Message from the Chairman of Sustainable Banking Committee

Our commitment to rebuilding our reputation and earning our customers’ trust remains unchanged and while the bank continues to face challenges, we have a great opportunity to turn sustainable banking into a reality. We will put customers first, make RBS a great place to work, support our communities, and be mindful of environmental impacts. 

The Sustainable Banking Committee plays a role in achieving this and progress from 2016 included overseeing the brand strategy to reposition The Royal of Bank of Scotland, NatWest and Ulster Bank for customers as well as overseeing how management is embedding culture and standards. 

More details of the committee’s progress can be found in the 2016 Annual Report & Accounts.

To get an objective external view on our progress, the Sustainable Banking Committee continues to run a proactive engagement programme, to which we invite external stakeholders to meet with, and challenge, the most senior decision makers in RBS.  These sessions offer some great insights that shape future policies, influence strategic priorities and inform decision making. 

The Sustainable Banking Committee aims to be forward looking and strategic with its time, focusing on priorities of culture, people, customer, brand & communications and environmental, social and ethical issues. 

Through oversight, support and challenge, we hope to further embed a wider interpretation of sustainable banking and make it even more central to the way we do business every day. This will become even more important as RBS progresses on its journey to fully integrated sustainability reporting.

Penny Hughes, Chairman of the Sustainable Banking Committee