Branch closure customer and community engagement | RBS


Branch Closure Customer & Community Engagement

RBS is fully committed to the Access to Banking protocol (developed in partnership with the UK Government’s Department for Business Innovation and Skills). We believe it’s the right thing to do for our customers and it’s consistent with our commitment to engage and support the local community when a branch closes. The difficult decision to close a branch is done on a case-by-case basis and takes into account a wide range of factors. This includes branch usage by personal and small business customers, and alternative ways to bank in the local area.

The customer and community engagement assessments for each branch can be found below.

For all media queries in relation to this information please contact the RBS Press Office

Read the branch protocol that RBS has signed up to [PDF 342KB]

Royal Bank of Scotland 

 

Royal Bank of Scotland Broxburn [PDF 182KB]

 

Royal Bank of Scotland Carnoustie [PDF 185KB]

 

Royal Bank of Scotland Glasgow Possilpark [PDF 184KB]

 

Royal Bank of Scotland Netherlee [PDF 181KB]

 

Royal Bank of Scotland Prestonpans [PDF 184KB]

 

Royal Bank of Scotland Shotts [PDF 182KB]

 

Royal Bank of Scotland Stirling Murray Place [PDF 182KB]

 

Royal Bank of Scotland West Calder [PDF 184KB]

 

Royal Bank of Scotland Alexandria [PDF 182KB]

 

Royal Bank of Scotland Barrhead [PDF 181KB]

 

Royal Bank of Scotland Callander [PDF 183KB]

 

Royal Bank of Scotland Carluke [PDF 182KB]

 

Royal Bank of Scotland Dalmellington [PDF 232KB]

 

Royal Bank of Scotland Edinburgh Craigentinny [PDF 180KB]

 

Royal Bank of Scotland Glasgow Cambuslang [PDF 183KB]

 

Royal Bank of Scotland Glasgow Maryhill [PDF 183KB]

 

Royal Bank of Scotland Birmingham Colmore Row [PDF 181 KB]

 

Royal Bank of Scotland Davenport [PDF 181 KB]

 

Royal Bank of Scotland London Elgin Avenue [PDF 181 KB]

 

Royal Bank of Scotland Newton Heath [PDF 182 KB]

 

Royal Bank of Scotland London Western [PDF 182KB]

 

Royal Bank of Scotland Uttoxeter [PDF 234KB]

 

Royal Bank of Scotland Standish [PDF 235KB]

 

Royal Bank of Scotland Shaw [PDF 235KB]

 

Royal Bank of Scotland Ramsbottom [PDF 235KB]

 

Royal Bank of Scotland Parbold [PDF 234KB]

 

Royal Bank of Scotland Nottingham Mapperley [PDF 235KB]

 

Royal Bank of Scotland Marple [PDF 235KB]

 

Royal Bank of Scotland Manchester Whitworth Street [PDF 282KB]

 

Royal Bank of Scotland Ince [PDF 235KB]

 

Royal Bank of Scotland Hazel Grove [PDF 235KB]

 

Royal Bank of Scotland Hathersage [PDF 234KB]

 

Royal Bank of Scotland Hanley [PDF 233KB]

 

Royal Bank of Scotland Great Yarmouth [PDF 235KB]

 

Royal Bank of Scotland Folkestone [PDF 234KB]

 

Royal Bank of Scotland Farnworth [PDF 282KB]

 

Royal Bank of Scotland Dronfield [PDF 235KB]

 

Royal Bank of Scotland Denton [PDF 235KB]

 

Royal Bank of Scotland Colwyn bay [PDF 234KB]

 

Royal Bank of Scotland Carlisle Lowther Street [PDF 234KB]

 

Royal Bank of Scotland Atherton [PDF 181KB]

 

Royal Bank of Scotland Adlington [PDF 234KB]

 

Royal Bank of Scotland Blackpool Bispham [PDF 235KB]

 

Royal Bank of Scotland Blackpool South Shore [PDF 283KB]

 

Royal Bank of Scotland Bristol Clifton [PDF 236KB]

 

Royal Bank of Scotland Sheffield Broomhill [PDF 283KB]

 

Royal Bank of Scotland Chapel En Le Frith [PDF 237KB]

 

Royal Bank of Scotland Cheadle Hulme [PDF 237KB]

 

Royal Bank of Scotland Fleetwood [PDF 235KB]

 

Royal Bank of Scotland Kirkham [PDF 236KB]

 

Royal Bank of Scotland Partington [PDF 236KB]

 

Royal Bank of Scotland Prescot [PDF 236KB]

 

Royal Bank of Scotland Burscough Bridge [PDF 236KB]

 

Royal Bank of Scotland Derby Allestree [PDF 236KB]

 

Royal Bank of Scotland Handforth [PDF 236KB]

 

Royal Bank of Scotland London Bond Street [PDF 284KB]

 

Royal Bank of Scotland Maghull [PDF 284KB]

 

Royal Bank of Scotland Marylebone [PDF 152 KB]

 

 

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New access to banking guidelines published

Following consultation with the banking industry, the Department of Business, Innovation & Skills have published guidelines on access to banking for banks that are closing branches.

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Alan Roberts gives us some insight into life on our mobile branch and explains how understanding your customers is key to integrating yourself into the community.

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