Update on technical issues: significant progress
27th June 2012
As confirmed yesterday, the major backlog of account balance updates cleared on Monday for RBS and NatWest customers. This means that account balances have registered as normal for the vast majority of RBS and NatWest customers over the last two days. We can also confirm that the small amount of outstanding unprocessed transactions continues to reduce, and significant further progress is expected today. /pp>>/>
As previously cautioned, however, progress towards a completely normal service is likely to be affected by the significant stress on the system over recent days.
The Group has already announced that the significant problems facing Ulster Bank are likely to continue for the remainder of this week, however the solution applied in NatWest and RBS has been successfully applied to Ulster Bank overnight, increasing our confidence that we will restore a full service by Monday.
We apologise once again for the unacceptable service customers have experienced and thank them for their patience. Our NatWest, RBS and Ulster Bank branches remain open for extended hours all week and our call centres have double the number of staff. All customers experiencing problems are asked to contact us on the following numbers:
RBS and NatWest
- 0161 931 9959
- 0800 656 9639 /i>>/>
- 0845 777 7766
- NatWest +44 (0) 8705 88444
- RBS +44 (0) 13154 98888
- Republic of Ireland 1800 205100
- Northern Ireland 0800 231232
RBS will provide regular updates throughout the week as the Group works through these issues and develops its plans for customer redress.