Wellbeing is key to making the bank a great place to work. It’s closely aligned with Our Values and helps our colleagues bring the best of themselves to work. With full senior executive support, we’ve rolled out our wellbeing programme across four main pillars: Physical, Mental, Financial and Social.
Our internal wellbeing index has increased by a further 2% in 2019 taking us 3% above other high performing norm companies and 10% above high performing Financial Services companies. We continue to build our wellbeing programme by offering support, resources, personal stories and engaging tools.
Here’s how we helped our colleagues stay well in 2019:
More than 15,000 colleagues actively participated in our global digital wellbeing platform, which is designed to support and encourage personal wellbeing goals. Over 27,000 personal health checks were carried out through the health kiosks we set up in our main locations.
We continued to promote our mental health support and resources including mindfulness and our mental health toolkit. This remains part of our support for Time to Change (the UK’s biggest programme to challenge mental health stigma), which we’ve supported since 2014. During 2019 we also signed the Mental Health at Work Commitment.
Our Workplace Wellbeing Group has c.28,000 members and in 2019 we ran our third Mental Health Awareness campaigns to support Mental Health Awareness week in May and World Mental Health Day in October. We also hosted our third Mental Health Conference in the dual locations of Edinburgh and London for the first time, reaching more colleagues, customers and those with a passion for moving the mental health agenda forward. In July, we held our first Men’s Health focus month. During this many colleagues shared their personal stories and took part in opportunities to learn about areas important to men’s health such as testicular cancer and suicide.
We’ve also continued to see a high number of colleagues using our Employee Assistance Programme (EAP), which supports them in with dealing with change and building resilience. Around one in six of our colleagues accessed the EAP service during 2019, which is a good indication colleagues are accessing the service early before issues become a crisis.
We continued to develop our financial wellbeing strategy in 2019 and our experiential Money & Me workshop is at the heart of this strategy. In 2019 we directly helped around 30,000 colleagues by holding audios, Workplace and face-to-face presentations on how to save well. We reached many more colleagues with our financial wellbeing guide and our innovative financial wellbeing tool. We also launched the ground-breaking Save More Tomorrow initiative, which uses behavioural science principles to help colleagues increase their savings for life after work. Our colleagues increasingly feel that our employee benefits fit their needs. A total of 83% of colleagues view them favourably – an increase of 2 points from 2018 and now 8 points ahead of the global financial services norm.
Through our Great Place to Work and Do Good Feel Good campaigns we continue to promote healthy wellbeing by supporting our communities, charity involvement and volunteering.
To help our colleagues develop a work-life balance, create an inclusive, flexible working culture and to help us focus on our customers’ needs, we offer choice in working locations and patterns.
- Support and guidance is offered to all colleagues through a web portal.
- We set up a number of ‘spoke sites’ across the country making it easier for colleagues to work closer to home and closer to customers.