Coutts & Company | RBS



Coutts & Company

Firm name:

Coutts & Company.

 

Group:

The Royal Bank of Scotland.

 

Other firms included in this return (if any):

None.

 

Period covered in this report:

01 July 2017 to 31 December 2017

 

Brands/ trading names covered:

Coutts & Company.

 

To put the above figures into context:

  • In H2 2017, complaints made to the Bank were down 19% compared to H1 2017.
  • Our 2,509 banking and credit card complaints stem from our 245 thousand accounts. This works out as ten complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received nine complaints.
  • We received less than one complaint for every 1,000 investments we manage for our clients.

Previous Reporting Period

 

1 January 2017 to 30 June 2017.

 

To put the above figures into context:

  • In H1 2017, complaints made to the Bank were down 12% compared to H1 2016.
  • Our 3,158 banking and credit card complaints stem from our 244 thousand accounts. This works out as thirteen complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received eight complaints.
  • We received less that one complaint for every 1,000 investments we manage for our clients.
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