Update on technical problems
22nd June 2012
Update: 5.15pm
When is this going to be fixed?
We can't give an exact time but we are working around the clock to resolve the problem as quickly as we can. We will continue to provide regular updates to customers.
How can I get hold of cash?
If people are facing hardship or immediate financial difficulties as a result of this problem they should phone our call centres or visit a branch. Over 1000 of our branches will be open until 7pm tonight to help customers. In addition, our branches open on Saturday will extend working hours to 6pm, and these branches will also be open this Sunday from 9am to 12pm.
What should I do if I’m not a customer but still affected?
You should speak to your bank, or employer if it relates to your pay, but you can also phone our call centre if you have any questions.
When will the next update be?
We will continue to post regular updates.
What will you do if I have incurred charges?
We want to reassure people that no one will be left permanently out of pocket as a result of this, and they should contact us directly through our call centres or branches to discuss their circumstances.
News messages and comments on this topic
Update: 1pm
- We will ensure that no customers will be permanently out of pocket as a result of this.
- Over 1000 of our branches will be open until 7pm Friday to help customers with enquiries or who need access to their cash.
- Our branches that open on Saturdays will extend working hours to 6pm, and will also be open this Sunday from 9am to 12pm.
Important Information for our customers
Unfortunately we are once again experiencing technical issues with our systems and account balances have not updated properly overnight. This means where money has gone into a customers' account, there may be a delay in it appearing on their balance.
We can assure our customers that this problem is strictly of a technical nature and we continue to work hard to resolve this.
We also recognise this is an unacceptable inconvenience for our customers, for which we apologise.
Staff in our branches and at our call centres are ready and available to answer any questions and help where they can.
Find your nearest branch or ATM
- NatWest branch and ATM locator
- RBS branch and ATM locator
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240 comments
ridiculus bank and mad people. This is the worst bank i have ever seen. The people who are working in the RBS are mad
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What a joke!!! I have no money because of this!! Get to a branch!! Ok i'll take a days holiday & cancel plans at the weekend!! Why dont you cone see me with MY money
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I have just managed to get through to Thinkbanking and they have advised they have received an update 5 mins ago that the issue will be sorted by 15.00 TODAY !!
So check your banks as after reading peoples comments on here its not as if you have been getting much honesty, hopefully this is the truth though!!
So check your banks as after reading peoples comments on here its not as if you have been getting much honesty, hopefully this is the truth though!!
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totally disgusted my money should of went into my account on saturday gone still havnt got any money and due to be paid again on saturday will it be resolved by then if not the amount of financial problems this will cause disgusting service with no decent apology.........
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I have been trying to contact Think Banking since Friday. I have not been able to get through on the original number or the new number which has been provided.
On the few occasions I got through to the automated message the phoneline went dead.
I should have had four credits to my account on Saturday. I have received one does this mean that the others have gone missing?
I can appreciate that the bank is busy but I pay for this appauling service and expect to be able to talk to some at least once in a 6 day period.
On the few occasions I got through to the automated message the phoneline went dead.
I should have had four credits to my account on Saturday. I have received one does this mean that the others have gone missing?
I can appreciate that the bank is busy but I pay for this appauling service and expect to be able to talk to some at least once in a 6 day period.
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this is now becoming a nitemare i bank with think banking and money that was due in fri and tues still hasnt arrived as of today and u cant get thru to there customer services for love nor money this situation is terrible. we are going back to the dark ages!!!!
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As this drags on for us poor unfortunate think banking customers I can see this GENUINELY becoming a matter of life and death for some people. I am genuinely struggling now without my monthly wage. I still can not get though to anybody. I have nothing to eat. It would appear that no-one cares. If a building was on fire the services would work around the clock due to its affect on lives. This is beginning to feel like a burning building where the fire brigade have clocked off for the shift.
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Why were back up systems not in place as a contingency plan?
You should have been prepared for the update to not work, not just crossed your fingers and hoped for the best.
My account is still not up to date and messages I have received this morning suggest it will not be fixed next week either.
Not good enough.
You should have been prepared for the update to not work, not just crossed your fingers and hoped for the best.
My account is still not up to date and messages I have received this morning suggest it will not be fixed next week either.
Not good enough.
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I get a text messaging saying that rbs is extremely sorry for the problem they caused and they will be working to hard credit peoples account by saturday...hmmm this apology is not cutting the mustard, I want some sort of compensation and something back for a lost of earnings, like everybody I have had enough with rbs now.
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This awful situation, this has happened to me twice before sorted 24 hours I am a pensioner and don t have other resources.HOW MUCH LONGER DO WE HAVE TO WAIT. yeah ring calls centres which are engaged. I want to change my bank.
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Wages paid in Friday disappeared Saturday still not Updated my rbs account
Have another account with a building society and my pension was supposed to be paid in to today but wasn't and neither the payee was a bank customer of rbs or natwest. The whole banking system is affected can't believe the government haven't stepped in, bigger problem than they keeping telling us
Have another account with a building society and my pension was supposed to be paid in to today but wasn't and neither the payee was a bank customer of rbs or natwest. The whole banking system is affected can't believe the government haven't stepped in, bigger problem than they keeping telling us
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What a hell hole. I'm a think banking customer and a mother of 3. Going without fags and food for myself is 1 thing but not being able 2 have access 2 my own account 2 feed 3 children is another. Tuesday is payday and shopping day. Stressful enough for u but what about all the families. How about parting with ur 7million pound bonus n give the money 2 the people who need it. How about a more regular update 2. Like how long til u expect 2 have problem solved? U have been repeating the same rubbish since last week.
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I feel that RBS will soon have the same amount of customers as Northern Rock....
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The best of the worst banking would better off letting You go under rbs can not do anything rigth by sound of it in words you last CEO (Goodwin) I did not do anything wrong under statement !!!! dead in water Have not funds form 5 day now total thanks rbs
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Although i am upset and worried about my wages not appearing in my account on Monday, i think we should all spare a thought for the RBS staff who are trying to resolve this situation. They are having to deal with a large amount of people and will also be very upset. The situation will be resolved so lets all keep our tempers!
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instead of being sympathetic to the bank staff trying being sympathetic to customers like myself and many others who are suffering great hardship due to these forever ongoing errors .you are obviously not in need of the money hence the reason you have made these rather stupid comments.
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I have been a customer with RBS since leaving school, with all my wages being paid into my account for 20+ years. I gave up my job to become a full time carer for my disabled mother and now have to rely on the pittance the government pay me. This payment is barely enough to live on as it is, but I am now in the situation where it is not showing in my account.
I rely on this small payment, and due to a mistake by my bank I am now having to wait until they fix it before I can get to it?
I don't know what I am going to do
I rely on this small payment, and due to a mistake by my bank I am now having to wait until they fix it before I can get to it?
I don't know what I am going to do
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I completely agree with the Barclays comment below! my boss banks with you but im a Barclays customer and i cant pay my bills or rent because my balance doesnt show! this just isnt good enough!!
My employer is obviously not going to pay me twice and what the heck is my bank going to do?!?All they can do is tell me my balance! I cannot believe you've advised youu're empolyees to tell customers that this will be fixed by today, as that clearly isnt the case, i need that money its my monthly wage that i rely on what am i suppose to do!?!
My employer is obviously not going to pay me twice and what the heck is my bank going to do?!?All they can do is tell me my balance! I cannot believe you've advised youu're empolyees to tell customers that this will be fixed by today, as that clearly isnt the case, i need that money its my monthly wage that i rely on what am i suppose to do!?!
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I have just been told that any bills due out this week will be bounced because they have not sorted our account yet and both our wages have not gone into the account since Friday. What they fail to tell people is that by bouncing these payments your credit history is stuffed up and if you try to get a mortgage, loan, card etc your rating will be crap through no fault of your own. Great
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It is now 14.43pm on 25/6 and this site has not yet been updated. I rang on Friday and said I needed access to cash and was told there was nothing they could do at the moment. So much for arranging emergency funds
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Question: I was paid on thursday my wages, I managed to withdraw the full amount, but on friday when I checked it again, apparently it shows as an overdraft, which now means I have nothing in my current account, when I should. If this does go back to showing I actually have money instead of an Overdraft, Will I need to contact an RBS helpline?
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was due to paid but nothing has appeared in my account...they tell you to go to local branch to get cash but I have bills which I need to pay over the internet and am unable to do I live in a rural area and need petrol to get me to and from my work....this has gone on long enough and now am seriously thinking of closing account....the whole thing is a shambles even the updates are not correct. How about being truthful and tell us exactly when the problem will be sorted
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A bit like a Third World company isn't it?!
I have 4000 and can't get paid.
I have 4000 and can't get paid.
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This is beyond a joke. I'm not even with your bank, yet I still haven't received my wages that should have been paid into my account on FRIDAY! If this isn't sorted tomorrow I won't have the necessary money to actually get to work. If that's the case then I will be expectin yourselves to pay any loss of earnings I incur as a result of your utter incompetence!
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I am with thinkbanking through the Rbs i have had endless problems with this bank, it is an absolute joke. Like someone else said on this forum everyone who works for rbs will be fine, every night when they go home they will have access to food, money etc yet innocent people like us are suffering. I am 8 months pregnant-single mum and have a 4 year old, i have been in a womans refuge and relocated in a area where i have no support yet i have been left just to struggle by. I have a santander account it was a basic account but i have just upgraded it so i can now use my card online and in shops which is why i had opened up the thinkbanking account, as soon as i have access to my money i am getting rid of thinkbanking-rbs once and for all. Thats what everyone needs to do leave this ridiculous joke of a bank andd join one that put their customers first.
FOR THOSE WITH THINKBANKING WHO STRUGGLE TO GET A BANK ACCOUNT DUE TO CREDIT PROBLEMS- CO-OP CASHMINDER CARD IS FOR EVERYONE AND THEY DONT CHARGE A STUPID MONTHLY MANAGEMENT FEE LIKE THINKBANKING DOES.
FOR THOSE WITH THINKBANKING WHO STRUGGLE TO GET A BANK ACCOUNT DUE TO CREDIT PROBLEMS- CO-OP CASHMINDER CARD IS FOR EVERYONE AND THEY DONT CHARGE A STUPID MONTHLY MANAGEMENT FEE LIKE THINKBANKING DOES.
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Not good enough !!! Seriously considering changing to another bank , been with Rbs for 20 years , my wages were there on Friday and then disappeared on Saturday !!! Not a happy customer like everyone else , will be looking for compensation . It's ridiculous .
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Not good enough !!! Seriously considering changing to another bank , been with Rbs for 20 years , my wages were there on Friday and then disappeared on Saturday !!! Not a happy customer like everyone else , will be looking for compensation . It's ridiculous .
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Monday 25.06.2012, still no update on balance, wages not gone in, I'm at work processing payments for clients, All Natwest & RBS payments are declining .... this is far from sorted !
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Where is the 8am update I was promised at 07:34 then? Not here, not on the Rbs digital banking site. Maybe I should turn on the telly to see this update that won't tell me anything about compensation or give me an ETA. Just another poor apology. Anyone?
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Technical glitch does not was with me, I would like you to be more specific on what the problem is.
For a system to be down for a week is almost unheard of except for disaster ie., flood, fire etc. Even then a company the size of RBS would have disaster recovery.
For a system to be down for a week is almost unheard of except for disaster ie., flood, fire etc. Even then a company the size of RBS would have disaster recovery.
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thisb is not good enough,ive had no electricity as i cant get my money out the bank.my food in my freezer has defrosted.im not a happy,this is disgracefull the way we are all suffering,its our money.
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RBS are a bunch of monkeys , they have been proven a bad bank over the last 18 months.
My wages have not appeared in my account but RBS have taken out a standing order to my other account. Leaving my current account overdrawn and the standing order money has not arrived in my other account, lost in cyber space.
The result of this is I have no cash all weekend. RBS hang your head in shame you are a disgrace to the banking world.
My wages have not appeared in my account but RBS have taken out a standing order to my other account. Leaving my current account overdrawn and the standing order money has not arrived in my other account, lost in cyber space.
The result of this is I have no cash all weekend. RBS hang your head in shame you are a disgrace to the banking world.
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Why are the CEOs and divisional CEO not more visible?
Why are failover and backup systems working while the problem is dealt with in the background?
Why are failover and backup systems working while the problem is dealt with in the background?
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Well, it's sunday now and still NO WAGES!!!
Seriously NOT HAPPY!!!!!!!!!!!
Once my wages are eventually are in my bank and I going to change banks, seriously considering the independant good old fashioned Co-op Bank.
Seriously NOT HAPPY!!!!!!!!!!!
Once my wages are eventually are in my bank and I going to change banks, seriously considering the independant good old fashioned Co-op Bank.
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Cannot understand why my account was as it should be late Friday night and then by Saturday morning wages etc which had been credited to my account suddenly vanished??????? Explanations please!!!!!!!
Online account summary doesn't even match online statements!
Online account summary doesn't even match online statements!
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well just been told by rbs that all payments that have been made to my account in last 3 days will be clear and able to be taken out by 2:30 am will waite and see
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This is simply not good enough! It says that it is now fixed however this is now 24th June and still my account has no money in it.
had money in my account to do me the week, now im overdrawn by the exact amount i had not happy at all!
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I had money going into my account on Friday, it was there in the morning, Saturday morning it had gone. Left with no money in my account, should have had a Direct Debit going out on Friday, and the next one goes out on Tuesday, my pension is due in on Wednesday, if that doesn't arrive I am going to be in such a sorry state. I dont have an overdraft so I am stuck. Fed up with it all now. Dont know which way to turn.
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this should not happen! my wages have been in my account but have now disapered again. I had planned to visit a theme park with my children today :(
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I have transferred money from one account to another to pay our bills, it has come out of one but disspaeared into the information superhighway. Dow this mean that RBS will be earning loads of interest on all the 'missing cash'
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i ran out of petrol going to the RBS in Burnley this morning because there was no money in my account due to the problems. i understood that all branches of the bank were to open sunday due to peoples financial hardships. I live in a rural area and the nearest branch of RBS is 15 miles away, why was the BURNLEY AND ACCRINGTON BRANCHES CLOSED
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Not happy at all sat on the phone for half an hour still no one to talk to! Just like everyone else I want my money .When this 'technical issue' is fixed I will be changing banks, lost a good customer through all this malarky !!
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Displeased is the polite way of putting this, I'm not particularly happy about being able to access my money on the Friday and again on Saturday morning, but then after that I'm now some how 80 over drawn? We really do need answers rather than apologies now. I get that it might not have shown on the account or whatever, but I saw my account on the ATMs I took from and my online banking account, only to hjave it all taken away and be put into over draft.
I'd continue but what's the point, think I'll be swtiching my account if you guys are going to fall apart during this transfer to Santander.
I'd continue but what's the point, think I'll be swtiching my account if you guys are going to fall apart during this transfer to Santander.
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omg u know I've just spent an hour puzzling over why my card was declined twice and why I cant withdraw any cash from a machine. Emails and notice should have been sent out to all customers to give warning regarding these issues. I just couldn't understand. I'd like my overdraft approved as a goodwill gesture thankyou!
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I am not a natwest customer, however my employer banks with natwest and I have not recieved my salary which was due Friday 22nd, I contacted my bank Barclays who were not helpful at all. What do I do? I have direct debits due tomorrow and no funds to pay them. I am furious.
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22nd June 2012
Update: 5.15pm
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When will the next update be?
We will continue to post regular updates.
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Its now 11:07 on the 24th - You can't even get this right??
Update: 5.15pm
------------------------------------------
When will the next update be?
We will continue to post regular updates.
------------------------------------------
Its now 11:07 on the 24th - You can't even get this right??
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My wage was in on night and just dossapperaed the next! The money I got wasn't on my online statement, it's like I hadn't been paid at all.
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What i want to know is why my money DID go in for 24hours and then disappeared ? That seems to be a separate problem in my eyes. What's the issue now? If this was a fraud issue you would credit my account with the missing money and THEN investigate. Not the other way around. Why is this any different?
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Clearly RBS does not know how to run a business, have they not heard of DR systems and fall back plans, companies of 10 people run better IT systems. if you are a customer vote with your feet, its the only lanaguage they understand.
I noticed there is no problem whatsoever with money going out of my account and the balance updating once it has been taken......just when money is paid in!!!
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I am a customer of LloydsTSB and find that this latest error has led to me receiving no payment from my workplace. I am a supply teacher and am worried that I will be charged for my account now going into the red. I am also in urgent need of cash. What do I do?
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Who in their right minds updates a computer system on a weekday? Any one in a right mind would plan it for a weekend and have back-up plans if anything goes wrong. God help us when Santander take over. Maybe this is a sign to leave RBS and move to a sensible bank. My mothers pension not in! Cannot get to the bank due to the Olympic torch coming through oldham today.
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when will wages be paid in to bank of scotland accounts ? you have had them since wednesday!!!!!
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I am unable to receive wages due therefore unable to do ANYTHING over the weekend thus faR, with no definate clue as to when I will b able to! This has been very disruptive to my life!! It really isn't good enough! Hollow apologies and a few extra hours for rbs employees isnt putting food on my table!
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I am a Bank of Scotland customer and I depend on my wages. I have no family to help me. Where are my wages??? The Bank of Scotland told me there is nothing they can do, it is not their problem. My employer wasn't willing to give any staff any money because as far as he was concerned, the wages were processed. The RBS don't want to know because I do not bank with them. Yet the call centre had the CHEEK to ask me if I would be interested in opening an account with them? IS THAT A JOKE??!!
It's left me with nothing and barely enough to eat. No-one wants to help those of us who choose not to bank with them and are waiting on wages. It's ridicolous.
Our suffering isn't important to them. They don't care. They are opening from 9am to 12pm on Sunday - are we supposed to be grateful??!!
I will never move to Natwest or RBS...and a lot of people I know are closing their accounts.
It's left me with nothing and barely enough to eat. No-one wants to help those of us who choose not to bank with them and are waiting on wages. It's ridicolous.
Our suffering isn't important to them. They don't care. They are opening from 9am to 12pm on Sunday - are we supposed to be grateful??!!
I will never move to Natwest or RBS...and a lot of people I know are closing their accounts.
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its human error not computers its humans who work them ,i am told as my money isnt officially due in till mon it wont be paid till then ,its been paid on same day every day for yrs .
my wages were paid in on 22nd and had been cancelled off/returned on 23rd? where are they???
I am going on holiday tomorrow....
I am going on holiday tomorrow....
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2nd time this has happened ,surely its nothing to do with computer its human error
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I think it's a joke and if I end up with bank charges because my direct debit don't get paid on time when my wages was paid in on time but I can't get to it me and my children hav had to beg and borrow its so bad
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No change should be implemented without a clear back out plan that can be enacted in less than an hour. How was this change approved?
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The move to using cheap labour in India at the cost of experienced UK staff is proving itself to be a big mistake. Whilst a couple of Indian billionaires are making huge profits the customers are suffering.
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It's 10:30pm on saturday night. I have no money, I was paid yesterday and my account was updated and money available, now the money is GONE.. I have been stuck at home without a single penny for food, travel, anything. I've worked non-stop for a month to enjoy my first weekend off in ages, and for what? Nothing. I joined RBS only last month to get away from an incompent bank, I see I've joined another one. Of course they don't care how many people they loose because of this because they're shipping us off to Santander.. Thank you RBS for "inconviencing" me this weekend, I'd rather say you've distressed me and caused detremental damage. Even when the money comes back, there is NOTHING you can do to fix what you've done.
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Could not get home to my daughter for her birthday!
Left stranded in middle of france!! They say call our call centre ye right the whole day calling only to get through after 9 hours of trying!! Sorry for the inconvience they have not got a clue!! They say no 1 will be out of pocket!! That's not good enough!! They don't have to explain to my sick daughter why I did not make it home for her birthday!! Absoloutley ridiculous!!
Left stranded in middle of france!! They say call our call centre ye right the whole day calling only to get through after 9 hours of trying!! Sorry for the inconvience they have not got a clue!! They say no 1 will be out of pocket!! That's not good enough!! They don't have to explain to my sick daughter why I did not make it home for her birthday!! Absoloutley ridiculous!!
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This is terrible! My wages went into my bank fine yesterday! I have my son this weekend and I took him shopping in Asda to pick his dinner and to ge some groceries I went to pay with my card to be told it had declined she tried again and the same, I had no money on me so had to walk away red faced, My boy is only 3 I had a day saver so went to my nearest branch yo try and get money as i had no food in the house and the que was away out the door, My boy was restless hungry and tired, i had to phone his mum to come get him which is another red face =/ Thsnks rbs for ruin my weekend with my boy god knows when I'll be allowed to get him again!
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Not good enough. I know I'm certainly not the first person but this has left me extremely annoyed as unable to get access to money to buy food shopping and petrol. I've now got virtually nothing to eat in the house.
I hope this does not become a regular occurrence and is resolved properly as otherwise I will leave RBS and open bank accounts elsewhere.
I hope this does not become a regular occurrence and is resolved properly as otherwise I will leave RBS and open bank accounts elsewhere.
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What about my d debit that going out Sunday was unable to buy shopping no child benifit or working tax credit payed in why did my account go from 180 to -96. When this getting sorted
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Why did my account go from 180 in credit to -96.33 in det I got diret debit going out Sunday plus my working tax credit and child benefit didn't go in
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I'm in the same boat!
I'll be asking for all the charges from last month to be refunded!
I'll be asking for all the charges from last month to be refunded!
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Checked my account late yesterday and balance showing as wages paid in. Just checked again 10 mins ago and my wages have "disappeared" leaving me overdrawn - not good enough :-(
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fuming. money went into my accounct then come back the day after so now im overdrawn and dont know where my moneys gone!!
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This technical issue is disgusting i am at the coast with my young child trying to enjoy a family break on 30 as that is all i have been left with. Once this is resolved and i have my money in my acount i am taking my custom elsewhere as this is the only holiday weve had in 3 years and probably the last for the next 3 years .its disgraceful
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My salary was finally paid in mid-morning yesterday ... and now it's gone again! Glad to see things are getting better, if Stephen Hester could pop round with some dosh I might be able to feed the kids tonight.
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Not happy, had my card declined at the supermarket checkout and had no other method of payment. Only used my card this morning with no problem. Checked online banking and my account def in credit. Tried to ring both my local branches and neither answering . Not happy very inconvient .
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Worst bank going can't use any bank machine except rbs and now my wages never went in and direct debits never got paid
Will be moving banks as soon as poss.
Will be moving banks as soon as poss.
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I had 97 in my bank this morning should have had another 20 go in this didn't show have been cash point I'm now 40 overdrawn can't get any money want to know where this has gone not happy can't get milk for my baby and can't get through to your call centre
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I completed a house sale yesterday. Ive been assured the money has been paid by the buyers, but isnt in my account...and my mortgage has not, therefore been "redeemed" although the buyers are now living in my house!
Im not reassured to think 230k is floating around somewhere. Luckily for me I didnt have an immediete ongoing purchase, but will need the money to show up by Monday so it can be passed on for my new exchange of contracts on the house im buying.
Im not reassured to think 230k is floating around somewhere. Luckily for me I didnt have an immediete ongoing purchase, but will need the money to show up by Monday so it can be passed on for my new exchange of contracts on the house im buying.
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This is completely unacceptable. I have been a loyal customer for 7 years and you have always been a reasonable, compassionate and understanding staff, but to mess around with money that's not yours whilst in an already struggling climate is despicable. Thanks to the bank, I don't have any money for food, fuel or bills. This is my first month at work and thanks to a bank that until this morning, I would have highly recommended, I am disgusted. I could possibly loose my job, my home, my son could go without food for at least 3 weeks! I have had more than enough of being messed around so fix it, and I mean now
sincerely, valued customer
sincerely, valued customer
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I plead with everyone. On Monday go and open a account with another bank. This is just not good enough.
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SICKENING SERVICE!!
PEOPLE BEING LEFT WITH NO MONEY TO EAT
I BET THEIR AIN'T ANY BANKERS OUT THERE GOING WITHOUT....
PEOPLE BEING LEFT WITH NO MONEY TO EAT
I BET THEIR AIN'T ANY BANKERS OUT THERE GOING WITHOUT....
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Not happy, had my card declined at the supermarket checkout and had no other method of payment. Only used my card this morning with no problem. Checked online banking and my account def in credit. Tried to ring both my local branches and neither answering . Not happy very inconvient .
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So natwest got all this money in there hands that mean there making interest on it??? For us charging them late payment fees yes we should let them now how it feels I left natwest because they are the worse bank in England and am still getting affected what happens next week when am due to be payed what's they going to say then (still got a back log) bet the bosses still receive there bonuses!
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Well i find it funny to be honest talk to your employer or call this number if you are not a customer with rbs or natwest. There should be more information for people who do not bank with the banks above on how we can access funds. It okay as some money can be given to rbs customer whilst everyone else is to sit around and wait till things sort out to get wages very good! Great news on a friday no wages no money for bills petrol or food and work on monday so we all have to either be very overdrawn or go with out thanks to rbs and natwest.
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That`s it now,this is the final nail in the coffin for me and this U.K.economy& Govt,Banks with no money in them,Clowns masquerading as Politicians,joke Laws with no order, I`m off to Bolivia or somewhere out there like Panama or whatever,I just can`t stand it any longer,the final push will be if England loose to Italy,plus the fact I ran out of petrol today as well,guess why ? yes, went to bank expecting pay to have gone in ,alas still overdrawn because of bill had been paid out ,so goodbye everybody and good luck to you all who are still staying here in the U.K.so Best regards and tally ho!
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My pay was in my account and available on Friday. Now it's gone. This is in no way acceptable.
waste of time with the branches as those branches that are normaly open on saturday are convenienlty closed.
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Absolutely appalled by this ! I only have a RBS debit card, there is money in m account but it says balance is nil !!!! What are you supposed to do when you have children and no petrol, and cannot access your own money !
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we are a low income family we are on a low income n are on benifits with i shud have recived this morning but when i went to check my online banking there was nothing herd bout all this on news went to my bank and they was closed naw my account is in arrears and cannot access my money at all witch has affected my family as they naw have to go with out food gas n electic etc thanks rbs....life savers..
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This is a joke in on benefits n rely on my money to feed my children I've rang the call centres only to be told go to ur local branch which incidently isn't open I want my money now this is a joke
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my wages showed in my rbs account yesterday but today they are not showing anyone else got this issue please
I have an aviva thing coming out on Monday,will that still get taken out?i'm wiv RBS
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rbs plzzzzzzzzz, apologise aint helping your costomers, nor is your updates, sort it out, how could such a masiv problem like this happin and continue for as long, i was told funds wld be put in my account by a telephone banking person, and it still aint their
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Nobody has actually reported what the problem or it's cause actually is...
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we bank with rbs today saturday we have been to both branches near us in cardiff one in town and one in albany rd and both of them were closed. arfe there any branches of rbs that are open so we can access aour money ?
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Totally unacceptable, I am a pregnant mother of 3 young children and I have been left with no money for an entire weekend. No money to put credit on my phone to even ring the call centre, bloody fantastic! Thank you very much rbs.
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This is the final straw for me with the inflexible Virgin One Account and RBS. Back to HSBC as soon as I can arrange it.
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If I'm an RBS customer; can I go into my local Natwest for cash as my local RBS hasn't bothered to open and I don't have enough petrol to drive the 35 miles to my next nearest RBS branch which is in the next county!
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My money was in there yesterday and this morning but by lunch time it had gone! My branch is not open and i am now 3700 overdrawn and no one to speak to! Disgusting.
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Has anyone actually had anything clear yet? Within the last our I have had ALL my bills go out...but oohing go in! I'm now going to be charged right?? I was told on the phone this morning by one person I would have my money by 8am and then by some one else I would have it by 12pm..what ever next! Now I'm very overdrawn...and still have no available funds!
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RBS, NATWEST BANK
Last update 20 hours ago? That is not "Helpful Banking"
It would probably be sensible to update the http://www.rbs.co.uk/
http://www.natwest.com/personal/mortgages.ashx
Websites immediately to inform customers of the current situation? The fact that there is no mention on the first page is frankly quite shocking - why are you relying on the media to inform YOUR customers of these issues? You could also easily email, text every customer rather than have them all worrying where their money has gone? I bet there is no one even looking at this over the weekend during this serious crisis.
I am invoicing 15 for every transaction that has been unfulfilled!
Last update 20 hours ago? That is not "Helpful Banking"
It would probably be sensible to update the http://www.rbs.co.uk/
http://www.natwest.com/personal/mortgages.ashx
Websites immediately to inform customers of the current situation? The fact that there is no mention on the first page is frankly quite shocking - why are you relying on the media to inform YOUR customers of these issues? You could also easily email, text every customer rather than have them all worrying where their money has gone? I bet there is no one even looking at this over the weekend during this serious crisis.
I am invoicing 15 for every transaction that has been unfulfilled!
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im with thinkbanking whos bank accounts are held by rbs how i am supposed to get my money when half the rbs staff dont know what thinkbanking is???? HELP.....
I just feel so sorry for the staff in the call centres. I spoke to a lady this morning who was clearly close to tears. It's difficult to remember, but it's not their fault. I did try not to shout at her but it was very hard, particularly after 35 minutes on hold withe the silly announcement saying "check the website" every few seconds. The frustration is now getting to everyone.
How a situation like this can arise is unbelievable. I've had to explain why my rent is late, and they were not at all sympathetic!
How a situation like this can arise is unbelievable. I've had to explain why my rent is late, and they were not at all sympathetic!
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I am due a benefit payment....its not here...So are RBS going to feed me till it gets sorted then?
Third day with no salary payment being made via RBS. Phoned RBS callcentre to be told they dont know when this will be sorted and a possibility it could go on till next week. Brilliant!!!! What are people supposed to do?????
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I have been waiting for a transfer of funds from overseas to reduce my overdraft and allow me to travel to see my brother who was taken into Intensive Care many miles away. I now simply don't have the funds. These things happen, but why is it all my withdrawals seem to come out straight away but the deposit does not?
Talk about lack of information!!
I don't want to go to a branch and stand in a queue with a lot of upset people.
All I need to know is:
Is the money still moving in and out?
Are my payments still being made?
Is my pay still going in?
Can I get money out of a cash machine?
I don't need to see what's happening (well for a couple of days) as long as it's happening!! 14 hous between updates doesn't help.
I don't want to go to a branch and stand in a queue with a lot of upset people.
All I need to know is:
Is the money still moving in and out?
Are my payments still being made?
Is my pay still going in?
Can I get money out of a cash machine?
I don't need to see what's happening (well for a couple of days) as long as it's happening!! 14 hous between updates doesn't help.
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I was due my child benefit and this has not been paid in......its a complete joke. No one is off any help in answering my questions. This is not the first RBS problem iv had recently....think a bank change is in order....
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If you are facing hardship or immediate financial difficulties as a result of this problem you should phone our call centres or visit a branch. Over 1000 of our branches will be open until 7pm tonight to help customers. In addition, our branches open on Saturday will extend working hours to 6pm, and these branches will also be open this Sunday from 9am to 12pm.
I have just spoken to a lady at rbs as my money is not there this morning and she reassures me that by 8am today things will be back to normal and money will be there....I just hope she is right because I have a few hundred pound to pay out today and my bills can not be missed, if not she says I can get emergency money from there branch in my town...fingers crossed its there by 8am
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still no wages . spent 27.65 on phone calls to the bank as i only have a mobile phone and not a house phone was on hold for 53 mins waiting to speak to someone . so am now left with no money and a big mobile phone bill . will they refund my call charges . SHAMBLES SHAMBLES
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Stop complaining! don't worry RBS after all belongs to us i am sure they will give us access to update our accounts ourselves and gives us a wee bonFus oops theres no F in bonus
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Unacceptable Ulster Bank. I had money coming in to our joint account yesterday which is intended to pay for a hire car to get us to my brothers wedding tomorrow where my daughter will be bridesmaid. The hire car was dropped off at my husbands place of work but due to the 'glitch' the hire car company took the car away leaving my husband stranded 15 miles from home with the last bus of the day gone. I have no way of getting my young family of four to the wedding. Living in the UK in North Norfolk with no Ulster Bank Branches, we dont have credit cards or family near by we can borrow money from. Total nightmare and this could not have happened at a worse weekend for us. We will be looking to move banks after this and I feel very upset and let down by Ulster Bank.
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Your strategy of sacking UK IT workers and sending their jobs to India isn't looking so clever now is it?
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I Just hope that my money is in my account tomorrow,as my mother is in hospital and shes looking forward of me visiting her tomorrow and i relie on public transport ie train to get the hospital where she is,and also my father is expecting me to be staying with him over this weekend,to look after him as hes registered partly blind and cant be left on his own and needs things done for him ie make sure he takes his medication and he eats his food as his diabetic to so fingers cross my money im expecting into my bank account to be paid in there is no other means of finance i can use and the money im expecting is the only money i recieve this is utter ridiclous situation in this modern age for banks to have techincal hitches it seems to be that RBS and Natwest seems to have more problems than other banks which i cant understand ?just that NATWEST system is so old and outdated its about time they updated there green screen old outdated ATM machines for start and its time to move there banking system into the 21st century no wonder there systems crashed it cant handle the modern techology of the other banks systems
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This is obviously a major problem and the bank is doing everything possible to correct it. Please try to understand that.
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What about think banking customers? I am due to be paid into a think banking account. Via RBS how long is this going to take? Os the technical hitch now resolved and dealing with the backlog or are your computers broken. Or even worse do you know where the moneys gone! Perhaps lost all your data!
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To be fair they are doing everything they can to fix the issue asap. The staff in branches are doing there best. we are in the 21st century every company is driven by computers has your employer never been affected when the systems have gone down???
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I'm pretty sure the bank appreciate how unacceptable this is, people need to realise they are going to do everything they physically can to make sure there is not a mass exodus of customers - I'm looking forward to seeing what 'extremely apologetic Helpful Banking' strategies will be put in place after this debacle. This is a risk with a society so reliant on technology, if you don't like the risk, stash it under your mattress. It will be fixed and as they say, nobody will be out of pocket.
I'm quite sure there has been little sleep by anyone in RBS over the last few days. I want to congratulate them on reacting so quickly and opening branches late/over the weekend. Have you any idea the logistics involved to do that? Hats off to the 1000's of frontline staff who have had their weekends cancelled, don't envy you, I hope people treat you with respect and realise this is not your fault.
I'm quite sure there has been little sleep by anyone in RBS over the last few days. I want to congratulate them on reacting so quickly and opening branches late/over the weekend. Have you any idea the logistics involved to do that? Hats off to the 1000's of frontline staff who have had their weekends cancelled, don't envy you, I hope people treat you with respect and realise this is not your fault.
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Thankyou Anon for your comments - staff on the frontline have volunteered to come in extra over the weekend to help as many of our customers as possible - We appreciate everyones patience and understanding and thankfully most of the customers in the branch I work in have been great x
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I WOULD RATHER KEEP MY MONEY AT HOME BUT WHAT BOSS IT GOING TO WALK AROUND WITH 1000'S IN THEIR POCKET TO PAY EVERYONE CASH IN HAND? SO I DON'T HAVE MUCH CHOOSE OTHER THAT TO PUT IT IN A BANK. IM NOT SAYING THEY HAVE AN EASY JOB BUT OTHER BANKS MANAGE TO DO THE JOB! SO WHAT EVER TRICKS THEY TRY TO KEEP CUSTOMERS AFTER THIS ONE, I WONT BE ONE OF THEN....
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All this info is all well and good if you are a customer of one of the banks involved, but I am waiting on my wages from a company that uses RBS for its payroll and my money is going into a lloyds tsb bank, no one can give me any answers as to when I can expect payment, how do I chase this up, because I can tell my bank I have got money coming in but my payslip hasn't arrived so I have no proof as to how much is expected in my account
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My direct debit payments did not go through either, I called my mortgage company to make sure they had received my direct debit and they said they hadn't. I've had to pay 800 odd on my credit card which included a card fee of 17!! Also when I checked my credit card statement online, they have charged me 12 for missing my minimum payment. Not good. I'm considering going back to Barclays!
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I didn't get paid so my mortgage & loan payments did not go through. Switching banks seems very likely.
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my wages were coming from an RBS account and I cannot get access to them as a result.....What can I do?
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Apart from out of pocket the stress and emotional distress when I work hard and pay isn't processed and paid again by my employers bank... hope they vote with their feet and bank elsewhere...
Compensation for a lost weekend for a special birthday, no food or petrol and borrowing for a car repair. RBS sufferers should automatically be credited and compensated, GET REAL.
Compensation for a lost weekend for a special birthday, no food or petrol and borrowing for a car repair. RBS sufferers should automatically be credited and compensated, GET REAL.
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As an employer we were already thinking of changing bank from RBS as we do not want to have our account moved to Santander and they have started to return cheques not made out to the exact account name. Our staff didn't get their pay today, we had to give out cash to see some over the weekend and will be moving bank.
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my employers are with rbs bank, i am with barclays who pays all my charges for missed direct debits
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Has this anything to do with being taken over by Santander ?
You don't make this widely known I notice - I am furious about 1) not being notified 2) having to log in twice each time 3) all this trouble at the moment for customers of RBS.
You don't make this widely known I notice - I am furious about 1) not being notified 2) having to log in twice each time 3) all this trouble at the moment for customers of RBS.
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A PR disaster for RBS. Not seen anyone actually speak to the customers about this issue. Faceless statements to Sky News is unacceptable...my current account will be moved to a more professional bank as soon as possible
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Doors will also be kept open until 7pm tonight,Your having a laugh My branch in Kirkcudbright could not wait to close their doors at 17.00hrs.
Even during opening hours my wife was told its not RBS fault.
IT`S A JOKE
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not happy due to go away 2morrow and now carnt go as money is not in so i am going to lose all the money that i have spent for this weekend
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want my wages now
Absolutely ridiculous i was promised a call back yesterday, still waiting, have no cash food, hardly any gas and electricity. Several bounced dd and to top it off it both of my childrens birthdays this weekend !! I think i might take them to my local branch so someone there can explain to them why they can't do all the things we'd planned !!! Absolutely Useless
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I AGREE IT'S NOT GOOD ENOUGH - I'M NOT A NATWEST CUSTOMER BUT MY SOLICITOR IS SO I HAVEN'T BEEN ABLE COMPLETE ON A HOUSE PURCHASE TODAY. WHERE DO WE STAND WITH COMPENSATION WHEN THOSE AFFECTED AND OUT OF POCKET ARE NOT NATWEST CUSTOMERS?????
THE NATWEST DIRECTORS RESPONSIBLE FOR THIS FIASCO ARE A DISGRACE AND NEED TO BE CALLED TO ACCOUNT. WHERE ARE YOUR BACK-UP SYSTEMS????
THE NATWEST DIRECTORS RESPONSIBLE FOR THIS FIASCO ARE A DISGRACE AND NEED TO BE CALLED TO ACCOUNT. WHERE ARE YOUR BACK-UP SYSTEMS????
What about all our staff who have accounts with other banks. I have had calls all day about them receiving bank charges.
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Natwest has released funds for house purchase to my solicitor today. I assume Natwest banks with RBS group. My solicitor banks with RBS. Completion is due to take place on Monday morning. Is this likely to be resolved by then or do I need to rearrange my entire house move around this now three day old technical fault?
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Just visited the branch in Cardonald only to be told that they didn't realise that the problem was affecting customers of other banks. Cannot believe it. Wages due in today didn't arrive but as long as their own customers are being reimbursed that's okay.
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Daughter is now down to her last nappy as i was expecting money today. This situation should have been sorted almost instantly. Surely this isnt helping the economy with nobody being able to spend their own money. Discusting.
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this message does not appear on the RBS website www.rbs.co.uk, nor on the www.rbsdigital.com.
Hopw do you expect your customers to trust you with their finances if you cannot update them, when there are problems?
I called the direct banking,my call was terminated when I asked to raise a complaint when my questions were unanswered, I had to go through the whole process again- which took in total 45 minutes and I am no further forward.
I am not on twitter or facebook, but I am a customer of RBS - so what attempt did RBS make to contact their customers?
Hopw do you expect your customers to trust you with their finances if you cannot update them, when there are problems?
I called the direct banking,my call was terminated when I asked to raise a complaint when my questions were unanswered, I had to go through the whole process again- which took in total 45 minutes and I am no further forward.
I am not on twitter or facebook, but I am a customer of RBS - so what attempt did RBS make to contact their customers?
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Can we still pay on card with the money we have! I need petrol!
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its not really good when i owe provident money cant pay them so i have got any extra charge for not paying.i thought no one would b out of pocket
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What an absolute joke the RBS group has become. No money has been paid into my account they are not answering telephone calls and I have no branch local to me. So basically I have no way of getting this problem resolved. As soon as I am able I am switching to another bank immediately.
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They keep saying no one will be out of pocket but the people that don't bank with them but haven't been paid due to the fiasco will be, how will they claim money back? I'm say here checking our balance to see of we will be able to do any of our plans this weekend, or buy food or put diesel in my car for Monday.
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I have a payment to make today and as I can't make it I will be charged a late fee, will RBS refund me for this as my ability to not make this payment is through no fault of my own?
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So, will customers who've money you're failing to pass out going to be able to charge you exorbitant rates for your failure to fulfill your responsibilities. About 30 a day should do it, along with a 25 fee for each attempted withdrawal that fails? Seems Fair Enough.
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what happens if your are a thinkbanking customer
We are out if pocket as an RBS mortgage offer is delayed thus delaying a property sale.
Is this ome thing RBS will provide redress for?
Is this ome thing RBS will provide redress for?
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this is a disgrace, my little girl turns 2 tomorrow i had so much to do, pick up and pay for today but now tomorrow will be ruined..you cant get that back. its such a special day for us and her she has special needs, doesnt talk and is so beautiful i wanted the day to be amazing for her. but chain reaction of no money and not being able to do things today will result in tomorrow being ruined too. so upset. completely let down. :(
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Is this the price we the taxpayers and common banking customers need to pay for the powers that be in RBS who decide to layoff UK staff and move work to India and outsource more work to 3rd parties who are not impacted by this kind of technical incompetence. All these layoffs and outsourcing to cut costs so that they can pay themselves a bonus. Its about time Mr Hester who everyone says is doing a good job looks into this debacle himself and fixes this.
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You have until 16:00 today to sort this problem out or start paying each customer 50 per hour penalty charge.
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I am not with RBS but my wages are paid through them. Bills to pay. Will RBS be paying my interest payment of 67.96 because I cannot make a payment today?
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Ensuring customers won't be permanently out of pocket doesn't help when bills need paying and children need feeding today. Things weren't helped when the Natwest telephonist told me to take proof that money is expected into my account to the bank and the manager will let me have some emergency money - I have 5 in my account which isn't enough to pay for me to get to my nearest branch and secondly my local cashpoint will only let me draw out 10 and I don't have an overdraft facility.
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We are not an rbs customer but our wages are paid from an rbs account. We have no money my partner is self employed and could not get petrol for work today. Are rbs going to cover his loss of earnings for today!!!!
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Is the RBS going to pay compensation for the consequences of customers not being able to access funds ?
Will they being suspending all punitive charges on all accounts ?
Will they being suspending all punitive charges on all accounts ?
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Currently stuck in gran caneria with no money as wages were suppose to be paid today, called natwest customer service who said " sorry nothing we can do " .. Help !!
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Had enough! Will be closing my account and going elsewhere. This is the final straw
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Does that mean I cannot access my wages that are to be paid in tomorrow?
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2 kids no money how do i feed them ? i was expecting my wage today just wait shall i ? hope your understanding when i dont have trhe funds ready for you either morgage ect !!!!!
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This is completely ridiculous. I understand that there were technical issues, but reassuring me of this every hour with no other explanation does not make me feel at ease with the negative financial situation I have been left with due to a problem that was made apparent to Natwest and RBS on Wednesday. It is now Friday and there has been no warnings posted on the RBS homepage informing their customers of any problems which makes this whole matter even more of a joke. RBS here for you ... maybe you should rethink that slogan.
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Two things :
1. The head of RBS Group Technology should be fired immediately
2. Stop talking about "no one will be out of pocket" and start talking about COMPENSATION!
1. The head of RBS Group Technology should be fired immediately
2. Stop talking about "no one will be out of pocket" and start talking about COMPENSATION!
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what kind of 'update' is that..its the same thing ive been told all day so far. im so upset im crying, my daughter who is disabled turns 2 tomorrow really wanted to buy her lots of special things today but have missed out on important appointments due to lack of funds!! also have new sofa to pick up at 4pm..but cant with no way of paying :( terrible day and with no time of when i'll be able to access my own money. would rather keep all my future cash in a jar under my bed. Definitely leaving this bank after ruining what should have been such an exciting and great day.
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I bank with Lloyds but get paid through Natwest as my employer uses them. Fortunatley it is not urgent for me to get my money as i have very few outgoings. But for people who have direct debits set up for mortgaes and insurances who may now get charged as having a lack of funds in their account is unacceptable, even if you say 'We will ensure that no customers will be permanently out of pocket as a result of this.' It is still a very bad inconvinience
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I am a BoSH customer, my wages come via RBS from my company, I beleive that I am entitled to charge the same 35.00 that RBS charge for late payment, I will charge this everyday and I will make a facebbok page for this issue that other people can use to force the bank that WE OWN to treat us the same way they expect to be treated.
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It's a disgrace I'm not even with rbs I'm with bank of Scotland and my pay hasnet been paid into y bank because my employers bank eith rbs
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rbs should compensate all there customers its an insult we have to struggle to get money
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What about the people who are expecting wages but use a different bank, what are we supposed to do, we carnt access our money, most people are in the same situation have no money for petrol to get to work etc, do our companies need to do something so our noney goes in, and still no sign of when this will be sorted!
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sky news reporting this issue will not be resolved until monday at the earliest, how are you supposed to feed a family on fresh air until monday. totally unacceptable
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Anyone with Think Banking can share my disappointment as I can't use a cash machine, or go to Natwest to get some cash
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yeaah , i am , i am a single mum , i phoned think banking and they refunded me thirty pounds to tide me over, but i need sixty on monday to cover uniform fees, monday is the deadline too ,
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I am in the same boat you have my sympathy I have just 28 left ..and after that nothing ..I should have over 600 in the bank as monies were due in !With Thinkbank we cant even access the bank ..and i can't get through on the phone !
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I have nearly laughed off of my seat watching an advertisement for NatWest on the television telling us all how good they are ! You would have thought that someone in Head Office would have had the intelligence to drop these whilst exisitng customers cannot access their own money !
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I'm with Natwest - payday should be today (and main DDs) - have had a text alert telling me my acct will go overdrawn today, and to pay in money by 12 to avoid charges! haha!
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I am reading now that this was an update that staff had tried ti install and corrupted the system..... Was the system tested prior to going live?
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II have Just read that it wont be fixed for monday whats going on why cant you backdate the update you messed up!!
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Me and my partner both bank with Natwest, we were both expecting our salaries today, No Money in either account, I couldnt get to work as no petrol, no money for public travel, we had to walk to the branch to get money out, its not good enough, technical issues should be resolved quickly where customers are involved or should not happen atall. We now have a negative showing on our accounts, why cant the positive show?We hope that we will have a balance later this afternoon.
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I will charge an late fee of 35.00 pounds for every day my wages are not paid, if the banks have a right to do this with my money when it is not paid then I will excercise the same right, they do not care if my bank car was lost or if my wages came through in error....if i go overdrawn I GET CHARGED. I expect that the majority of BoSH customers receiving wages via a company held RBS account will take similar action.
I'm with Norwich & Peterborough and my wages come from(well would have) RBS. I am about to get 139.50p in bank charges for returned direct debits will RBS cover my costs? Plus more direct debits coming out Monday (if not fixed by then). Not my fault and out of my hands... I'm in IT and it never takes this long to resolve an issue.
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The Natwest site states there'll be no one out of pocket EVENTUALLY. That's fine but what about people like me who use the money paid into their RBS account who move it to Nationwide for my mortgage to be paid. Can they undo an entry on the credit blacklist?!!
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Three Days i have 40 staff who cant be Paid can rbs tell them they are sorry.
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This is not the first time i have not been able to get at my money i am seriously thinking of changing my bank as soon as i can.I gave my nephew a promise before he went to school so what will i tell him when he gets home.Looks like i will have a very poor weekend because of this technical problem.Sorry but its just not good enough!!!!!!!
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another day another dollar so they say but not in my account so have set up a new account and as sonn as i get whats owed to me i will no longer be using this as it has caused many problems with bills and rent etc so in all over the last year with being charged for using atms and now this i think its time for a move.
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Why oh Why are't they giving an update on WHEN it will be fixed. Sitting here will bills to pay and can't am furious.
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The RBS has now got to be one of the worst banks in the Uk, untrustworthy, unreliable, unprofessional. This is the bank with low morals, shameful.
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if the boot was on the other foot, the banks would be charging 35.00 for a missed payment! I think I'll ask for a non payment fee!! Bet I know what the answer will be.....
For goodness sake, get someone high up in your Technical Department to go on the news channels and explain exactly what is going on. Keeping the public informed with "honesty" is the best way to avoid a huge PR disaster.
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I don't get it. We had money in the bank on Wednesday so why are our payments bouncing? We don't need an updated balance, we just need access to the money we already had.
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can i still go an withdraw money from the bank even tho my online banking shows that money hasnt gone through yet ?
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Was 3 o'clock yesterday when money was shown so hopefully we will get it soon
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Obviously the banks top line IT personnel should be fired immediately because to allow "technical problems" to continue for 2 days is gross incompetence
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So when is this problem going to be sorted! Out of pocket before the weekend and I don't even bank with natwest! This hasn't ever happened to me with Barclays!!
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I'm not with you but wages come through you and are late. Will you be paying me a late payment fee? (I won't hold my breath) time my company changed to a different bank
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I fail to see how any part of this is "helpful banking". all the updates are the same, the problem continues and people are out of pocket. they will spend out more money compensating people for changes etc than they have trying to fix the so cal "IT" issue. 2 hours is to long, 2 days is just a joke.
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This is not an update whatsoever, it's just the same message that we are getting every half hour or so. We want details! We want our money!
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Can you reassure your customers that you will cover all and any charges incurred due to this issue?
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I have missed bills and been stuck due not being able to pay for travel.Please give an indication when this will be resolved. It shouldn't take this long to rectify such a fundamental issue.
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Just don't keep giving the same answer - people are just after a time frame of when this problem will be sorted: hours or days? with the weekend looming will this be sorted before Monday?
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This is ridiculous. Sort it out! The bank shouldn't even let a "technical issue" last this long. What an absolute joke this is. When is this pathetic "technical issue" going to be resolved?! This should never have to happen. I am fuming. Worst bank ever.
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Will you be charging interest on overdrafts during this time? I was due to be paid last night but am still in my overdraft thanks to this problem.
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Well they aren't ready to answer questions because I just rang now and received an automated message telling me to call later this afternoon. Ridiculous.
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That's no more of an update than the @Natwest_help Twitter hollow apologies on offer. Sort it out.
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really not happy. i hope the company will be providing compensation to your customers especially those who have missed payments etc because of the companys error.
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This isn't an update on what was said previously. I don't want someone to answer my questions I want my money!
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NOT GOOD ENOUGH, WHAT ABOUT PEOPLKE LIKE ME WHO ARE BARCLAYS CUSTOMERS BUT PAID FROM WORK VIA BANKLINE WHERE IS OUR MONEY
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Shouting over the internet by typing in capitals does nothing to show any professionalism over the matter. We're all as unhappy as you.
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As the ripple effect grows ever larger during this fiasco, it understandable that some people who are experiencing varying difficulties would demonstrate their dissatisfaction via 'internet shouting'. I may not be one of those same people, but do recognise that in their case they may feel sufficiently angry to warrant that reaction.
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