Governance, reporting and engagement

How we make decisions, how we engage with our stakeholders, and how we report our progress are all vital aspects of our sustainability.

Sustainability governance We have a governance structure in place to manage our sustainability strategy, values and policies.	Policies We aim to employ the highest standards when dealing with customers, colleagues and suppliers.
External commitments We are members of a number of voluntary standards and indices.	Reporting We report on a number of issues and Group activity annually.

Engaging on the key stakeholder issues:

We have ranked the most important sustainability issues raised by our stakeholders in 2012, alongside their operational impact.

Chairman and CEO review
We are committed to taking sustainability seriously and it is part of how we building a really good bank.

Sustainable business principles
View the progress made in 2012 against our sustainable business principles.

Our CEO discusses key issues
Group CEO Stephen Hester answers questions on how RBS has dealt with some of the biggest issues this year.

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