This site is all about communication. It's a way for us to keep you up to date with what's happening at RBS and to let us hear your views and opinions - positive and negative - on how we're measuring up.
We review every post before publishing it to make it doesn’t breach these guidelines. So please bear with us - it sometimes takes a day or two for your comments to appear.
These house rules apply to social media accounts operated by The Royal Bank of Scotland Group Plc, (‘RBS Group’, ‘us’, ‘we’, ‘our’), on social media platforms, including but not limited to Facebook, LinkedIn, Twitter, YouTube and Google+.
Any references in these rules to ‘you’, ‘your’ or ‘yours’ are references to the person(s) using our social media accounts.
The rules let you interact with us in a safe and appropriate way. If you don’t accept the rules, please do not use our social media accounts. Otherwise we may delete your comments or block you.
Our accounts may be managed by RBS Group employees and/or third parties appointed by the RBS Group. We cannot moderate what others say about us before they post, but we may (if we can) remove posts which don't comply with our house rules.
Social media platforms are independent third party websites and are not associated with us or the RBS Group: we can't control what they do.
Except for our own comments and messages, the views and opinions expressed on our social media accounts are the views and opinions of the person posting the information, and are not those of the RBS Group. While we try to ensure that the information on our site is current, we cannot guarantee that the information provided on our social media accounts will be complete, accurate or up-to-date.
Our names, images, trade marks and other materials contained on our social media accounts are protected by intellectual property rights. You must not use these materials for any reason without our express consent.
Where there are links to third party websites or resources, whether posted by us or a third party, you access these at your sole discretion and at your own risk. We are not responsible or liable for any damage caused by third party websites or resources.
Our comments or messages are not intended to provide any financial, investment or professional advice and shall not be deemed to constitute the offer or provision of financial, investment or other professional advice in any way. You should obtain advice from a qualified financial advisor before making any investment decision.
We reserve the right to amend these House Rules at any time without prior notice. We will notify you on our social media account when there has been a change to these House Rules. You should make sure you are complying with the current House Rules.
We reserve the right to close our social media accounts at any time, without prior written notice.
Please do not issue any formal notices to us through our social media accounts. These should be sent to our address which is indicated below within the ‘Regulatory information’ section.
These House Rules are governed by the laws of Scotland and any dispute regarding these House Rules shall be subject to the non-exclusive jurisdiction of the courts of Scotland.
The Royal Bank of Scotland plc, registered in Scotland no. 90312. Registered office: 36 St Andrew Square, Edinburgh EH2 2YB. Authorised by the Prudential Regulation Authority, and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.