Payment Protection Insurance complaints | RBS

Please approach us directly about any PPI claims.

• It's easy and free of charge to make a direct complaint
• Claims Management Companies (CMC) will take a fee of up to 25% of any compensation you get
• We treat a complaint coming directly from you in exactly the same way as one received from a CMC. Therefore there is no advantage to you in using a CMC

Beware of fraudsters

We will never ask you to pay before we look at or complete your claim.

How to claim

A guide on making a PPI complaint.