Update on technical issue: 1200 main branches opening late 25th to 29th June
25th June
We’re making progress in putting things right and will keep 1,200 branches open until 7pm 25th June and from 8am-6pm for the rest of the week.
We have arranged for our customers to be advanced cash in our branches when they were missing payments and had no available funds.
All ATMs and point of sale transactions are still available.
All our current account customers who have an RBS, NatWest or Mint credit card in good order can now also:
- withdraw up to an additional £100 over their limit, with over-limit fees or charges automatically waived or refunded
- withdraw cash on their card with cash advance fee as well as one months worth of interest waived or refunded
Branches opening late
- RBS branches open extended hours on Monday 25 June
- NatWest branches open extended hours on Monday 25 June
- Ulster Bank branches open extended hours on Monday 25 June
Further information
For further information and contact numbers please visit our customer websites:
- natwest.com
- rbs.co.uk
- ulsterbank.com
Find your nearest branch or ATM
- NatWest branch and ATM locator
- RBS branch and ATM locator
- Ulster Bank branch locator
Previous news messages and comments on this topic
- Response to technical problem (21st June 2012)
- Update on technical problems (22nd June 2012)
- Important information for our customers (23rd June 2012)
- Message to Customers from Stephen Hester RBS Group Chief Executive (23rd June 2012)
- Update on technical issues, Susan Allen, Director of Customer Services, RBS Group (24th June 2012)
What do you think about this?
Success – Your comment is now with the moderator. We aim to moderate comments within 1 working day. Our posting guidelines provide more details.
94 comments
Hi had deposits (cash over counter) made to my bank on the 22nd June. I am with Natwest and still this deposit isn't showing! I have spoken to Natwest yesterday 29th who have advised any deposits that went in to some people's accounts on the 22nd, 23rd, 25th and 26th will still not be showing and they have no idea when this will be resolved! Not good when I need that money to live!!!
0 Replies » Reply
RBS process credit and debit cards for Streamline. We are a small shop and use Streamline/RBS. We have had no payment for 3 days now. Still no payment for sales on the 20th,25th, 26th. Where is our money?? We do not bank with RBS. Currently owed over 5000 by RBS and unable to pay shop bills. Have to pay the rates and rent on Monday. DISASTER.
0 Replies » Reply
Bank with cumberland bs and so far not been paid or had child benefit in. Even though its not cumberlands fault they are offering all customers affected with an immediate credit payment to their account on production of a payslip or note from employer. Rbs customers should vote with their feet and as it says in the ad "come to the cumberland" or your nearest local building society. Thanks veruch rbs for causing all these problems.
0 Replies » Reply
COMMUNICATION IS KEY!
Why has this page not been update by RBS since Monday? We are all still waiting on our wages - updating this page would save hundreds of extra people from calling/visiting branches... hence freeing up staff for the people who aren't on line.
Why has this page not been update by RBS since Monday? We are all still waiting on our wages - updating this page would save hundreds of extra people from calling/visiting branches... hence freeing up staff for the people who aren't on line.
0 Replies » Reply
I use the think banking service,which as its been mentioned, do not have branches that I could pop along to for help or advice and when I tried calling think banking direct earlier this evening, I was on hold for 25 minutes and when I finally got to talk to an 'advisor' ( that's a joke in itself!!!) I was told there was nothing she could tell me as they had no information themselves!!!!! This is unacceptable RBS!! We have a right to know where our money is and when we can expect to see it surely?! You have certainly lost a customer in me. I understand issues happen..it's the total lack of information and understanding from your representatives that I won't tolerate!
0 Replies » Reply
The bank is quoting 99% of accounts/customers now have had their accounts updated. This is not the case - many are still waiting for details to be updated. Staff are unable to give any particular time when things will be rectified! I am one of many still waiting for my wages from last week to go into my account.
0 Replies » Reply
I bank with thinkbanking which is part of royal bank of Scotland I have not been able to get any money out of my account nor do any shopping as I am housebound I am totally disgusted with this I am promised every day that the money will be in my account. I bet we get no compensation for the inconvenience if my money is not in my bank tomorrow 27/06/2012 I will have food at all in the house then what am I suppose to do the nearest branch of RBS is 10 miles away and I have no transport so I need some answers NOW . I can not pay my rent either and I have my landlord on my back he doesn't care about what the bank is doing he just wants hos money and he wants it yesterday what is the bank going to do about that
0 Replies » Reply
im with the thinkbanking part of rbs..i will be looking for another bank on monday, had no credits in since fri and no direct debits paid. hope its sorted by thursaday meant to be going on hols may need to cancel. dont need the stress got cancer and dont need any thing else to worry about.
0 Replies » Reply
My employer pays me using rbs. I am a customer at a different bank. I'm due to be paid tonight. Will my wages go through?
0 Replies » Reply
These things can happen, but we need to know when this will be fixed? Very poor information from RBS.
2 Replies » Reply
Hi Angela,
We have now fixed the initial technical problem and our priority is to work through the backlog. We recognise that customers are still impacted and we apologise for this continued inconvenience.
We have now fixed the initial technical problem and our priority is to work through the backlog. We recognise that customers are still impacted and we apologise for this continued inconvenience.
1 Reply » Reply
Could you please explain what you mean by backlog? Is someone manually updating accounts one by one? The techinical issue was apparently fixed last Saturday but my wages are still not showing. Surely if a team is manually updating accounts and there are no further glitches, then you should be able to give us an estimated resolution date based on the current rate of progress.
What happens if this situation stretches beyond this week?
What happens if this situation stretches beyond this week?
0 Replies » Reply
As a Think Banking customer which as someone else has said there is no branch to go to and all 4 lines have been engaged since 8am this morning. I was promised that my wages would show at 7.30am this morning and still nothing. If it wasn't for friends lending me money I wouldn't even be at work today because I couldn't have made it here with no fuel. I now have 4.40 to my name and its totally unnaceptable that I've been lied to and misleaded and I can't get any answers or money. My pay should have been in Saturday. I want compensation for this as someone has my hard earnt money and its not me!!
0 Replies » Reply
What happens with us armed forces overseas?? We can't just walk into a local branch and get money or knock on my families door ask to loan some money. I am in Germany with 3 small children and am down to my last few euros. My tax credits are due in tuesday and our wages on friday...will we be getting them? What do we do and what help will we receive??
I'm with Think Banking, and despite assurances that my benefits would be paid in today I find that no payment has been received. I'm worried now as I'm low on food and I have some direct debits coming out soon. Please sort this out soon.
0 Replies » Reply
A number of over-the-counter deposits made on Friday have at last reached my Account. Unfortunately I now have 3 'anonymous' BACS deposits, one for nearly 500, all with the same unhelpful transaction description "RBS TRANS 220612" - probably some programmer trying to be helpful, but it means I don't know which of my 200+ Customers have paid their bill? Also I have a 200+ D/D with the same description, that I do not recognise.
3 Replies » Reply
i think RBS trans2200612 is the general ref for credits into the account until specific references can be added
1 Reply » Reply
You may see transactions placed on your account today (26 June 2012) that display a description of "RBS TRANS 220612". We're working on a solution right now that will allow us to supply you with the additional transaction description, if you don't recognise the transaction.
0 Replies » Reply
You may see transactions placed on your account today (26 June 2012) that display a description of "RBS TRANS 220612". We're working on a solution right now that will allow us to supply you with the additional transaction description, if you don't recognise the transaction.
0 Replies » Reply
Been to get cash this morning, account still overdrawn!!! I wouldnt mind but my husbands wages were in the account on friday along with tax credits, only for them to vanish on Sunday!!! My daughter has a school trip coming up which needed a 60 deposit that I now dont have!
0 Replies » Reply
I am immensely disappointed with RBS as a result of this entire piece of technical incompetancy and I will be moving my business elsewhere as soon as possible. I will also be telling my family, friends and business clients to do the same.
0 Replies » Reply
I bank through Think Banking, which uses RBS as a back end account, and today is my pay day and funnily enough it hasnt happened yet. RBS are holding up the payment. Outrageous and there damn well better be compensation as I had to lend money to get to work today!
0 Replies » Reply
Why can't RBS tell us how long its going to take to clear the backlog of transactions? They must have some idea of how long its going to take by now. I'm still waiting for my salary to be paid in from last week.
0 Replies » Reply
Have just discovered that my state pension which appeared to be paid on 22 June has now disappeared from my account. What on earth is going on here? I have banked with RBS for 50 years and have never seen such a shambles. After losing thousands because of the share price drop this mess has totally destroyed my faith in RBS.
0 Replies » Reply
Husbands wages went in on Friday, then disappeared on Saturday...still not appeared in account today..I am due my salary on Wednesday and doubt that will be paid either....but direct debits have come off. Surely the priority should be putting credits into accounts, not processing the direct debits ! Even if my salary does go in, the MINUS balance will swallow it up. I have food left for tonight and then it is done - I have a Nationwide account that I havent used...think their offer of "making it your main account" will be accepted ! Spent ages waiting on call centre to answer, and they guy had no idea why the cancelled direct debits on my account had been re-instated and paid. He didnt know anything.....I shall be seeking compensation for a wasted telephone call. Fed up does not even describe how I feel right now.
0 Replies » Reply
i am currently in australia and cant access any ov my money i have tried ring the csn numerous times and they were no help, when will i be able to see my money in my account!! i have never in my life known anything like this, i cant go into a branch as i am in australia....PLEASE HELP!!
this is absolutely ridiculous do rbs really expect us to think that it is just a MINOR technical fault or has stephen hester done a bunk with all of our money
0 Replies » Reply
I am so annoyed with this fiasco I am not saying it is anyone's fault but come on we live in the 21st century with back up systems,I have a 3 month old daughter, rent to pay food and nappies and direct debits coming off and I am not the only one, RBS could be dealing with this situation a million times better and should be compensating each and every customer.
If a customer goes over drawn in their account RBS are not slow in charging you 6 a day for your over draft.
All of my family are with RBS, and i have been a customer 13 years with this bank and i just set up a trust-fund for my daughter, as soon as i receive my money I will leave this bank without any hesitation and are so my family.
It is a joke in this day and age something this destructive has happened and is taking so long to be put right!
Also what is going to happen with the huge amounts of interest that will be accumulating in cyber space or wherever the "lost money" is?
How are you going to compensate customers who dont have an overdraft or credit cards?
If a customer goes over drawn in their account RBS are not slow in charging you 6 a day for your over draft.
All of my family are with RBS, and i have been a customer 13 years with this bank and i just set up a trust-fund for my daughter, as soon as i receive my money I will leave this bank without any hesitation and are so my family.
It is a joke in this day and age something this destructive has happened and is taking so long to be put right!
Also what is going to happen with the huge amounts of interest that will be accumulating in cyber space or wherever the "lost money" is?
How are you going to compensate customers who dont have an overdraft or credit cards?
0 Replies » Reply
I am expecting my wages from my employer who banks with RBS! As far as I am concerned, I will seek legal advice and take necessary legal action if I am not paid on time and am unable to pay my bills when due as a result of this, seeking compensation for the inconvenience. RBS have had a week to sort this out. From postings I have seen from disgruntled customers, I say...vote with your feet...bank elsewhere. This bank was bailed out by the taxpayer yet still continues to pay out huge bonuses to its staff! Absolutely shocking. They should be working 24/7 to fix this problem but have merely extended their opening hours! Not good enough! They are unfit to look after people's money!
1 Reply » Reply
You are right about working 24/7 - opening a branch until 6pm has no effect. I have been without my wages since Saturday morning. I have been to my branch 3 times and was given different information each time. These people have lost my money - money that I work hard for. I don't actually know what to do now.
0 Replies » Reply
It would appear that your One Account product is also impacted - why no information? Why no update? Why no email?
WHY NO APOLOGY? Get a grip or I am moving banks this weekend.
WHY NO APOLOGY? Get a grip or I am moving banks this weekend.
0 Replies » Reply
We are slowly sleepwalking into a cashless society through a combination of personal laziness on our part and corporate greed on the part of service providers and banks. Let this be a warning of things to come.Start using cash again or all the wealth in the world means nothing when a computer says your not getting it. Up to you.
0 Replies » Reply
There's not yet any sign of my wages in my account - I don't know if this results from my employer or from my RBS account. What do I do about paying my credit card bill to avoid interest charges?
My payments by standing order seem to be going out in the usual way but I don't know about direct debits.
My payments by standing order seem to be going out in the usual way but I don't know about direct debits.
0 Replies » Reply
I was due a payment on saturday and that was my child benefit for my kids. When I checked the bank and it wasn't in I was fuming after I seen the news. I had no nappies or food for my kids as that money was to get them. I've had to borrow of family to get me by and now I'm overdrawn on my account because of this. I think that everyone affected by this problem should be compensated. Its ridiculous
0 Replies » Reply
I have recieved no housing benefit or tax credits today. I have no money to put food on the table. no money to put petrol in the car so I can get to a branch. What am I supposed to do? I have a hospital appointment tomorrow and can't go as I have no money to get petrol to get there. I think the worst thing about this is the lack of informaiton for the customers as to what RBS can do to help them until everything id sorted. It's a disgrace
Will I ever get my wages and why is all bad press saying natwest not rbs too!
0 Replies » Reply
Can you please give more information about what will happen to standing orders and direct debits. I checked my account online tonight and no standing orders are listed any more and none look to have gone out. No direct debits look to have gone out either. Will these be paid when the problem is fixed? Or will I have to wait for irate demands for money and then pay by other means?
1 Reply » Reply
There has been an impact to payments, and some payments due to be processed over the past few days may have been delayed. This will impact bill payments due to third parties, for example your credit card or electricity bill. We are working to ensure these payments are processed as priority and will ensure any fees or charges incurred by customers will be fully refunded.
0 Replies » Reply
I don't believe a word RBS say anymore. It's all nonsense. I am a Bank of Scotland customer - my wages are paid through RBS. They were due to me on Friday. I survived through the weekend but today was the final straw. I had to borrow 5.00 from a neighbour and go to the reduced section of a supermarket to feed my kids. Bank of Scotland won't help me...they say it is not their problem and there is nothing they can do. So much for them being told to act sympathetically and help people. RBS won't help me either. We get punished for their mess???!!! What are you feeding your kids tonight Mr Hester?? I bet he isn't worrying himself sick wondering what his family will eat tomorrow. I bet he made sure he got paid!! Shame on RBS!!!!!
0 Replies » Reply
"We recognise this issue has impacted more than just our own customers for which we apologise. In the first instance we recommend you contact your bank, lender or any other company to let them know what's happened. They will be able to advise how they can help." - they can't help as they are waiting for you to process my wages, the company that pays my wages did everything as normal last Tuesday and can't give me anymore information. Now what? I appreciate that there is a backlog to be processed but my bank are not making any special overdraft arrangements to make funds available as this is not their error. It would be helpful if you could announce a definite date as to when the backlog will be cleared.
0 Replies » Reply
Please explain why there was no viable back-up. I thought that was a pre-requisite to your being authorized to provide banking services.
0 Replies » Reply
I think R.B.S are a really good bank (until the takeover from Santander) and unfortunately everybody makes mistakes. I have spoken to my branch Altrincham Cheshire and they have been more than helpful and I feel quite reassured that there will be no repercussions. Thank you Jackie for all your help.
0 Replies » Reply
What a joke, im glad i moved my main account away from RBS and will be making sure i do the same for my other accounts as soon as all this has been fixed
0 Replies » Reply
i have been awaiting working tax and child benefit payments that should have been available from saturday,it is now monday evening and several phone calls to my branch later i am still being told to check my account in the morning.
i understand there was a fault, and plenty of people are without funds but the extra opening hours to resolve the problem are to no avail,i still dont feel reassured that the issues are being resolved and am down to my last 5,dont know what i'm going to do if the money isnt in tomorrow,which i am starting to doubt as i've been told for the last 3 days to check in the morning and it still isnt resolved,
not happy at all
i understand there was a fault, and plenty of people are without funds but the extra opening hours to resolve the problem are to no avail,i still dont feel reassured that the issues are being resolved and am down to my last 5,dont know what i'm going to do if the money isnt in tomorrow,which i am starting to doubt as i've been told for the last 3 days to check in the morning and it still isnt resolved,
not happy at all
0 Replies » Reply
I am a customer with Think Banking group, I have my regular payments due in tomorrow, Wednesday and Friday. Will these payments credit straight away
0 Replies » Reply
ALL BRANCHES SHOULD BE OPEN LATE UNTIL 7PM. This is NOT a technical problem, these banks are using our hard earned cash to bail themselves out, funny how it happened the day after they were downgraded!!!
Folk getting paid, money in account, then disappearing, come on!!! Stop treating us like idiots and stop STEALING our money.
Folk getting paid, money in account, then disappearing, come on!!! Stop treating us like idiots and stop STEALING our money.
0 Replies » Reply
I am a customer with Think Banking group, I have my regular payments due in tomorrow, Wednesday and Friday. Will these payments credit straight away
0 Replies » Reply
Why am i told different things all
the Time !
Checked my bank on Saturday there was
money in the account , 2 hours later I'm
overdrawn , have been told by staff the Bank
has taken the money ? What is going on ?
Will I stay with RBS ???
My weekend off , thanks to RBS it's been
no fun
Thankyou
the Time !
Checked my bank on Saturday there was
money in the account , 2 hours later I'm
overdrawn , have been told by staff the Bank
has taken the money ? What is going on ?
Will I stay with RBS ???
My weekend off , thanks to RBS it's been
no fun
Thankyou
0 Replies » Reply
u have left us with no money to pay are bills
i am very sad if i lived on the money paid in i would have nothing
i am very sad if i lived on the money paid in i would have nothing
0 Replies » Reply
Real problems for commercial customers with suppliers and straff they cannot pay and the reaction from the staff's bank is unhelpfully that they cannot help as the problem entirely stems from RBS. The problems are far from limited to RBS customers.
0 Replies » Reply
Extremely frustrated customer!. Monthly salary paid on Friday, my partner and I travelled to Liverpool, we ran out of cash on Saturday as I had to pay travel, hotel and food by cash, rbs branch closed there. Now my overdraft has been exhausted we have no cash available, loading household expenses this week onmy credit card is not acceptable. A loyal customer for years who will deliberate to change my bank in future. Ps my nearest rbs branch is 30 miles away and rely heavily on online services digital banking
0 Replies » Reply
hi jut wondering if this issue has been sorted. for the last two days i got promised id get my wages but still nothing in my account.am going away for few days and am really worried plus got bills due right now. am really angry and upset over this issue.
0 Replies » Reply
my partner has his wages paid in by his company to his bank account santander how do i claim compensation by the delay of your bank not being able to transfer it?
0 Replies » Reply
I am not an rbs customer but my employer is when can i expect my wages to show in my halifax account? i have been waiting since friday last week and am now talking with my co workers about a group court action against rbs
0 Replies » Reply
This is little help to people whose busines pay salaries from RBS accounts into other unrelated banks. How is someone who has an account at Clydesdale get access to money when the Royal Bank fails to pay it in? Who is going to pay for the litigation when disaffected employees decide to take action for breach of contract?
0 Replies » Reply
thats ok the branches opening late but what about if your account is affected but not with RBS (think banking) i have no access to branches and they wont give me a penny because you cant credit my account ?
u think this is an appalling situation and believe me when my money is availible to me im getting as far away from your group and any businesses that its involved with
5 days now with no money and only possibility of money in the future
disgusting
u think this is an appalling situation and believe me when my money is availible to me im getting as far away from your group and any businesses that its involved with
5 days now with no money and only possibility of money in the future
disgusting
my hubby wages gets payed from rbs to are account it was ment to go in last friday and we still waiting we have 3 kids to feed and we still had no money in today , thay telling us mite be tommorrow but i not holding my breath but NO ONE SEEMS TO BE TELLING US ANYTHING i have 1 nappie to last tonight then what ...........
0 Replies » Reply
what do you's want the staff to do? magic money out the sky and give you's it? everybodys in the same boat just deal with it!!!
0 Replies » Reply
Will RBS compensate me for loss of earnings?
I had a 300 job booked in for today and have had to give it up due to lack / no funds to purchase materials and buy fuel?
Also i had to miss Royal Ascot on saturday due to no funds, will my ticket be refunded?
I had a 300 job booked in for today and have had to give it up due to lack / no funds to purchase materials and buy fuel?
Also i had to miss Royal Ascot on saturday due to no funds, will my ticket be refunded?
0 Replies » Reply
Today was meant to be pay day for me... Guess not in the end! It is a disgrace that the issue has not yet been resolved. I don't feel staff are very supportive with the issues, very much the attitude "nothing we can do".
3 Replies » Reply
I also just noticed switch payments from today and the weekend aren't reflected in my funds available figure so that hasn't changed since last week. My DDs haven't come off that were due off last week. I have RBS accounts. Can someone from RBS please comment to let us know what's happening with regards to the switch payments and when these should start to be reflected in funds available figures if the glitch is supposed to be now fixed? Thanks.
1 Reply » Reply
There has been an impact to payments, and some payments due to be processed over the past few days may have been delayed. This will impact bill payments due to third parties, for example your credit card or electricity bill. We are working to ensure these payments are processed as priority and will ensure any fees or charges incurred by customers will be fully refunded.
0 Replies » Reply
@kyle, i found i got a similar response on the phone to customer support, basically we cant help you so what do you want us to do about it, go be patient, but the staff in my local branch seemed a lot more attuned to the fact that this is basically devastating to some people, people have more commitments than simply a direct dbt, personally i had promised a small loan to a friend overseas as they couldnt pay there rent in full this month, needless to say when i told my friend that my wage hadnt been payed.. atleast i managed to get some cash advanced from my wage and now i have a mess on using a 3rd party western union agent.. but atleast with the cash advance i get to help a friend in need.
0 Replies » Reply
I spent over an hour trying to get through to customer services on Saturday. No information to their customers on the website and still no indication of when this problem will be rectified. The questions on the website sound like they have been written by a solicitor and worded very carefully.
I was told everything would be working today now they say Wed morning. I wish I could treat my customers this way. And have a business left.
I was told everything would be working today now they say Wed morning. I wish I could treat my customers this way. And have a business left.
0 Replies » Reply
I am a customer with a One Account. I have seen nothing on the One Account web site to say that One Account customers are affected by this issue or where to go for further updates. Neither have I seen anything in the news. This is very disappointing. I am due to complete on a house purchase on Friday and my salary has not gone in to my One Account (due 22nd). I hope RBS know that its One Account customers have been affected... I hope my salary and my mortgage funds for Friday are on someone's "to do" list somewhere...
2 Replies » Reply
There has been an impact to payments. We are working to ensure these payments are processed as priority. For an urgent enquiry, please call us on : 0161 931 9959 or 08457 77 77 66 or 0800 656 9639. Overseas +44 (0) 131 549 8888"
0 Replies » Reply
I too have a One Account and my salary and several payments vanished over the weekend. I called them today and they were very unhelpful pointing out that there were lots of problems with RBS group systems...
0 Replies » Reply
do i have to contact rbs if my wages arent in or shall i just sit out and wait. My company has paid them. will it automatically go in?
Hi, are people noticing that their balances are not decreasing after they use their debit card? Have no idea what my true balance is now or how much is left in my account.
Went into my local branch after bein paid on Friday, then all my wages and what was already in my bank account vanish the next again day plus have an overdraft, to be told there wasn't much they could do for me except give me 20!!! When I asked when the problem would be resolved i was told that there is no given date for all this to be fixed.. I now have 20 to last me until this crisis is over. Best of it is as well is when I checked my balance after visiting the bank I noticed I had another 20 on this overdraft. Not pleased at all!!!!
0 Replies » Reply
I am disgusted at the way RBS has treated its customers I have spent over an hour on the phone trying to get through to customer services with no success . I have been unable to speak to anybody at my branch in Bury as nobody seems to be answering the phone, I then visited the branch on Saturday as it was supposed to be open until 3.00pm only to find a notice on the door saying they had to close . It is now Monday and I have had no joy in getting any information from my bank since Friday .
0 Replies » Reply
Nothing in my account yet, RBS webchat saying tomorrow, branch saying no fixed time or date and they can't say when it will be actually fixed. I am really worried now, I asked what is going to happen to my account as I have my payments to come off in a couple of dates, and did not received any answer. Will I be charged? will I receive compensation? how will I get to work? my nearest branch is miles away and i have no money!!! I am really thinking change bank and get all my money out.
4 Replies » Reply
Hi Marika, We will ensure that no customers will be left out of pocket as a result of these issues. We can confirm that any fees and charges incurred by customers will be fully refunded. This includes charges levied by a third party; for example, if you were late paying a non-RBS credit card or mortgage because your account wrongly showed there wasn't sufficient cash.
0 Replies » Reply
We will ensure that no customers will be left out of pocket as a result of these issues. We can confirm that any fees and charges incurred by customers will be fully refunded. This includes charges levied by a third party; for example, if you were late paying a non-RBS credit card or mortgage because your account wrongly showed there wasn't sufficient cash.
I thought you didn't have any money!!!!!! they said it will be sorted and will help people as much as they can. call them
0 Replies » Reply
Why aren't any branches in Liverpool open until 7 pm this week?
Have to say; I queued at RBS Northampton for them to open at 8am and they were FAB!! Let me have most of my wage (to transfer to another bank so my mortgage could go through) once I'd showed them my payslip. My account still is not showing a bulk of last weeks transactions and the balance is wrong but at least I can pay my dues til it's sorted.
0 Replies » Reply
I am not a member off this bank and never will be. I have spoken to customer services because my money is caught up in your bankinf fiasco. I was told to contact my own bank who said that they were no wiser than I was x x THAT DOES NOT HELP X I COULD NOW END UP IN COURT AND WITH NO WHERE TO SLEEP TONIGHT X X THANKS FOR THAT X
2 Replies » Reply
I don't think that RBS can help that. Computer problems happen and things go wrong. But a they banking group has said they are going to help in anyay they can, maybe if you try calling them and explain your situation calmly then they will be more inclined to seek a solution for you.