NatWest and RBS now cheaper to call

We’re now NatWest Group

Come and visit us for all our latest news, insights and everything NatWest Group.


NatWest and RBS now cheaper to call

Customers will now find it much easier and cheaper to call NatWest and RBS thanks to the introduction of basic rate 0345 / 0370 numbers for general enquiry and credit card lines and a freephone number for complaints.

Supporting individuals

29 November 2013

 

This move could save a customer around £2.00 for every call they make to the bank from a mobile, based on average call length.

 

First bank to act on cheaper calls

Customers can use 0345 and 0370 numbers as part of their mobile package minutes, meaning their calls are more likely to be free.I If they need to make a complaint their call will always be free.

Les Matheson, Interim CEO for UK Retail at RBS and NatWest, said: “I'm pleased to say that from today many of our customers will find their calls to us are considerably cheaper, if not free. We're the first bank to take action on cheaper calls for customers and I hope others will follow suit“

In a phased approach, the bank will introduce basic rate numbers for mortgage, lost and stolen cards and charges enquiry lines by the end of the year and freephone numbers for fraud and financial difficulty by the end of March 2014.

The Bank currently takes around 2.5 million calls per month across all lines. Almost 2 million of these through our general enquiry lines.

All new numbers are available through our branded support centres:

Tagged

Latest news

RBS to help 2.5 million people each year to be more financially capable

RBS has today committed to helping 2.5 million people in the UK each year to improve their financial capability.

RBS to increase lending to sustainable energy sector following £1.1bn securitisation of loans to UK sustainable energy market

RBS has executed a £1.1bn securitisation deal with Macquarie Infrastructure Debt Investment Solutions (MIDIS), which will allow the bank to recycle capital and increase lending to the sustainable or renewable energy sectors.

RBS launches £1 billion Female Entrepreneurship Funding and announces targets to help create at least 50k new businesses by 2023

RBS has today announced a new £1 billion in funding through NatWest to support female entrepreneurs in the UK to scale and grow – the largest intervention by a UK lender focused specifically on female-led businesses.

We’re now NatWest Group

Come and visit us for all our latest news, insights and everything NatWest Group.

Set Tab for lightbox