- Sustainable Banking at RBS
- Serving customers well
- Reputational and Environmental, Social & Ethical (ESE) risks
- Approach to climate change
- Our tax responsibilities
- Business and human rights
- Supply chain
- Modern Slavery Act
- Working at RBS
- Supporting communities
- External assurance
Serving customers well
At RBS, we have a simple purpose to serve customers well. This is at the core of our ambition to be number one for customer service, trust and advocacy.
Serving customers well means treating them fairly, offering extra help to vulnerable customers and those in financial difficulty, and keeping their funds safe and secure.
In order to deliver our purpose, we are determined to find new and improved ways to serve customers well and to challenge the status quo where we need to.
“We’re serious about building a fairer bank for customers. That means doing everything we can to help our customers out, not catch them out.”
Les Matheson, CEO Personal and Business Banking