National Westminster Bank plc | RBS


National Westminster Bank plc

Firm name:

National Westminster Bank plc.

 

Group:

The Royal Bank of Scotland.

 

Other firms included in this return (if any):

National Westminster Home Loans Limited.

 

Period covered in this report:

01 January 2019 to 30 June 2019.

 

Brands/ trading names covered:

National Westminster Bank plc.

 

National Westminster Bank Plc table of complaints data 2019 h1

To put the above figures into context:

  • In H1 2019, complaints made to the Bank were up ~5% compared to H2 2018.
  • Our 116,106 banking and credit card complaints stem from our 24 million accounts. This works out as five complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received six complaints.
  • PPI complaints represent 99% of the general insurance and pure protection category.

 



Previous Reporting Period

01 July 2018 to 31 December 2018.

National Westminster Bank Plc table of complaints data

To put the above figures into context:

  • In H2 2018, complaints made to the Bank were down ~7% compared to H1 2018.
  • Our 119,458 banking and credit card complaints stem from our 24 million accounts. This works out as five complaints per 1,000 relevant accounts
  • For every 1,000 home finance loans that we had outstanding, we received six complaints
  • PPI complaints represent 99% of the general insurance and pure protection category.
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