Coutts & Company | RBS



Coutts & Company

Firm name:

Coutts & Company.

 

Group:

The Royal Bank of Scotland.

 

Other firms included in this return (if any):

None.

 

Period covered in this report:

01 July 2018 to 31 December 2018

 

Brands/ trading names covered:

Coutts & Company.

 

To put the above figures into context:

• In H2 2018, complaints made to the Bank were down ~10% compared to H1 2018.
• Our 1,451 banking and credit card complaints stem from our 216 thousand accounts. This works out as seven complaints per 1,000 relevant accounts.
• For every 1,000 home finance loans that we had outstanding, we received seven and a half complaints.
• We received less that one complaint for every 1,000 investments we manage for our clients.


 

 



Previous Reporting Period

 

01 January 2018 to 30 June 2018

 

To put the above figures into context:

  • In H1 2018, complaints made to the Bank were down ~34% compared to H2 2017.
  • Our 1,633 banking and credit card complaints stem from our 245 thousand accounts. This works out as six and a half complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received seven complaints.
  • We received less that one complaint for every 1,000 investments we manage for our clients.
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