Her role will see her leading a team of over 3,800 staff working in over 400 branches across the South of England (excluding London).
Lorrie joins NatWest from Lloyds Bank where she had worked since finishing her education in 1986, most recently as a Regional Director. She brings with her a wealth of banking experience, much of it focusing on improving customer service. She will be responsible for ensuring that the branches in the South of England meet their Customer Charter commitments and bring to life the bank's ‘Helpful Banking' pledge.
One of her first duties has been to oversee the launch of NatWest CommunityForce 2011 which has seen the creation of 36 individual funds of £18,000 across the South of England. Local charities and projects have been invited to nominate themselves to be in with a chance of winning one of three £6,000 awards in their area, with the local community now set to vote to choose the three winners.
Commenting on her new appointment, Lorrie said: "I'm delighted to be joining an organisation which is so committed to being at the heart of the communities which it serves, and to be working with a team of people who have already inspired me with their dedication to providing the outstanding service that all our customers deserve. Our Customer Charter and Helpful Banking pledges are serious commitments full of the things that our customers have told us are important. As a result my No.1 priority is to work with my team to bring this to life. I don't want anyone in the area to have any hesitation in seeing NatWest as the obvious choice for all their banking needs, and if they do, I want to know why so I can put it right."
Lorrie is married to Rod, a retired company director.