In February 2015 The Royal Bank of Scotland announced changes to our business which will see RBS become a more focused bank that is sustainable in the long-term by having a more client focused product offering and reduced geographical footprint. At the same time we said we will re-focus our transaction banking services offering on our home market capabilities in the UK and Ireland.
This means RBS is no longer providing global transaction services, including bank accounts, payments, electronic banking, cash management and trade finance services (together “GTS Arrangements”) outside of the United Kingdom and Ireland or from the GTS International Platform in the United Kingdom and Ireland (1)and that the RBS presence in selected geographies has been ended.
In this context we have undertaken an extensive client communication process to facilitate the closure of our international network.
Client Contact Details
In August 2015 The Royal Bank of Scotland Plc, ceased its activity in Spain. Please contact us if you have queries in respect of bank accounts and banking arrangements provided through our branch in Spain.
a) If your bank accounts are now closed but you wish to claim balances, please contact us at email@example.com or by contacting to following address and phone number:
Manager, Balance Claim Management Team
The Royal Bank of Scotland
One Indiabulls Park, 12th Floor, Tower A. Ambattur Industrial Estate
Ambattur, Chennai 600 058
Tamil Nadu, India
Ph: +91 44 6640 5158
b) If you have any other queries concerning our branch in Spain please contact our request management team on firstname.lastname@example.org or by mail to the following address:
National Westminster Bank plc
Attn: Request Management Team
ul. Ilzecka 26, building E
c) If you have any question or query in regard to Guarantees, please contact following email address: TradeTailManagementEnquiries@rbs.com
Employee Contact Details
If you have any question or query, please liaise with HRPeopleServicesEurope@rbs.com
If you have any queries related to the General Data Protection Regulation (GDPR), please contact our Subject Access Request Team on SARS@natwestmarkets.com or by mail to the following address:
National Westminster Bank SARs
London EC2M 4AA
For any employee or ex-employee related GDPR requests please contact SARsManchester@rbs.co.uk
New Western European Branches of National Westminster Bank Plc
National Westminster Bank Plc, a member of The Royal Scotland Group, has opened branches in certain Western European jurisdictions.
Further information on the locations, contact details, and services offered by these branches can be found here.
(1) This excludes services provided through The Royal Bank of Scotland International Limited (RBS International) in Jersey, Isle of Man, Guernsey, Gibraltar and Luxembourg. More information can be found here
The Request Management Team operates in English and any queries will be handled more quickly if received in English. NatWest Markets will engage the services of translators to translate any queries received in other languages.
Please visit our website where you can read our full Privacy Notice which provides a summary of what we do with the personal information of our customers in order to run our business and provide our customers with products and services. It also provides more information about the enhanced rights of individuals and how to exercise them.