross McEwan's response to systems failure

RBS CEO Ross McEwan said: "Last night's systems failure was unacceptable. Yesterday was a busy shopping day and far too many of our customers were let down, unable to make purchases and withdraw cash.

"For decades, RBS failed to invest properly in its systems. We need to put our customers' needs at the centre of all we do. It will take time, but we are investing heavily in building IT systems our customers can rely on.

"I'm sorry for the inconvenience we caused our customers. We know we have to do better. I will be outlining plans in the New Year for making RBS the bank that our customers and the UK need it to be. This will include an outline of where we intend to invest for the future."

For help with any problems

RBS

Call 0800 151 0405 or 03457 242 424

RBS Support Centre

NatWest

Call 0800 151 0404 or 03457 888 444

NatWest Support Centre

Ulster Bank, ROI

Call 1800 303 004

Ulster Bank, Republic of Ireland Support Centre

Ulster Bank, Northern Ireland

Call 0800 046 6486

Ulster Bank, Northern Ireland Support Centre

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