National Westminster Bank plc | RBS


National Westminster Bank plc

Firm name:

National Westminster Bank plc.

 

Group:

The Royal Bank of Scotland.

 

Other firms included in this return (if any):

National Westminster Home Loans Limited.

 

Period covered in this report:

01 July 2017 to 31 December 2017.

 

Brands/ trading names covered:

National Westminster Bank plc.

 

To put the above figures into context:

  • In H2 2017, complaints made to the Bank were up ~3% compared to H1 2017.
  • Our 130,890 banking and credit card complaints stem from our 24 million accounts. This works out as five complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received six complaints.
  • PPI complaints represent 99% of the general insurance and pure protection category.

 

Previous Reporting Period

 

1 January 2017 to 30 June 2017.

To put the above figures into context:

  • In H1 2017, complaints made to the Bank were down 2% compared to H1 2016
  • Our 142,888 banking and credit card complaints stem from our 24 million accounts. This works out as six complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received six complaints.
  • PPI complaints represent 99% of the general insurance and pure protection category.
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