Japan | RBS


Important note:
For customer information about our markets products and services we continue to offer in Japan, click here.


The Royal Bank of Scotland Plc Tokyo branch ceased its banking activity as of 14th March 2017.

If you have any queries concerning our Tokyo branch, please contact our request management team on rbs.info.request@rbs.com or by mail to the following address:

Royal Bank of Scotland plc
Attn: Request Management Team
ul. Ilzecka 26, building E
02-135 Warsaw

Domestic telephone inquiries are accepted at +81-3-6266-3500.


The Request Management Team operates in English and any queries will be handled more quickly if received in English. RBS will engage the services of translators to translate any queries received in other languages.

Please be aware that, in order to handle your enquiry the most efficient way and provide support as required, it will be necessary to share your information with other RBS companies. In doing so we may transfer your information to other countries on the basis that anyone to whom we pass it protects it in the same way The Royal Bank of Scotland Plc, would and in accordance with our policies and with applicable laws.

Your information is made up of all the financial and personal information we hold about you or your business and the proprietors of that business. It includes:

(a) information you give to us;
(b) information that we receive from third parties (including other RBS companies, third parties who provide services to you or us, and credit reference, fraud prevention or government agencies);
(c) information that we learn about you through our relationship with you and the way you operate your accounts and/or services, such as the payments made to and from your accounts; and
(d) information that we gather from the technology which you use to access our services (for example location data from your mobile phone, or an Internet Protocol (IP) address or telephone number); and
(e) information that we gather from publicly available sources.


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