Their role will see them leading the teams working in over twenty NatWest branches situated in North, South, East, and West of the city, ensuring that they meet their Customer Charter commitments and bring to life the bank's ‘Helpful Banking' pledge.
Between them they have worked for NatWest for over thirty years and bring with them a wealth of experience of managing local branches and delivering excellent customer service. All live locally, and one of their first duties is to oversee the launch of NatWest CommunityForce 2011, which will see the creation of an £18,000 fund for each quarter of the city. Local charities and projects will then be invited to nominate themselves to be in with a chance of winning one of the twelve £6,000 awards on offer, with the local community voting to choose the three winners in each area.
Commenting the new appointments, Stephen Smith, NatWest's local CEO for South Bristol, said: "My colleagues and I are delighted to be leading teams who are so committed to being at the heart of the communities which they serve, and who have already inspired us with their dedication to providing the outstanding service that all our customers deserve. Our Customer Charter and Helpful Banking pledges are serious commitments full of the things that our customers have told us are important. As a result our No.1 priority is to work with our teams to bring this to life. We don't want anyone in the area to have any hesitation in seeing NatWest as the obvious choice for all their banking needs, and if they do, we want to know why so that we can put it right."