RBS and NatWest customers get mobile banking at their fingerprints
Never until now has banking for UK customers been more at their fingertips, or fingerprints. From 19 February, RBS and NatWest customers will be the first of any UK-based bank to be able to login to their mobile banking app using only their finger print.
Using Apple's new Touch ID fingerprint sensor, RBS and NatWest customers who have an iPhone 5S, iPhone 6 and iPhone 6 plus will be able to access their mobile banking app within seconds. The technology recognises the customer's unique finger print, meaning they don't have to remember a tricky passcode - making it easier and more convenient to access their finances.
RBS and NatWest have introduced Touch ID following feedback from their customers, who took to the banks’ online community forum ‘Ideas Bank’ to ask for the latest technology in the mobile banking app.
More and more of RBS and NatWest's customers are using digital technology to bank. Nearly 50% of the banks’ 15m customers actively use online banking, with over 3m customers using the mobile app every week. RBS and NatWest have 1.8m active iPhone users who use the app on average 40 times per month.
RBS and NatWest's busiest branch is the mobile app itself - over 167,000 of RBS and NatWest’s customers use it between 7am and 8am on their commute to work every day.
Stuart Haire, Managing Director, RBS and NatWest Direct Bank said:
“There has been a revolution in banking, as more and more of our customers are using digital technology to bank with us. Adding Touch ID to our mobile banking app makes it even easier and more convenient for customers to manage their finances on the move and directly responds to their requests.
Our aim is to be the no.1 bank for customer trust, service and advocacy so we want to continue adapting our service based on the valuable feedback we receive from our customers every day.”
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There are 17 comments add yours
- Absolutely brilliant well done RBS, love the app and your ability to lead in the technology market. Ps I ain't staff before someone comments!!
- Ian Banks
- this is good stay cant wait for apple pay to be added to good job Nat west love you guys.
- Great story, really impressive use of tech here.
- Can we get this for the iPad?
- RBS Moderator
- Hi Frank, thank you for the suggestion. We’ve been reviewing Touch ID for our iPad app with great interest and exploring the most secure way of offering this to our customers. Watch this space for updates.
- Martin Harper
- Will this be available on Android soon? I just got a Samsung S6 and would love to be able to log in to my Natwest app using the fingerprint scanner.
- Arthur Sowerby
- Great and so easy. When will it be available for my iPad app? Thanks
- Col Burrows
- The new iPads already have Touch ID so when will I be able to use it with your app ?
- Sandra reid
- Lost the ability to log in by touch after iOS 9 upgrade. Is this a coincidence?
- Dharam Chand
- I've switched over from an iphone to android so when will I be able to log onto my RBS app using the fingerprint scanner?
- Do you have a date set for using fingerprint scanner on android devices to access the app?
- This is becoming ridiculous! First there's opening the natwest banking app with a fingerprint (excellent) but only only one platform (not so good). Why? Why not on android? Natwest first to embrace Apple pay? Then why not android pay? I can see why the android community are talking about moving accounts. I moved to Natwest primarily because it supports current tech. This is a disappointment indeed.
- RBS moderator
- Although we are not introducing Android Pay at this time, we will be making an announcement about our involvement as soon as we can.
- Kevin Parish
- Android has overtaken Apple in popularity so why is there no Andriod Pay yet?
- George Steed
- When will RBS start supporting Android Pay, it seems very unfair to be penalised & excluded because I have decided to use an Android phone & not an Apple Phone. RBS were one of the 1st to support Apple Pay from day one!
- Ryan M
- I find it atrocious that you have not taken up android pay yet offer Apple pay for iOS phones.
- Marc Gamble
- Like other contributors to this comment board, I am disappointed that Android Pay has not been supported from day one as Apple Pay was. I cannot understand this decision, as there is no evidence to suggest that either is more or less secure than the other. With that being the only reasonable ground for such a decision, it doesn't make any rational sense to offer support for iPhone users but not for those on other platforms. RBS has always been an early adopter of new technologies. It was one of the first banks to offer digital (online) banking; it was the first UK bank to release a smartphone banking app; second only to Barclay's in offering contactless payment cards and as previously mentioned, was with Apple Pay at launch. This is a very sudden and confusing change of tack. I am afraid that after over a decade as a loyal RBS customer, and one who has always been an early utiliser of new technologies, I am considering switching banks for the very first time.