The Royal Bank of Scotland plc | RBS


The Royal Bank of Scotland plc

Firm name:

The Royal Bank of Scotland plc.

 

Group:

The Royal Bank of Scotland.

 

Other firms included in this return (if any):

None.

 

Period covered in this report:

1 January 2019 to 30 June 2019

 

Brands/ trading names covered:

Royal Bank of Scotland plc, Lombard North Central Ltd, RoyScot Larch, Lombard Technology Services ltd, Mint Cards, Style Cards, Direct Line Loans, Churchill Loans, Lombard Loans, Direct Line Savings, The One Account Ltd, Lombard Vehicle Management Ltd, Adam & Company.

 

Royal Bank Of Scotland complaints data H1 2019

To put the above figures into context:

  • In H1 2019, complaints made to the Bank were down ~3% compared to H2 2018.
  • Our 34,004 banking and credit card complaints stem from our seven million accounts. This works out as five complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received seven complaints.
  • PPI complaints represent 99% of the general insurance and pure protection category.

 


 

 

Previous Reporting Period

 

1 July 2018 to 31 December 2018

Royal Bank of Scotland complaints table of complaints data

To put the above figures into context:

  • In H2 2018, complaints made to the Bank were down ~12% compared to H1 2018.
  • Our 38,465 banking and credit card complaints stem from our seven million accounts. This works out as six complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received seven complaints.
  • PPI complaints represent 98% of the general insurance and pure protection category.
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