Ulster Bank Ltd | RBS


Ulster Bank Ltd

Firm name:

Ulster Bank Ltd.

 

Group:

The Royal Bank of Scotland.

 

Other firms included in this return (if any):

None.

 

Period covered in this report:

01 January 2018 to 30 June 2018.

 

Brands/ trading names covered:

Ulster Bank Ltd.

 

To put the above figures into context:

• In H1 2018, complaints made to the Bank were down ~4% compared to H2 2017.
• Our 3,863 banking and credit card complaints stem from our one million accounts. This works out as four complaints per 1,000 relevant accounts.
• For every 1,000 home finance loans that we had outstanding, we received eleven complaints.
• PPI complaints represent 99% of the general insurance and pure protection category.

 

 



Previous Reporting Period

 

1 July 2017 to 31 December 2017.

To put the above figures into context:

  • In H2 2017, complaints made to the Bank were up ~29% compared to H1 2017.  
  • Our 4,465 banking and credit card complaints stem from our one million accounts. This works out as four complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received seven complaints.
  • PPI complaints represent 98% of the general insurance and pure protection category.
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