Cheltenham and Gloucester benefits from NatWest Customer Charter


Cheltenham and Gloucester benefits from NatWest Customer Charter

The NatWest Customer Charter was launched in 2010 with the specific aim of demonstrating how NatWest is becoming a more helpful bank.

03 April 2012

It includes a commitment to become more helpful in the local community by supporting local projects, charities and organisations.

Figures released today reveal that in the Cheltenham and Gloucester area:

  • At the end of last year, as a result of public votes, £18,000 was shared equally among three local projects and charities from the new NatWest CommunityForce Award Scheme - These projects were: Gloucester Excelsior Training Band, NCT Gloucester Branch - Little Bundles Project, and Whiteshill Guide and Scout Supporters Association. Many more local projects and charities also received support through staff volunteering. Find out more about the CommunityForce projects
  • In the Cheltenham and Gloucester area, pupils in local schools including: Cheltenham Bournside School, Beaufort Community School, Wycliffe College and Tewkesbury School have benefited from financial education provided through the NatWest MoneySense for Schools programme - the largest financial education programme in the UK

"One of the NatWest Charter commitments is to actively support the communities we work in and I’m very proud of my teams in and around Cheltenham and Gloucester, who not only care passionately about our customers but also the local community as a whole. In response to customer feedback I’m pleased to say that we’re now open on a Saturday, at least in the morning, in six branches in the area. We’re also working hard to reduce the time you wait when you come in to our branches and I’m delighted to say that customers in Cheltenham and Gloucester are now served on average in two minutes ten seconds."

Lemara Hibbert, Local Chief Executive Officer for the Cheltenham and Gloucester area

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