For customer information about our markets products and services we continue to offer in Hong Kong, click here.
In February 2015 The Royal Bank of Scotland announced changes to our business which will see RBS become a more focused bank that is sustainable in the long-term by having a more client focused product offering and reduced geographical footprint. At the same time we said we will re-focus our transaction banking services offering on our home market capabilities in the UK and Ireland.
This means RBS is no longer providing global transaction services, including bank accounts, payments, electronic banking, cash management and trade finance services (together “GTS Arrangements”) outside of the United Kingdom and Ireland or from the GTS International Platform in the United Kingdom and Ireland (1) and that the RBS presence in selected geographies has been ended.
In this context we have undertaken an extensive client communication process to facilitate the closure of our international network.
In August 2015 The Royal Bank of Scotland Plc, ceased its activity in Hong Kong. Please contact us if you have queries in respect of bank accounts and banking arrangements provided through our branch in Hong Kong.
a) If your bank account is now closed but you wish to claim a balance, please contact us at firstname.lastname@example.org
b) If you have any other queries concerning our branch in Hong Kong please contact our request management team on email@example.com or by mail to the following address:
National Westminster Bank plc
Attn: Request Management Team
ul. Ilzecka 26, building E
If you have any queries related to the General Data Protection Regulation (GDPR), please contact our Subject Access Request Team on SARS@natwestmarkets.com or by mail to the following address:
NatWest Markets SARs
London EC2M 4AA
For any employee or ex-employee related GDPR requests please contact SARsManchester@rbs.co.uk
(1) This excludes services provided through The Royal Bank of Scotland International Limited (RBS International) in Jersey, Isle of Man, Guernsey, Gibraltar and Luxembourg. More information can be found here
The Request Management Team operates in English and any queries will be handled more quickly if received in English. NatWest Markets will engage the services of translators to translate any queries received in other languages.
Please visit our website where you can read our full Privacy Notice which provides a summary of what we do with the personal information of our customers in order to run our business and provide our customers with products and services. It also provides more information about the enhanced rights of individuals and how to exercise them.