NatWest and RBS now cheaper to call


NatWest and RBS now cheaper to call

Customers will now find it much easier and cheaper to call NatWest and RBS thanks to the introduction of basic rate 0345 / 0370 numbers for general enquiry and credit card lines and a freephone number for complaints.

Supporting individuals

29 November 2013

 

This move could save a customer around £2.00 for every call they make to the bank from a mobile, based on average call length.

 

First bank to act on cheaper calls

Customers can use 0345 and 0370 numbers as part of their mobile package minutes, meaning their calls are more likely to be free.I If they need to make a complaint their call will always be free.

Les Matheson, Interim CEO for UK Retail at RBS and NatWest, said: “I'm pleased to say that from today many of our customers will find their calls to us are considerably cheaper, if not free. We're the first bank to take action on cheaper calls for customers and I hope others will follow suit“

In a phased approach, the bank will introduce basic rate numbers for mortgage, lost and stolen cards and charges enquiry lines by the end of the year and freephone numbers for fraud and financial difficulty by the end of March 2014.

The Bank currently takes around 2.5 million calls per month across all lines. Almost 2 million of these through our general enquiry lines.

All new numbers are available through our branded support centres:

Tagged

Latest news

Royal Bank of Scotland hosts ‘Easy Wins Live’ event

The event explored today’s ‘always on’ world and the pressure Scots face as they struggle to balance life inside and outside of work.

To win the fight against fraud and scams, it is vital to educate young people.

Primary school children in Currie, Edinburgh put on their detective hats last week to learn more about fraud and scams thanks to the Royal Bank of Scotland MoneySense programme. Les Matheson, CEO of Personal Banking, tells us why it’s so important to financially educate young people.

New NatWest debit cards now accessible for all customers

New card features are being rolled out from today with all cards having a notch and raised dots.

Set Tab for lightbox