Ulster Bank Ltd | RBS


Ulster Bank Ltd

Firm name:

Ulster Bank Ltd.

 

Group:

The Royal Bank of Scotland.

 

Other firms included in this return (if any):

None.

 

Period covered in this report:

01 July 2019 to 31 December 2019.

 

Brands/ trading names covered:

Ulster Bank Ltd.

 

To put the above figures into context:

  • In H2 2019, complaints made to the Bank were up ~15% compared to H1 2019.
  • Our 2,926 banking and credit card complaints stem from our one million accounts. This works out as three complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received eight complaints.
  • PPI complaints represent 99% of the general insurance and pure protection category.
  • The PPI Complaint deadline was on 29 August 2019 and an unprecedented volume of complaints were received.  These are still being worked through, and we will update the number of complaints opened once this work is concluded.

 

 

 



Previous Reporting Period

 

01 January 2019 to 30 June 2019.

To put the above figures into context:

  • In H1 2019, complaints made to the Bank were down ~7% compared to H2 2018.
  • Our 2,911 banking and credit card complaints stem from our one million accounts. This works out as three complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received nine complaints.
  • PPI complaints represent 99% of the general insurance and pure protection category.
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