RBS statement on technical issue
26th June 2012
RBS and NatWest confirm that the update of customer account balances has cleared overnight, with the exception of a few specific sets of transactions.
We know this disruption was unacceptable and that many customers will still have questions and concerns. It is possible a small number of customers may experience delays as we return to a completely normal service. We will continue to extend our branch opening hours all week.
The full focus of our efforts will now be on delivering the same result for our Ulster Bank customers who continue to experience unacceptable delays to their accounts being updated. We are confident that this will help us restore a full service for the start of next week for Ulster Bank and remain grateful for our customers' patience. We will continue with extended opening hours for the remainder of this week and with the extensive customer support we have in place to mitigate the impact of this delay.
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287 comments
I didt know I am overdrwen by 11 today with Natwest but I wasn't yesterday fri the 31/8/12 can I pay it Monday at 9.30 and be ok without it affecting my history with them
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Hi Rosemary, I would advise you call the NatWest contact number to discuss your personal circumstance, on 08457 888 444. This number is available for you to talk to someone about your account 24 hours daily. Alternatively there is also an online chat facility that you can access via the NatWest customer contacts page: http://www.natwest.com/global/contact-us.ashx?channel=personal
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As a result of this, I have been left out of pocket due to having to make a late payment on a bill which incurred late fee's. How do I get reimbursed for this?
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Hi Fiona,
We are deeply sorry to hear that you are experiencing issues. Please contact your bank directly and they will be able to discuss your personal situation.
For more information on how we are putting this right and reimbursing our customers, please visit the appropriate help point for your bank:
- RBS: http://www.rbs.co.uk/personal/help-and-support.ashx
- NatWest: http://www.natwest.com/personal/help-and-support.ashx
- Ulster Bank NI: http://www.ulsterbank.co.uk/ni/personal/service-update/customer-update.ashx
- Ulster Bank RoI: http://www.ulsterbank.ie/roi/personal/service-update/customer-update.ashx
We are deeply sorry to hear that you are experiencing issues. Please contact your bank directly and they will be able to discuss your personal situation.
For more information on how we are putting this right and reimbursing our customers, please visit the appropriate help point for your bank:
- RBS: http://www.rbs.co.uk/personal/help-and-support.ashx
- NatWest: http://www.natwest.com/personal/help-and-support.ashx
- Ulster Bank NI: http://www.ulsterbank.co.uk/ni/personal/service-update/customer-update.ashx
- Ulster Bank RoI: http://www.ulsterbank.ie/roi/personal/service-update/customer-update.ashx
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it is 21 july and rbs have totally messed up. my wages were credited twice, had a phone call from thinkbanking who advised me that my work had not paid twice it was a duplicate transaction and i needed to pay 1010 to rbs. i made the mistake of not checking with work and paid rbs 1010. which made me short for the rest of month. then i picked up my wage slip and found that work had also taken the money back, so july wages are nil. told by thinkbanking rbs are investigating!! NO date provided as when i will recieve reply, since found out that it can take 8 weeks. I HAVE NO MONEY TO PAY MY BILLS. thank you rbs for being so considerate (NOT)!!
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i am still having problems with payments! money which should have been in my account yesterday is still not there!
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Hi Stephanie, Please contact us directly so we can discuss the difficulties on your account, Freephone: 0800 656 9639, Local rate : 0161 931 9959 or International +44 (0) 161 931 9959.
More information is available on RBS http://www.rbs.co.uk/personal/help-and-support.ashx or NatWest http://www.natwest.com/personal/help-and-support.ashx.
We are deeply sorry for the disruption experienced by our customers during the systems delays.
More information is available on RBS http://www.rbs.co.uk/personal/help-and-support.ashx or NatWest http://www.natwest.com/personal/help-and-support.ashx.
We are deeply sorry for the disruption experienced by our customers during the systems delays.
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As at July 9, RBS Online statement is STILL not available for last month i.e. period ending 30 June.
Yet, if I ask for list of recent transactions, I CAN see May, June and early July items.
So, there is obviously STILL a problem with the RBS statement software.
Yet, if I ask for list of recent transactions, I CAN see May, June and early July items.
So, there is obviously STILL a problem with the RBS statement software.
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I was previously employed by Lycatel, my wages was due to go through on last Friday, and was due to be pay into my cousin account with is a Nationwide account. However, I have received no payment so far. Lycatel use RBS to pay their employees.
Now I'm wondering when are we going to get pay? and why this delay when everything supposed to be fixed
Now I'm wondering when are we going to get pay? and why this delay when everything supposed to be fixed
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RBS just swallowed my N&P cash card at a Tesco store on Sunday night in Wales 1-7-2012
For no apparent reason !
Sunday without cash and the store is closed.
As A journalist by sheer coincidence writing a massive story about bank corruption this is very strange.
RBS I want my card back NOW
For no apparent reason !
Sunday without cash and the store is closed.
As A journalist by sheer coincidence writing a massive story about bank corruption this is very strange.
RBS I want my card back NOW
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my wages went in on Wednesday, it was in grey on my account and now has gone, nothing
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I put money in my rbs account nearly 900 pound but it's still not showing on balance what I have to do
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I cannot log in to digital banking, when i type in the web address the log in screen appears but that is as far as i can go.
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why are CASH deposits into natwest accounts showing on mini statements immediately after being paid in... and then dissappearing overnight! this was monday morning and still no sign of it! this is not a transfer of funds this is a CASH deposit!
a family member paid his CASH wages into his Natwest account on Monday morning, got a mini statement afterwards on which the cash deposit showed... then on Tuesday morning it had all mysteriously dissappeared and as of now, wednesday night, still no sign of it! Kind of makes it hard to believe that the problems are getting sorted when this wasnt even a transfer of funds!
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Yeah i bank with think banking and i still have'nt had my money go into my bank account . I have'nt been able to pay my phone bill and nor have i been able to put petrol in my car . I've had to borrow money from family so i could get to work . Now its been a week since this as happened and i can't get in touch with my bank because the numbers are always busy or engaged . I'm not a happy person and i've contacted the sun newspaper , i want compension for all of this and i want all my money which i pay a month to have the account , plus i will close the account as soon as i get my money in .
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my salary is still not showing from monday. I had a 900 pound S/o. Leave today and takeb me 800 pound into an unauthorised overdraft. When am I gonna have my account sorted?? Account will be closed as soon as I get my money bk.
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Why are Ulster Bank customers being treated differently to other customers? The difficulties we face are no less urgent than anyone else and hence being left 'last in line' is not acceptable. Once the I.T. difficulties have been resolved I plan to change banks taking a significant sum with me. This is not a light decision as I have been with Ulster Bank for almost 40 years.
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I run a business and none of my streamline payments have been credited to my bank account for over a week now, which means I have no money to pay my staff wages, my suppliers and HMRC the VAT they want from me! When will I get my money - or do more businesses have to go down the pan thanks to bank errors?
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My wife & I have a joint account with RBS, which as we all know has been sold off by the UK Govt., to the Spanish banking giant Santander (bear with me it's worth it). My wife also has a separate current account (for work reasons) which she opened years ago with Alliance & Leicester when they changed from being a building society to a bank (I expect you can guess where this is going now). When Alliance & Leicester were absorbed into Santander there was sheer bedlam with the change over and integration of general account administration with all manner of cock-up's due to the introduction of new computer systems. Coincidence? Who needs a bank run by a company from a failing foreign economy anyway, I'm off. Bye bye.
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I am due to be paid tomorrow and I have an RBS current account, after seeing all the problems that are still being caused will I actually get my money? I have several big direct debits and bills due out on my pay day!
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im a thinkbanking customer on jsa.my money supposed to be in account sat morning but all i recieve is txts saying it will on mon then tues,now they txt me a number to ring for emegency funds,i have tried for 2 days now and all i get is answer msg word for word of the txt msg!!!i have two kids to feed and my car insurance overdue,tried normal number i ring for thinkbanking on regular basis and its the same result as new helpline for emergency funds!!!feel as though they are not answering the phone on purpose now,im foaming now as i pay for the account and cant get through to speak to anyone!!once this is rsolved ill be closing account as they have lost my trust completly would like to know if employees of rbs and sister company are having same problem,i very much doubt it!!
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Should of had 2000 on Tuesday ha still whait wat a joke and the rent is do help no there won't sack the lot
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When are online services going to start working? We have been trying to set up digital banking and activate a credit/ debit card. We have called and keep getting pushed off to another person who is supposed to call us back, they never do. We have been trying for two weeks, we needed to get this done befor June 28 th when we have an automatic wire transfer to a bank here in the states. We were trying to save all the fees associated with the transfer, because of being on a limited income every dime counts.
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I am a customer of RBS India. I am having the same problem.
My salary is expected to be credited this Friday. Hope this will be fixed by then.
My salary is expected to be credited this Friday. Hope this will be fixed by then.
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I'm with think banking , and I am now overdue with my rent and all bills I have 5 children and I work full time , please tell me how much longer I have to wait , as I'm now owed wages child benefit and tax credits on Friday?
1 Reply » Reply
We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
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I bank with a building society and they use the RBS system. Ive been waiting for money since Friday. Ive got to pay all my bills some of which are very important eg gas and electric on a key meter and buy food for my child. tell me how i can feed my 2 year old child with no money?? I wasn't even aware my bank used the RBS system until i rung them to find out what had happened. They have since written on there website to inform other customers. This just isn't good enough.
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So after a long wait trying to get through to think banking I was told. Y the adviser that they are tracking it day by day and can not confirm if my wages will be paid in on Thursday as they are still waiting for RBS to sort itself out!!! Yet shortly after this call I read on the RBS help twitter account that think banking has nothing to do with their company !!! REALLY so my statement every month doesn't say RBS on the top of it ! And the staff at think banking must have been given the info On who's computers have issues !! Stop all the lies give every one the money that they are owed.
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hello if it say's on the system that the money has gone in could i get it out over a counter
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As a thinkbanking customer i am seriously worried about the state of Thinkbanking accounts since the RBS "glitch".
So far my wages have not been credited (due Friday 22nd) and 9 DD's have failed!!!
It would be nice if there was someone to speak to instead of an instant busy tone or a recorded message saying that there is a large volume of calls and cutting me off.
When i do finally get my money it will be going elsewhere.
So far my wages have not been credited (due Friday 22nd) and 9 DD's have failed!!!
It would be nice if there was someone to speak to instead of an instant busy tone or a recorded message saying that there is a large volume of calls and cutting me off.
When i do finally get my money it will be going elsewhere.
1 Reply » Reply
We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
0 Replies » Reply
We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
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i will tell my kids where having patience for tea for the foreseable future and they should be grateful for it.as 2 payments have been missed now and can't get through on phone line
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It has been a WEEK now, There is no point to THESE COMMENTS it appears no one from RBS is reading them responding or even cares about the they haven't fixed many accounts and telling the MEDIA its sorted when its not what's the point absolutely Useless as soon as my accounts are sorted i will be moving all my money.
I STRONGLY SUGGEST A PETITION OR SOMETHING FOR EVERYONE TO DO THE SAME THEY MIGHT GET THE IDEA THAT CUSTOMER ARE MIFFED AND START ANSWERING THERE PHONE.
I STRONGLY SUGGEST A PETITION OR SOMETHING FOR EVERYONE TO DO THE SAME THEY MIGHT GET THE IDEA THAT CUSTOMER ARE MIFFED AND START ANSWERING THERE PHONE.
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I am absolutely disgusted with the whole situation. I am with Think Banking. I cannot even get through to them on the phone! I get an automated message apologising then at the end of it "click" it hangs up!!!!! I thought customers were getting access to Emergency Funds - how can I get access to this if I can't even get to speak to anyone about it!!!!! I am a single parent with 3 children. I have had no money paid in and have had to borrow money from my sister to buy food for my children!!! My wages are due to be paid in this Friday along with tax credit payments on Friday and Monday. Who knows whether they will go in or not! How am I supposed to live and feed my kids!!!!
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We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
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I am with Thinkbanking and I was expecting my salary on 23rd, and family credit on the 26th. Neither has been paid into my account as of today, the 27th. My wife is also due to be paid on the 29th, I can't even be sure that will be paid in on time. I cannot continue like this!!
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Im using think banking and that is just disrespect to the customers that no news on when our accounts will be back to normal and all phone numbers provided by them are just useless( tried to contact them for a week now no luck). By one of rbs helplines i`ve been told that all expected payments will go thru as usual but who can tell me when my account will be credted with expected credits and updates? Or the only way to find out it is thru the court?
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Why should I apply for a thinkbanking account?
The thinkbanking account offers you a real alternative to high street banking.
Do you want...
to live life without an overdraft?
personalised help from a team of dedicated Money Managers?
complete peace of mind that we're managing your account and payments?
If you've answered 'yes' to any of these questions, a thinkbanking account could be exactly what you're looking for.
I HIGHLY DOUBT IT
The thinkbanking account offers you a real alternative to high street banking.
Do you want...
to live life without an overdraft?
personalised help from a team of dedicated Money Managers?
complete peace of mind that we're managing your account and payments?
If you've answered 'yes' to any of these questions, a thinkbanking account could be exactly what you're looking for.
I HIGHLY DOUBT IT
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I am with think banking should have over 500 in account and another 600 fri I am going away Monday and cannot get through to think banking really panicking now, can u help pls?
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I am with Think Banking ,i am disabled and have still not been credited .Their help line is always engaged ,and not free to my mobile company orange ,how long will it take to be credited?? i need elctric and gas and food as well as i am falling behind bills ,has RBS lost all think banking customers accounts????????? and what will we do ??
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lets go back to a cash only economy the banks would have to employ more poeple to work as clerks using manual ledgers. the government would be better off , fewer unemployed so less to pay out ,more taxes in the coffers but more importantly the customer would be in charge of who gets paid what and when. if a company provides poor service DONT PAY THEM , they would soon improve because they all want our money.
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Thinkbanking....they need to think about disaster recovery procedures. Absolutely nothing has been done and I have now been without money for a week! they gave me a number to call...constantly engaged as well as normal number. I pay for this managed account....I bet they don't delay taking that payment!!!!
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i'm an RBS customer I am due to be paid this week. Don't when my wages will be in my bank. I can't phone them because they are always engaged.
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Come on Mr Hester, please tell the truth on this.. Everyone knows how this was caused, why are you denying it was Hyderabad? Why blame your tech guys in Edinburgh?
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This is complete lies RBS have Not done anything i am a rbs customer and have been told they are still fixing the fault and due to the backlog cant tell me when my account credits will be placed in my account they have now closed all lines so i cant ring to find out any updates.My account has been frozen since friday last week all im getting is text messages saying sorry but this is appaling sorry dontgive me or my children food or heating .If i owed RBS money the would soon demand it like with in 24hours.
It has become a very bad time for uk customers now the banks can loss money hold our money we earn with out any punisment or compansation for there poor handling of affairs.With the olympics around the corner what must this country look like to rest of the world .
It has become a very bad time for uk customers now the banks can loss money hold our money we earn with out any punisment or compansation for there poor handling of affairs.With the olympics around the corner what must this country look like to rest of the world .
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Please tell me how I can close my account. This is a disgrace, the phone number given with your daily apologetic texts and empty promises is CONSTANTLY engaged.
I want to close my account TODAY!
I want to close my account TODAY!
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Why was the same effort not made for Ulster Bank customers? Make Ulster Bank a priority now. 'Help us restore a full service' is not good enough. It needs top priority now. Many people may not be leaving now but they are opening up other accounts in other banks first.
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I've got 2 RBS accounts: one with 19,000 and one with just over 66,000.
Both accounts have been accessible, both have full transactional functionality and I've been able to get through to the helplines in only slightly longer than average timetables.
Obviously the problems are not affecting everyone, but I feel for people who can't access their account for food and living expenses.
Both accounts have been accessible, both have full transactional functionality and I've been able to get through to the helplines in only slightly longer than average timetables.
Obviously the problems are not affecting everyone, but I feel for people who can't access their account for food and living expenses.
1 Reply » Reply
Can't say I'm surprised, do you really expect the bank to make you wait to access your money?. It's those that live hand to mouth that will wait the longest for the issues to be corrected.
You could rest assured tht if your balance was double what you have stated you would have got through the lines a darn site quicker.
You could rest assured tht if your balance was double what you have stated you would have got through the lines a darn site quicker.
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Why did Think Banking not contact those who are being paid today (in advance), in order for people to make alternative arrangements with their employer, i.e. details of an alternative account. I am not able to even visit a branch of RBS, because I have NO petrol!! Plus, RBS branch cannot do anything until I have spoken to someone from Think Banking! I have been calling them for hours and hours. This is ridiculous!!!
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Ok, but now I can't get onto www.rbs.co.uk so I still can't make the payments I need to!
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As a Natwest customer I have been inconvenienced by, and concerned about, your technical difficulties. Whatever happened to program and system testing to say nothing of change control, change management, and system recovery procedures? Apparently you have outsourced these mission critical functions but you should still maintain sufficient interest in, and knowledge of, them to prevent this type of debacle. Meanwhile I'm afraid I'll be investigating whether to move my accounts elsewhere.
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My account has been back to normal since Tuesday.
I had a small issue with a payment over the weekend but one quick call to customer care in Scotland and this was dealt with and my account credited.
RBS have been brilliant in sorting this out for me and I think the staff should be given a 'thank you' for working overtime and unsociable hours to resolve the problem.
Everyone make mistakes and RBS have admitted there error and promised to put everyone back to their equivalent position financially.
So, let's focus on resolving the issues in a constructive manner.
I had a small issue with a payment over the weekend but one quick call to customer care in Scotland and this was dealt with and my account credited.
RBS have been brilliant in sorting this out for me and I think the staff should be given a 'thank you' for working overtime and unsociable hours to resolve the problem.
Everyone make mistakes and RBS have admitted there error and promised to put everyone back to their equivalent position financially.
So, let's focus on resolving the issues in a constructive manner.
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having read the comments here it appears that RBS are still lying to customers and dont really care about their customers. it appears to me if you bank with think banking you are not getting anything done about your account but RBS and ulster bank are. i have a family to feed, a job to get to and bills to pay. come on rbs this needs sorted now not later. customer service is a joke
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All my transactions have shown up fine and i have been able to access money from atm throughout this 'crisis'. Salary due to go into account on Friday, hopefully there will be no issues with that.
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Hello im writing on behalf of a women i look after due to she has certain problems, she was relying on her DLA going in as that is the only money she has, well she has woke up this morning to find out her money has to gone in. She has no food and no electric, i would like for somthing to be done asap please as she has no money to her name.
many thanks
many thanks
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I am a Think Banking customer and the statement above is as per usual a load of lie's.
Money was credited to my account Friday & Tuesday but now Wednesday the 27th June it has taken six days for RBS to do nothing with my account. I continue to receive text messages from Think Banking stating that "we're very sorry" "difficult time for us all". I'm struggling to see how this could be a difficult time for the fat cats at RBS, will you only get a 7million pound bonus this year as opposed to you 8million?.
None the less I have called both the standard number and the new number that has been set up to take calls. The new number I have managed to get through to, having got through I was made to listen to a pre recorded message then hung up on.
Even though money is being held for bills, they are not getting paid and TV licensing are now on the third day of waiting for my payment. My car insurance if missed will void my policy and cost me who knows what extra on my next premium.
I am disgusted by the level of service I am receiving as a result of what il admit is a technical issue and we all suffer from them but 6 days of no service, little information and no chance of speaking to a human. when your on your last bit of baby milk and missing job interviews further deepening my problems and concerns. My confidence in the bank is at an all time low. Do they care that I have children to feed, have the money to do so, but can't? Or is everyone far too busy playing the stock market with our funds?.
- think banking customers don't be fooled: there are other accounts that provide the exact same service, direct debits and all.
I will be filing for any losses as a result of this and making the switch to another account.
Should of known RBS couldn't be trusted when the government had to bail them out.
Money was credited to my account Friday & Tuesday but now Wednesday the 27th June it has taken six days for RBS to do nothing with my account. I continue to receive text messages from Think Banking stating that "we're very sorry" "difficult time for us all". I'm struggling to see how this could be a difficult time for the fat cats at RBS, will you only get a 7million pound bonus this year as opposed to you 8million?.
None the less I have called both the standard number and the new number that has been set up to take calls. The new number I have managed to get through to, having got through I was made to listen to a pre recorded message then hung up on.
Even though money is being held for bills, they are not getting paid and TV licensing are now on the third day of waiting for my payment. My car insurance if missed will void my policy and cost me who knows what extra on my next premium.
I am disgusted by the level of service I am receiving as a result of what il admit is a technical issue and we all suffer from them but 6 days of no service, little information and no chance of speaking to a human. when your on your last bit of baby milk and missing job interviews further deepening my problems and concerns. My confidence in the bank is at an all time low. Do they care that I have children to feed, have the money to do so, but can't? Or is everyone far too busy playing the stock market with our funds?.
- think banking customers don't be fooled: there are other accounts that provide the exact same service, direct debits and all.
I will be filing for any losses as a result of this and making the switch to another account.
Should of known RBS couldn't be trusted when the government had to bail them out.
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i am a customer of think banking and would like to know when you are going to fix the problems with these accounts i was supposed to recieve money on saturday which i have still not received and also wages for my wife and myself were supposed to receive this morning have not arrived. while you are making it out to everyone that all is well people still have no money. i have also been trying to call your 0330 phone number since yesterday and am still being told that the line is busy so it would e nice of you to come clean and tell the truth about how long will it take for think banking customers to get money in there account or are we not as important as other customers
1 Reply » Reply
We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
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Over the last 3 days I now have on my Account 7 BACS credits, one for nearly 500, all with a generic description of RBS TRANS 220612, which fails to identify the Customer or the Invoice number.
As I have over 200 Customers who might have paid me last week, I cant be sure which ones these represent.
Furthermore I now have a Direct Debit for over 220 with the same description RBS TRANS 220612 even though it was raised on 25th June. I dont know who has raised the Direct Debit, nor what for Ive never had a D/D for this amount before.
I presume some programmer somewhere has simply decided to apply a generic description when theyve lost the original description.
As 4 new transactions appeared overnight (Wed am) I'm presuming that whatever you've done is still in place overwriting transaction descriptions.
Don't just 'fix it' - I need those descriptions recovered else I can't reconcile my Ledgers & satisfy my Auditors.
As I have over 200 Customers who might have paid me last week, I cant be sure which ones these represent.
Furthermore I now have a Direct Debit for over 220 with the same description RBS TRANS 220612 even though it was raised on 25th June. I dont know who has raised the Direct Debit, nor what for Ive never had a D/D for this amount before.
I presume some programmer somewhere has simply decided to apply a generic description when theyve lost the original description.
As 4 new transactions appeared overnight (Wed am) I'm presuming that whatever you've done is still in place overwriting transaction descriptions.
Don't just 'fix it' - I need those descriptions recovered else I can't reconcile my Ledgers & satisfy my Auditors.
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I am a Thinkbanking customer that sat on hold waiting to speak to someone from their call centre (which apparently had extra staff working) for over an hour last night!!!! Total call time was 1 hr 14 minutes. I was greeted by a less than helpful person that just kept reiterating that they expected that all funds and the issues to be cleared overnight meaning that this morning funds that were due in yesterday would be in today and my wages due in today would also be in my account. So, 7.45am got a text from them to say that nothing would be going in again today. Great. So I am about 2000 out of pocket and have no disposable cash to my name and have 2 kids and a house to look after with minimal amount of food in the cupboards and a car thats thirsty for fuel! This is an utter disgrance for the Britsh public to be subjected to this. Absolute shambles. Compensation should be paid to ALL that have been affected by this at a daily rate. I have been told that I will be able to claim back the near 15 cost of being on hold to them on my phone bill last night but to call back and find out how to claim when everything has settled!! So its cost me 15 to find out nothing and to be spoken to like trash!! THINKBANKING I HOPE YOU WILL NOT BE CHARGING YOUR CUSTOMERS THE MONTHLY FEE YOU CHARGE AS THIS ISNT CUSTOMER SERVICE ITS DISGRACEFUL.
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I had my card declined at the services petrol station last night and had to use my creditcard to buy petrol to get home. This means that my creditcard doesn't have enough on it to cover the interest payments due. Also, I only do online banking and this morning my current account has disappeared completely!! So I now have no idea what's left in there! It's payday on Friday and it doesn't bode well!!!
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I am a Think Banking customer and its been 3 days - 3 days for the love of god get your act together...I dont blame Mr.H but someone needs to be sacked
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well .... think banking have sent my daily texts ,credits for last sat and tuesday will not be paid sorry. blah blah blah.
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The technical issues are exactly the same for me and everyone I know who has had problems.
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What you fail to acknowledge us the Think Banking customers who are not recieving credits, no indication of timescales and when we phone are met with an engaged dual tone or a recorded message tellung us if we need funds phone this number whuch is the number we are phoning from! This is unacceptable! I have two dependenrs one of which is a special needs child who has an appointment today but how do you envisage we get there with not a penny for transport? How do you thibk we are giibg to feed our children? This isnt an inconvenience this has serioys repurcusions for ys. Get the finger out and start talking and get ut sorted!
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im with think banking witch is one of the rbs group they are still messaging saying we cant access our money this has now encured me late paymen fees i do hope your going to cover them as for rbs saying thay have sorted the problem think again you havent that or your just keeping the money your selves think banking needs to be changed to forget banking this is an outrage how are normal people ment to get on with there lives when we cant pay bill do shopping electric gas ohh i forgot to mention i have 2 dissabled children that by the end of the day wont have electric to run there machines not that rbs care at all the numbers you give out are always engaged then when after 3 hours sold ringing you just get some poxy automated message giving you the same number and cuts you off im going to be involving the media as this is now putting my childrens lives at risk
3 Replies » Reply
We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
0 Replies » Reply
We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
0 Replies » Reply
We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
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What about making transactions in store or online? My card is still useless for anything other than withdrawing cash????
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Would be really nice to see the RBS Moderators actually answering questions rather than copying and pasteing the same thing, we are sick to death of hearing technical problems, helpline numbers that dont work; we are trying our best - its boring and no action whatsover is being taken for Think Banking customers its an absolute discrace
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lovely to know the think banking customers that actually pay a 15 fee per month are propably the 1% of customers that havent recieved their funds yet! closing down our account as soon as our funds are available. opening 1 hour extra per day is not what i would call working vigourously to get the issue resolved. also the free phone number to think banking never works! brilliant customer service! NOT!!
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No they havent fixed my account. I have not had my wages come through from monday, and considering i have an account which cant go overdrawn, im -18.36 showing!! Its a thinkbanking account and clearly we dont matter, unlike the other accounts.
We pay money each month for our account to run smoothly, well i shall be changing thats for sure.
I am missing payment on bills, which is going to look bad on my creit score, and all i keep getting is a text message each morning saying sorry thats its not fixed yet, but they are trying.
I am having to borrow money to put fuel im my car to get to work. Not great. I have a message from them saying it was going to be sorted on the 26th, well that has past.
Lost all confidence now!!!
We pay money each month for our account to run smoothly, well i shall be changing thats for sure.
I am missing payment on bills, which is going to look bad on my creit score, and all i keep getting is a text message each morning saying sorry thats its not fixed yet, but they are trying.
I am having to borrow money to put fuel im my car to get to work. Not great. I have a message from them saying it was going to be sorted on the 26th, well that has past.
Lost all confidence now!!!
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I was told yesterday that my account would be fixed by today. I will be going to my branch at lunchtime. If it is not fixed - in other words if I discover that I have been lied to - I will a) make a formal complaint, b) demand compensation and c) start looking around elsewhere for a competant and trustworthy bank. It has been almost a week since I was paid and the current situation is totally unacceptable.
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My money due to be paid in on Monday is still missing from my account.
The new telephone number is continually engaged.
The news reports this morning that 99% of credits are now on accounts - mine is'nt, is this just spin again.!!
The new telephone number is continually engaged.
The news reports this morning that 99% of credits are now on accounts - mine is'nt, is this just spin again.!!
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Im with think banking and im still waiting for my wages to go in,i rang my local rbs branch to see if i could take some money out and they said they need permision off think banking first.Which is all well and good but i cant even get through to them after 3 days of trying.So now im looking at ways to borrow money just to get to work,pay electric,gas,rent and food.A text message of think banking does not do any of those things,and after this is over shall be moving my money(when i get it)elswhere.
1 Reply » Reply
We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
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well my account once again has not been credited, i had money expected into my account, sat, sun, mon, tues and today and all i get is a text telling me sorry, sorry isnt going to feed my kids, put diesel in my car and pay my bills is it
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UTTER LOAD OF BUBBISH,WHERE IS MY BENEFITS FROM SATUDAY AND TODAY 27TH JUNE,HAVENT EATEN FOR 3 DAYS I AM ON BREAD AND WATER AND I FEEL I AM IN JAIL...HOW CAN YOU AS YOU SAY PUT
EXTRA STAFE ON TO HANDLE THE CALLS ON 03304407100, ONE CALL
ONE ASWER,NO ONE ELSE IS ABLE TO GET TO THAT NUMBER, I AM
THINKING THAT IT IS OFF THE HOOK...DO THE RIGHT THING FOR
ONCE AND BE TRUTHFULL...VERY VERY UNHAPPY CUSTOMER.
EXTRA STAFE ON TO HANDLE THE CALLS ON 03304407100, ONE CALL
ONE ASWER,NO ONE ELSE IS ABLE TO GET TO THAT NUMBER, I AM
THINKING THAT IT IS OFF THE HOOK...DO THE RIGHT THING FOR
ONCE AND BE TRUTHFULL...VERY VERY UNHAPPY CUSTOMER.
0 Replies » Reply
I am a think banking customer, wednesday morning now and still a payment sent friday to clear tuesday has still not cleared and no offer of helping us out with cash advance. due to move home today but unable to hire the van we needed are they going to pay to store my furniture and put me up in a b&b? I very much doubt it they cant even be bothered to answer the phones just cutting you off after their automated message apologising for how inconvenent it has been thanking us for our patience, my patcience is running rather thin now and I suspect I will be homeless by the end of the day!! nice one rbs and think banking!! yet again phone lines will be engaged for another day whle they muster up more lies to tell their customers.
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Paid a cheque at my local branch yesterday (around 2pm) - guess what? Doesn't appear in my account when I weny online this am.
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As a Thinkbanking Customer, I spent over 90 mins on the phone to them and RBS because my account was not creditted yesterday, another credit has not gone in today and wages and pension are due in on friday, when I asked them about this they inferred that the money was in the ether, If RBS has stated they have cleared all accounts, does that mean Stephen Hester has done a bunk with all our money. If my MONEIES are not in my account my 1600 today then I will publicly accuse RBS and Thinkbanking of theft from the Government as I have been informed that they have creditted my account with the monies owed.....
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is the problems still with thinkbanking if so any clue when our funds willn be in our accounts
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Can you sort out the Think Banking customers please!!! I need my wages that should have gone in Monday morning, now I have had to borrow off my wages from next month and so thanks to you I will be short next month, great, cheers for that Not!!
2 Replies » Reply
We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
0 Replies » Reply
We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
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I got paid yesterday and my wages have not appeared in my bank account yet. Is this
likely to be caused by the technical problems over the past few days?
likely to be caused by the technical problems over the past few days?
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are you gonna reibursed the money people who couldnt get to work and hospital appointments
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I bank with Think banking. Still no sign of my money. I'm a Single, parent with 3 children its been nearly a week since I've seen any of my money.
I've called numbers that you've gave and all I get is pre recorded message then it hangs up.
NOT IMPRESSED.
I've called numbers that you've gave and all I get is pre recorded message then it hangs up.
NOT IMPRESSED.
1 Reply » Reply
We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
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5 am Wednesday morning and still no wages cleared from Friday morning, makes me think this 1% that's still affected is all bs, funny how there doesn't seem to be a problem with money going out of accounts. At least dick Turpin had the decency to wear a mask.
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my army pension money should be in my account now..usually paid in every wednesday..i now have no money plus my d/debits will not be cleared..what am i to do with no money?
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this is getting behond a joke now wednesday morning and account
still not updayed
still not updayed
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I'm with Think Banking too and even though have been paid have not received the credit in my account.
I phoned Think Banking up a few days before I was due to get paid to ask if there was going to be a problem as I had planned a trip away today for my girlfriend birthday and wanted to be sure I'd have sufficient funds to pay for it on the day.
I was informed not to worry and the backlog has been resolved and that my payment would be okay. Different story this morning I've had to cancel the trip leaving both me any my girlfriend feeling gutted.
I Tried to call Think Banking to see if they could help but was impossible to get through the lines were constantly engaged and there is no other means to contact them.
Very disappointed with Think Banking and even more so RBS and I fear the worse is to come with people chasing me for payments.
I have no petrol left in the car and no money, yes I agree that I shouldn't live on the breadline but in today's economic climate it's difficult to make ends meat and a cash flow is not so easy to come by.
I've worked hard this year and been stripped from a treat away and supplied with added stress by some utterly appalling banking sector incompetency, it's easy to say sorry for the inconvenience caused but that's not good enough!.
What makes it worse is when I log on to my internet banking I'm presented with a smiley face status saying my account is in good working order, patronising to say the least.
Still waiting....
I phoned Think Banking up a few days before I was due to get paid to ask if there was going to be a problem as I had planned a trip away today for my girlfriend birthday and wanted to be sure I'd have sufficient funds to pay for it on the day.
I was informed not to worry and the backlog has been resolved and that my payment would be okay. Different story this morning I've had to cancel the trip leaving both me any my girlfriend feeling gutted.
I Tried to call Think Banking to see if they could help but was impossible to get through the lines were constantly engaged and there is no other means to contact them.
Very disappointed with Think Banking and even more so RBS and I fear the worse is to come with people chasing me for payments.
I have no petrol left in the car and no money, yes I agree that I shouldn't live on the breadline but in today's economic climate it's difficult to make ends meat and a cash flow is not so easy to come by.
I've worked hard this year and been stripped from a treat away and supplied with added stress by some utterly appalling banking sector incompetency, it's easy to say sorry for the inconvenience caused but that's not good enough!.
What makes it worse is when I log on to my internet banking I'm presented with a smiley face status saying my account is in good working order, patronising to say the least.
Still waiting....
1 Reply » Reply
We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
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I have been to the bank yesterday to get money that should have been payed in on Friday, but that is now showing a minus on my account, will this affect money that should go in on Friday?
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Will any wages due to be paid in on the 27/6/12 be paid in as normal as the technical issue is now claimed to be fixed.
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There is no truth whatsoever in the claims made by RBS head Stephen Hester. If the software install was corrected and they were now working on 'backlog' why was my wife's salary in her account on Friday but mysteriously vanished on Saturday morning. I smell the faintest hint of burning knicker elastic....Liar, Liar pants on fire! We will be moving our accounts elsewhere if this shower of incompetent scam artists ever get our account sorted.
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I suggest we all each send a bill to the head of RBS for interest on our missing money, compensation for the distress and embarrassment caused, our time spent trying to sort this out and so on. I wonder if the head of RBS actually banks with them? Be interesting to know.
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Is it correct that the problem occurred during a software upgrade last Tuesday night? If so, why would a planned change be implemented on a weekday when any problems are much more difficult to back out from ahead of the next on line day? Surely any software update affecting overnight processing should only be attempted at a weekend when there is sufficient time to resolve or back out?
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You really should have come out with the full truth from the start rather than a set of knee jerk comments from various levels culminating in your Chairman finally waking from his slumbers. It was always these interim comments which would come home to bite you. Truth is essential. Why was no notice put out on Sunday 17th June when the original problem occured? And of course it was not the actual change that caused the problem. It was the backout and restoration process wasn't it? And as Robert Peston has implied outsourcing was at the heart of this.
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I am an Ulster Bank customer, and former member of staff, both for over 41 years. I worked in the IT area for many of those years and experienced a few hiccoughs in processing systems. However, this current debacle is unprecedented in scale and impact in my experience of both Ulster Bank and, since 2006, RBS IT systems. I find it hard to believe that it has taken almost a week to rectify the situation for RBS and NatWest customers. Furthermore, I find it incredible and totally unacceptable that Ulster Bank customers' accounts, including mine and those of 2 of my adult children, are not likely to be returned to normality for several more days yet. Are Ulster Bank customers deserving of such apparent second class treatment? Given the relative size of the customer bases, I would have thought Ulster Bank accounts could be returned to "normal" much quicker than the 6 days it took for NatWest/RBS. A proper explanation for this further delay would be greatly appreciated.
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Like many others I am also still waiting for money to go into my account. The news is reporting 99% of customers have had their accounts updated yet staff were unable to advise me when my account problems would be rectified.
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I'm RBS and I still have no wages. They were paid in on Friday 22nd. The news stating 'most accounts are updated and only a few specific transactions are causing difficulty' 'Only 1% of accounts are still to be updated' are now just making me angry. Its unhelpful and phoning RBS or going to the branch is useless. When I phoned this morning they seemed genuinely surprised that I had no wages (!) because - lots have gone through today.. MINE STILL HASN'T. What about the interest you owe me?
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Last week I transfered a large amount of money to my RBS account ready for a house deposit. This apeared in my account on Sat but then dissapeared. I'm now really concerned about this as its everything I have. I can't get through on the RBS phone numbers and feel really let down. I have no idea when this will be resolved.
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I am a think banking customer and was expecting credits to my account on Saturday. Still haven't received them. Where is all this money and who is earning all the interest!!! It certainly isn't the customers. Are we going to get compensation? I am worried that my wages which are due in on Friday won't arrive, do they not realise that we are real people with families to look after! I have a 20 month old baby and a 14 year old to support and am now running low on stuff. We need definate answers as to when our money will be in our accounts. As a think banking customer I pay a monthly charge for my account to run smoothly and I can't even talk to anyone on the phone as they are constantly engaged. What is the point in giving a free phone no to customers if they can't answer the phones. This is a joke and I am not a happy customer. Someone needs to answer for this. Surely if the computer problem is fixed then the accounts should have updated automatically????
1 Reply » Reply
We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
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I am a registered dental nurse and my registration is due to be paid soon, i am now concerned that if I don't receive my wages from Friday and my husbands wages from today I cannot renew my registration and work!! Since Friday I have been told that the bank HOPE money will be paid into the account the following day but we are still waiting. After speaking to someone on the phone at the bank today I was informed that I could be given emergency funds to last me the day, no more! It's our money that we're entitled to! Looking at the comments through here from the bank it's an automated answer they give sporadically! There seems to be no compassion or respect for their customers, we are given the sa answer evetrytime, apparently the problem is sorted! Well not in my account it's not!
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"The full focus of our efforts will now be on delivering the same result for our Ulster Bank customers who continue to experience unacceptable delays to their accounts being updated."
I am with RBS and my money is still missing. Could RBS please deliver to its own customers before "moving focus".
Ulster Bank customers.... you do NOT want the "same result" as RBS customers.
I am with RBS and my money is still missing. Could RBS please deliver to its own customers before "moving focus".
Ulster Bank customers.... you do NOT want the "same result" as RBS customers.
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Please Please please dont ignore your branch of think banking customers we may .................be at the bottom of your pecking order but I still am in the human race.................just about wjth the same concerns about paying bills................I cant go to work tomorrow because I cant afford the petrol.............I think 56.50 should compensate me for this.
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Hi Moderator,
Would you please stop referring to this as an 'inconvenience'. It was inconvenient last week. I think it's gone a bit beyond that now.
My employees are complaining to me because they have not been paid. I pay their salaries through Bankline. I have had to give handouts from the petty cash so that they can buy their groceries and petrol. Can you imagine how embarrassing that was for people having to ask for a handout?
It's certainly beyond being 'inconvenience'.
Would you please stop referring to this as an 'inconvenience'. It was inconvenient last week. I think it's gone a bit beyond that now.
My employees are complaining to me because they have not been paid. I pay their salaries through Bankline. I have had to give handouts from the petty cash so that they can buy their groceries and petrol. Can you imagine how embarrassing that was for people having to ask for a handout?
It's certainly beyond being 'inconvenience'.
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hi iwent to bank on friday morning took out 250 should have left 31 but when i went to bank nxt day nothing in my account its saying im overdrawn i dont think so as i dnt have an over draft facility can u tell me when i can get the balance of my money this is not acceptable i am seeking advice regarding this matter can u let me know when its back to normal as i have money going in to my account for friday wont have to wait another week will i thinking of banking at another bank
0 Replies » Reply
As others have said - my salary appeared to go into my account on Friday, now (9:30pm on Tuesday) I look again and it's not there. Despite the bank's idiotic statement that 'that the update of customer account balances has cleared overnight'. Joke of a bank.
0 Replies » Reply
"The full focus of our efforts will now be on delivering the same result for our Ulster Bank customers who continue to experience unacceptable delays to their accounts being updated."
I am with RBS and my money is still missing. Could RBS please deliver to its own customers before "moving focus".
Ulster Bank customers.... you do NOT want the "same result" as RBS customers.
I am with RBS and my money is still missing. Could RBS please deliver to its own customers before "moving focus".
Ulster Bank customers.... you do NOT want the "same result" as RBS customers.
0 Replies » Reply
My money has not corrected itself yet? When will this be i just find this quite annoying also i rung the bank to ask for my balance at their end and its 200 out? I don't like the idea of not being in control of my Bank balance. Advise?
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My pension was in my account last friday then it was gone and it is still not in my account.
Time for us all to close our accounts with RBS as i intend to do.
Time for us all to close our accounts with RBS as i intend to do.
0 Replies » Reply
The above statement is a knowing lie and if not a knowing lie then a deliberate manipulation of the Truth because the words "RBS and NatWest confirm that the update of customer account balances has cleared overnight" means only that the debits have lodged onto people's accounts. Wages have NOT. Money paid in has NOT.
The above statement should read "everyone who should have been paid now has an negative balance in their account with RBS and we have lost their wages/ payins/ credits/ Benefit Payments/ Pensions."
I was paid last Friday. My money was stolen last Saturday by RBS software. RBS now tell me that it is a "display issue" and one phone banker told me tonight that my "money was there, its just that you are unable to see it". I am unable to withdraw it and unable to use any cards. Apparently it is something to do with my eyesight, like an optical illusion.
I have been unable to access my money since Saturday.
I have spent 8 hours on various telephone queues since Saturday to NO AVAIL.
I have driven miles to an RBS local branch only to be told "There is nothing we can do".
I cannot go to a shop.
I cannot go to a garage.
I cannot buy online.
My money is not there.
RBS are liars.
The above statement should read "everyone who should have been paid now has an negative balance in their account with RBS and we have lost their wages/ payins/ credits/ Benefit Payments/ Pensions."
I was paid last Friday. My money was stolen last Saturday by RBS software. RBS now tell me that it is a "display issue" and one phone banker told me tonight that my "money was there, its just that you are unable to see it". I am unable to withdraw it and unable to use any cards. Apparently it is something to do with my eyesight, like an optical illusion.
I have been unable to access my money since Saturday.
I have spent 8 hours on various telephone queues since Saturday to NO AVAIL.
I have driven miles to an RBS local branch only to be told "There is nothing we can do".
I cannot go to a shop.
I cannot go to a garage.
I cannot buy online.
My money is not there.
RBS are liars.
0 Replies » Reply
I am a thinkbanking customer and I want to know where my money is.........................???????
0 Replies » Reply
My bank, Thinkbanking ( part of RBS ) has been unable to allow me access to payments due today and they have been unresponsive to my efforts to contact them, simply blaming RBS...The problem remains and is causing severe hardship but my bank wont answer the phone to explain what I can do about it. My bank statement has RBS on the heading.....
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I am a thinkbanking customer and I want to know where my money is.........................????
0 Replies » Reply
I see that you are quick to clear money going out of my account ie tomorrows direct debits, but I have still not seen my wages from last friday appear in my account, if I don't pay certain bills in the next couple of days I will incur charges and I will be coming to you for compensation
totally disgusted with the way this has been handled. Heads should roll for this but we all know they won't
totally disgusted with the way this has been handled. Heads should roll for this but we all know they won't
0 Replies » Reply
My company pension was in my account on friday then it went missing and is still not in my account.
I am not happy this must be sorted NOW.
I am not happy this must be sorted NOW.
0 Replies » Reply
I have a current account with RBS, on Saturday morning 23rd, all my money in the account was up to date to the 22nd June. I then went back in a couple of hours later and all that was gone and my current account was all back to the 19th, so my wages for the month disappeared. This evening the current account is back with direct debits taken out up to today, but no wages going in. Why, if the Direct Debit can be taken out of my account seemingly without a problem up to today, why have the wages that I got paid on Friday disappeared without a trace? In a couple of days I will be in serious debt with DD going out, I dont care that it will not affect my credit or anything else, why are the wages not there, but the DD's are?
Ironically I was about to open an account in a different bank on Saturday, but no money to do it with now!
Ironically I was about to open an account in a different bank on Saturday, but no money to do it with now!
0 Replies » Reply
"less than 1% of people are still affected" it just happens to be everyone I have spoken to and on the forums! The only people that have said it is sorted is RBS. Where are my wages?!? Deffinately moving banks now.
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My wages should have been credited to my account on Friday 22nd but are still outstanding. There has been no service level published on when the issue will be cleared. The only announcements are trite publicity statements that do not help anyone manage their finances. I will be going abroad on Thursday and do not want to take a large amount of cash but my debit card has no more headroon because (strangely) all debit transactions are being processed seemingly in advance of the credit transactions. Is this a cynical ploy by RBS based on the assumption that at least a proportion of customers (or tax-payers hence shareholders?) will not claim compensation for charges incurred as a result of poor planning and poorer Disaster Recovery procedures of the bank. Are there any statistics on the ratio of general public who are still impacted by this issue to the number of RBS staff and executives impacted - just to prove the bank have not breached TCF regulations or favoured processing for executives aheaqd of the general public? Can we have a simple answer to the question "When will all outstanding credits will be posted to accounts please?" - not another sales pitch about "valuing our custom" which is patently not the case. Are the bank going to publish, publicly, a copy of their report to the FSA. Is the failure to post credits ahead of debits a bid to ensure positive cashflow for the bank and is this indicative of any wider cashflow issues?
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Feeling really let down by the bank i now have 4 or 5 outstanding debts i have to pay and the only advice i got was go to a local branch closet RBS to me is about 30 miles away to which i would say I'm now having to walk to work as i cant put fuel in my car (I don't fancy walking 30 miles) as i have no money very poor situation to put your customers in its now been 4 days since i got payed and still no money back in my account
0 Replies » Reply
My benefit payment was supposed to go in on Friday, is it in the system or does the payment need to be resent?
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I have made 2 Internal Transfers one from an RBS account to Another RBS account Still not Credited!!! (Made Transfer Last Firday) the second one was also technically internal NAT WEST to RBS 11pm last night still no funds WHY DID IT ALLOW THE TRANSFER IF THERE WAS ISSUES for one ? and where is my money at the MOMENT as its left my accounts and is now in LIMBO.... ALL TELEPHONE numbers i have been given to call are constantly engaged 2 days of work delays due to this the time and hassle is giving me more grey hair oh hang on im BALD !!! Comon RBS sort this out
0 Replies » Reply
What are the few specific sets of transactions. Things are being
debited from my account but no credits .... and according to news
reports 99% of accounts are now updated I don't think that these figures are correct .
debited from my account but no credits .... and according to news
reports 99% of accounts are now updated I don't think that these figures are correct .
0 Replies » Reply
What are the few specific sets of transactions. Things are being
debited from my account but no credits .... and according to news
reports 99% of accounts are now updated I don't think that these figures are correct .
debited from my account but no credits .... and according to news
reports 99% of accounts are now updated I don't think that these figures are correct .
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What about thinkbanking? i have zero balance i am a nurse and need to get to work my salary was due last weekend?! when will tjis be resolved?
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i am still waiting for my tax credits to go into my account since last friday still not recived them its a joke.
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This is completely out of order, you clearly have no respect for any of your customers.
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Have managed to prepare, cook and eat my tea whilst being held on the phone waiting to speak to someone!!! It's just a joke. I hope the cost of phone calls will b reimbursed!
And they claim nearly everything is back to normal!!
Absolutely diabolical service!! Doubt they'll reply to this either!!
And they claim nearly everything is back to normal!!
Absolutely diabolical service!! Doubt they'll reply to this either!!
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Please tell RBS CEO Mr Hester I'm joining Cater Allan - account already open for someone who is lucky enough to have a high income! 20 to charity MacMillan Cancer Research says I don't get a reply?
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I've stuck with RBS as a loyal and satisfied customer ever since my previous bank (Williams & Glynn's) was taken over by them, but this debacle is the last straw and I get the impression that the bank now institutionally incompetent. I am fearful that the immoral sale of RBS to Santander by the UK Govt., will drag RBS down with the Spanish economy and regardless of any protestation to the contrary I cannot believe that the Spanish banking crisis will have no effect on RBS. As soon as my account is up & running I'm transferring elsewhere & keeping my money in Britain (posssibly in a small wallet under my pillow lol)!
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Another Think Banking customer here. My disability benefits which were supposed to be paid in on Saturday have yet to materialise despite text messages promising me my money would be in on Monday. I'm willing to bet the few pounds I have left that I won't get any money tomorrow either. I'm running out of food and I'm really worried.
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like how theyre saying most accounts are upto date and only a few are not correct and everythings getting sorted when 90% of the comments on here are about customers with no money in there accounts!!! clearly the figures are wrong.rbs = liars. Really curious as to where everyones moneys dissappeared to. total joke think ill be changing banks rbs have been nothing but trouble!!!
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and what about Coutts customers who have had to put up with online banking problems since the new system was introduced ?
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Still waiting on payments showing from Friday yet statement shows money been paid from account for direct debits putting me over my overdraft limit how can this happen? Alright saying branches opening latter but staff don't have the answers not their fault would just like some clarity as when my money will appear as bills need to be paid via switch
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My partner banks with Clydesdale his wages still haven't appeared from Thursday he is paid weekly and we rely on that money for food and transport to work. One bill already late my rent is due in a few days. His boss, by the way has received emails saying the money will be credited today 3 days in a row!!! At least give us a straight answer as to what day we will be able to access funds. The way the aftermath of this computer glitch has been handled is an absolute disgrace.
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My wages appeared in my account on Friday and suddenly disappeared. Promises of the money being returned have proven to be lies so far! Get it sorted
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No they haven't I'm still waiting for a BACS payment from Friday to be cleared and when I asked the local RBS branch in Sutton Coldfield this afternoon why on the news was it saying that 99% had been sorted I was politely informed well that is the media and you shouldn't believe everything you see or read on the news. So I'm astonished to read this statement on the RBS website!!! Am I going to get reimbursed for numerous phone calls as its taken 5 days to actually speak to someone???
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Still waiting on payments showing from Friday yet statement shows money been paid from account for direct debits putting me over my overdraft limit how can this happen? Alright saying branches opening latter but staff don't have the answers not their fault would just like some clarity as when my money will appear as bills need to be paid via switch
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I had to cut my holiday short because of this its funny how everyone is mentioning NatWest RBS and Ulster but what about us who deal with thinbanking, i have 5 children, and now not enough money to feed them, was told on Saturday it would be sorted by Monday, Monday came and went and nothing so phoned them and spent money on a Mobile phone call i could ill afford, only to be told they have know idea how long it is going to take, then this morning received a text message saying that the child benefit i was due to get today was not going into my bank, when are you going to sort this, because i have things to pay and food to buy, if i had a choice i would change banks but i haven't got that luxury open to me
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I've been with RBS for over 20 years, never had a problem until now! I can sort of cope but my Husband in Brazil for business has not! His card will not work and tried to use our shared account - guess what - wouldn't work! He is now in Brazil without any money and having to use our small savings account to pay his bills. Me - I have no money - I agree with everyone, this is so wrong. Am still waiting for my pay from Friday past to be in. RBS - I know that it's not that fault of the people here but PLEASE tell us the thruth, when will I seen my money? Please.......
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I am one of millions of people who have screwed over by RBS. My pay went in on Friday, it appeared in my account. I did all relevent tranfers, but it disappeared on Saturday, I did not notice this until Sunday. I phoned Customer Service to be told that it would take about 24hrs for my money to go back in. It is now Tuesday, and it is not in, I was told by the bank today that it should be back in tomorrow, but we will see...I am not a happy customer and will be leaving RBS as soon as this is sorted after 9 years of dedicated custom.
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both myself and my son have still no money showing in accounts . How long is this massive error going to take ??? Also the embarassment of having your debit card refused when you know you have money in the bank is not a good feeling and how are you supposed to go to bank to sort some money out when it cost 4.50 on the bus to get there !!!
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I too am with ThinkBanking and this whole situation has put my stress levels to maximum since Monday morning. My wages should have come through 7am Monday. I have my mortgage payment, direct debits to debtors and a major DD for a loan due tomorrow morning. I have been constantly trying the free number as well as the normal number for Thinkbanking customer services since yesterday (up to 9pm) and since 8am this morning - and I mean constantly - dialing, getting engaged or voice message, immediately redialing to get the same thing - my mobile has not left my hands at all except when driving. I have not been able to get through once. I pushed back my MOT to the expiry date this Thursday. If I don't have the money to pay for the MOT & any work that needs doing, I will have no car. I have no money in my purse. The worry is making me physically sick. Thinkbanking/RBS need to open more lines get more staff in, send out more detailed information, DO SOMETHING!!! It's all well and good compensating afterwards, but right now it's us who are having to deal with the worry, stress, countless phone calls, ringing round trying to extend due dates on direct debits etc. and a voice message saying 'we're still working on it' gives zero reassurance.
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I am still waiting on my money as well,,tax credit goes in on Sat, wages in yesterday and child benefit today,,,NOTHING in my account,,cannot get through on telephone and have run out of what cash i did have on me,,,its disgusting that in this day and age these things happen,,i will move my account from this bank.
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Clearly an inaccurate statement as still no money and can distinctly remember being told it would be sorted by Monday.... I still await payment
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We will be leaving the RBS just as soon as they return my wife's salary which did not appear on Friday then did appear then disappeared never to be seen again. Luckily we have reserves to fall back on. Thirty years plus with the RBS. nearly left after the banking crisis. Lots of lovely new Apps recently with new ways to access your money then WHAM! Can't access your wages. Confidence zero.
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My partner was due to be paid on Friday via. RBS into BOS account. It appeared today thank god after a weekend with zero cash and having to borrow from people which is unacceptable!! Just hope mines goes in tomorrow. I will wait and see.
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My account is still not showing the correct amount of money - my husbands teachers pension should have been paid on Friday 22nd June but is still not there....none of the online sources have an explanation of missing payments to our accounts but all the direct debits have been paid out...
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I am abroad and I need my money now, not after one week or month.
My holidays was totally destroyed . What You want me to do without any money? Is Tuesday already, nothing is been fixed yet, after 5 days.
My holidays was totally destroyed . What You want me to do without any money? Is Tuesday already, nothing is been fixed yet, after 5 days.
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why wont you release our wages into the cumberland building society we are desperate.This is unacceptable we need our money NOW
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I am abroad and I need my money now, not after one week or month.
My holidays was totally destroyed
My holidays was totally destroyed
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ulster bank nireland still mywages for wed have not went into bank this is not good when my money go in if it dose i will be going to get it out and closed my account ,get a real bank
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"customer account balances has cleared overnight, with the exception of a few specific sets of transactions"
Can you be more specific? How many account are still not cleared? How many have been cleared? My funds have still not been cleared. The money was there on Friday and was then taken out. I am oversees at the moment and do not have the luxury of popping by to get cash at a local branch.
Can you be more specific? How many account are still not cleared? How many have been cleared? My funds have still not been cleared. The money was there on Friday and was then taken out. I am oversees at the moment and do not have the luxury of popping by to get cash at a local branch.
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Myself and my work colleagues with RBS accounts must be really unfortunate as none of us have had our salary re-credited after it was removed on saturday.
Tired of all the lies and fully expect to be blitzed with bank charges. RBS you no longer have any credibility with customers.
Tired of all the lies and fully expect to be blitzed with bank charges. RBS you no longer have any credibility with customers.
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Well mine is still not update,d when is it going to happen, just been to bank they haven't put my wages in yet, it would be nice if someone could get back to me - rang bank cannot get through
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ulster bank nireland still mywages for wed have not went into bank this is not good when my money go in if it dose i will be going to get it out and closed my account ,get a real bank
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Yet again I'm in the 1% of people who are still effected, Is there such a thing as the truth anymore, at 1833 26/6 I checked our account and still no funds available, yes we can get cash from the branch but this is wholly unacceptable and unprofessional.
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we went to wales for a wedding on friday when we arrived mt partner tried to get money from the atm his alance was coming up zero.we tried all weekend to get money no luck .we even had to orrow money from friends in wales to pay our hotel and get us back to scotland.we got ack to day and still no money in account and my partners wages are due in again will they be there?shocking;;;
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Sadly only one of our accounts has 'updated'. We are ok with it, but very very disappointed in our local branch who behaved appalling on Friday. thank goodness we are near another branch who were fantastic. Our local branch insinuated that we hadn't been in receipt of payments as they couldn't go in then out again and humiliated my husband when he asked politely to speak to a staff member in private. They said they couldn't as there were only two staff (clearly there were three at least) and then shouted my husbands business loudly throughout the branch. Crying, on Sunday morning I phoned another branch. How very different! Lovely, polite and kind. They issued an emergency payment immediately.
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im a thinkbanking customer. u have not fixed the problem. still waiting for credits to go in. stop lying and tell the bloody truth for once. technically you are holding money that does not belong to you. I CALL THAT THEFT. BUT YOU WILL GET YOUR BONUS WHILE THE REST OF SUFFER.
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Apparently we have just been told that if you are Thinkbanking customer you can only ring them not RBS and you can't turn up at a branch either - clearly these people do not care. I have now been trying to contact someone since I got i from work at 4.20 ad my husbad has bee tryig all day we have also bee told that payments due today will not be in for another 2 days at least -so when they said it's resolved ad that it's only a few customers don't believe them IT'S MORE LIES !!! By the way - rang the number the person gave me and surprise surprise its the same old recorded message which tells you to ring another number, which gives you the same message, then cuts you off !!!
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I've just managed at the very last minuet to divert my wages from my Think Banking account to an old co-op account ready for pay day (28th). Although my company bank with NatWest so who knows.
I feel very sorry for everyone who banks with Think Banking... and Think Banking themselves as it's completely out of their control.
Hope it gets sorted soon!
Jason.
I feel very sorry for everyone who banks with Think Banking... and Think Banking themselves as it's completely out of their control.
Hope it gets sorted soon!
Jason.
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We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
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This is a bold faced lie! I've spoken to several others today who are still having problems with thier accounts - I'd like to work out the odds of us all being in the '1%' of customers who are supposedly having issues. Do RBS take us all for idiots?. My wages have been missing since Friday, my account is 800 overdrawn and I'm getting increasingly frustrated with RBS. I honestly cannot wait to close my account.
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Can the RBS moderators please stop posting the same inane response to all of our comments. We know they're not true and they are not actually resolving any of our problems - instead of doing that, go somewhere (branch, call centre) where your employment could be deemed useful.
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RBS = disgrace!!
My salary should have been credited on Saturday, still nothing!! Called customer services and was told if I went into bank with my salary wage slip, proof of id and my bank card they would manually credit my salary into my account (needed to pay mortgage, etc). Sacrificed my lunch and more to go into RBS to be told "no, we cannot do this" does anybody know what is happening at RBS. I assume all RBS staff for who it is compulsary to bank with them have had no issues. Treating Customers Fairly?? I don't think so. As soon as my account is corrected I will be withdrawing all my money and goinfg elsewhere. I hope people do the same and vote with their feet!!
My salary should have been credited on Saturday, still nothing!! Called customer services and was told if I went into bank with my salary wage slip, proof of id and my bank card they would manually credit my salary into my account (needed to pay mortgage, etc). Sacrificed my lunch and more to go into RBS to be told "no, we cannot do this" does anybody know what is happening at RBS. I assume all RBS staff for who it is compulsary to bank with them have had no issues. Treating Customers Fairly?? I don't think so. As soon as my account is corrected I will be withdrawing all my money and goinfg elsewhere. I hope people do the same and vote with their feet!!
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JOKE, im with think banking, i was due payment last thurs,sat and today SUPRISEEEEEEEEE, nothing !!!!
I have a disabled son wwho was meant to have sports day today but due to me having no fuel money i couldnt get there, then due to stress of mummy not being there HE HAD A SEIZURE, so thank u for hanging calls up all day today to get emergency funds as this has now resulted to my son having seizue and stitches to his head, HOPE YOUR ALL HAPPY WITH YOURSELFS, i am walking to bank now which is over 9 miles away and will be sitting in branch till i have all my cash back
I have a disabled son wwho was meant to have sports day today but due to me having no fuel money i couldnt get there, then due to stress of mummy not being there HE HAD A SEIZURE, so thank u for hanging calls up all day today to get emergency funds as this has now resulted to my son having seizue and stitches to his head, HOPE YOUR ALL HAPPY WITH YOURSELFS, i am walking to bank now which is over 9 miles away and will be sitting in branch till i have all my cash back
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We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
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would rbs have "pulled out all the stops " if this situation had happened on a minor level to relatively fewer people and with no media interest ? it happened to me a few months ago and no help was offered then.
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Like many others on here, I'm still waiting for my wages which should have gone in on Friday...my account is 800 overdrawn and I'm getting increasingly frustrated at the lies being told by RBS. Firstly I was told it would be fixed Saturday, then Monday, now apparently everything should be fine and its definately not. I've spoken to 3 others today who are in the same position...I'd like to work out the odds that we are all in the '1%' of customers still experiencing issues. I can't wait to close my RBS account!!!
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well my wages went into my account friday then all of a sudden it vanished the next day leaving me in a minus credit i had a regular payment today which went into my account and cleared but i am unable to access it! also any tranactions i made have cleared up to date so wheres our missing wages? me as a customer have lost faith in the RBS and when my account is sorted i will be banking elsewhere
YOUR PHONE LINES AREN'T WORKING !!! When you finally get through you get a recorded message which tells you to ring the same number which you just called. It then cuts you off - Mmm are you avoiding speaking to your customers, I wonder ??
we are a family of 7 (including 4 children 5 - 4 months)You have MY money from Child benefit from Saturday and my salary payment today - What do you honestly think we are living on ?? My husband rang everyday and you LIED telling us since Friday PM that the situation has resolved then texting 5 minutes later saying it hasn't. He rang yesterday and you agreed to "ADVANCE" us 50 - hello, it's my money , your not giving us anything here. Just to add insult to injury, you made him tell you what he was going to use it for !! what do you think we were going to use it for ? let me tell you how far 50 goes - NO WHERE a box of nappies costs 20 and a tin of baby milk costs 8. You can probably work out that we haven't been out for a jolly o the change !! We haven't even paid the 5 year old's dinner money yet - how humiliating do you think that is ?? I'm sure you won't bother to read this or bother to respond, but at least I had my say. I don't know how the senior management at RBS sleep at night ? But I'm sure it's better than I am !!!
we are a family of 7 (including 4 children 5 - 4 months)You have MY money from Child benefit from Saturday and my salary payment today - What do you honestly think we are living on ?? My husband rang everyday and you LIED telling us since Friday PM that the situation has resolved then texting 5 minutes later saying it hasn't. He rang yesterday and you agreed to "ADVANCE" us 50 - hello, it's my money , your not giving us anything here. Just to add insult to injury, you made him tell you what he was going to use it for !! what do you think we were going to use it for ? let me tell you how far 50 goes - NO WHERE a box of nappies costs 20 and a tin of baby milk costs 8. You can probably work out that we haven't been out for a jolly o the change !! We haven't even paid the 5 year old's dinner money yet - how humiliating do you think that is ?? I'm sure you won't bother to read this or bother to respond, but at least I had my say. I don't know how the senior management at RBS sleep at night ? But I'm sure it's better than I am !!!
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Typical, Ulster Bank customers treated as second class customers, as usual! And still without their money.
No they have not. It is now Tuesday at 16.53pm and my salary which should have gone into my account on Friday has still not been credited.
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Account balances should now be updated for most of our customers. Future payments such as salaries should also be processed as expected.
It's possible that some customers may experience delays as we return to a normal service. We apologise for this unacceptable inconvenience.
If you have an urgent financial need to access your funds please let us know. You can call us on 0161 931 9959 or 08457 77 77 66 or 0800 656 9639.
It's possible that some customers may experience delays as we return to a normal service. We apologise for this unacceptable inconvenience.
If you have an urgent financial need to access your funds please let us know. You can call us on 0161 931 9959 or 08457 77 77 66 or 0800 656 9639.
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Salary which was in my account on Friday has been deleted and still not returned. When will missing credits be processed - you seem to be able to process debits?
Perhaps if someone could advise specifically what sets of transactions still need to be sorted people would be a little clearer about what exactly is going on here.
Perhaps if someone could advise specifically what sets of transactions still need to be sorted people would be a little clearer about what exactly is going on here.
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STOP WITH THE RHETORIC RBS!!!
All we keep hearing is;
"Account balances should now be updated for most of our customers. Future payments such as salaries should also be processed as expected.
It's possible that some customers may experience delays as we return to a normal service. We apologise for this unacceptable inconvenience.
If you have an urgent financial need to access your funds please let us know. You can call us on 0161 931 9959 or 08457 77 77 66 or 0800 656 9639"
Tell us what is REALLY happening!!! Do not insult us further by continuing to give us this standard issue response!!! IT IS NOT ACCEPTABLE!!!
All we keep hearing is;
"Account balances should now be updated for most of our customers. Future payments such as salaries should also be processed as expected.
It's possible that some customers may experience delays as we return to a normal service. We apologise for this unacceptable inconvenience.
If you have an urgent financial need to access your funds please let us know. You can call us on 0161 931 9959 or 08457 77 77 66 or 0800 656 9639"
Tell us what is REALLY happening!!! Do not insult us further by continuing to give us this standard issue response!!! IT IS NOT ACCEPTABLE!!!
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Same here. My husband's state pension due on Fri was in account online on Sat but disappeared and has never returned. However our outgoings have all been uploaded. So worried. Bank girls lovely but no help whatsoever. Have been with th RBS for 43 years and feel sick with worry. Telling us 99% has been fixed makes me even more upset.
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Hi, I am a Think Banking customer and had a cheque that was due to clear yesterday (monday) that still hasn't cleared at the moment. I am also due to get wy wages on thursday 28th however am very concerned i may not have either of these by then, which i desperately need. can i expect to have one of these by thursday?
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i just spoke with think banking all i got was "we are taking one day at a time " i am due on thurdasysas well - i anit holding my breath
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We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
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shame that neither of your TWO branches in Cambridge are bothering to open late.
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i work 7 days a week,7am-7pm how am i suppoed to get to a branch to sort this out? I am in a position of site management on a construction site and can`t leave men working alone.
My wages have vanished from my account this morning to cover an amount that your computer system had said i was overdrawn, i did mange to get to a branch last saturday and the girl gave me 120 that should have been in my account, you have now taken that off my wages. Sort this mess out or i will be closing my account
My wages have vanished from my account this morning to cover an amount that your computer system had said i was overdrawn, i did mange to get to a branch last saturday and the girl gave me 120 that should have been in my account, you have now taken that off my wages. Sort this mess out or i will be closing my account
1 Reply » Reply
Hi Jason, account balances should now be updated for most of our customers. Future payments such as salaries should also be processed as expected.
It's possible that some customers may experience delays as we return to a normal service. We apologise for this unacceptable inconvenience.
If you have an urgent financial need to access your funds please let us know.
If you have an urgent enquiry you can call us on 0161 931 9959 or 08457 77 77 66 or 0800 656 9639.
It's possible that some customers may experience delays as we return to a normal service. We apologise for this unacceptable inconvenience.
If you have an urgent financial need to access your funds please let us know.
If you have an urgent enquiry you can call us on 0161 931 9959 or 08457 77 77 66 or 0800 656 9639.
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SO RBS and Natwest all sorted but those of us with ThinkBanking are clearly on the end of the list!?
Not acceptable and i wont be keeping my account with you, and any charges you feel like giving me, you can put them somewhere else.
Not acceptable and i wont be keeping my account with you, and any charges you feel like giving me, you can put them somewhere else.
I'm one of the few - my salary from last week and my payments are part of that few "specific sets of transactions". My bad luck I guess as no-one I have spoken to at RBS seems able to help
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"Specific sets of transactions" - why don't you do the decent thing and at least explain what they are??
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where is my occupational pension payment due in my savings account on FRIDAY 22 JUNE 2012. An RBS trouble free customer for over 55 Years - NOT FOR MUCH LONGER AT THIS RATE OF INCOMPETENCE AND INCONVENIENCE -BETTER SERVICE TO BE OBTAINED ELSEWHERE.
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I have had no transfers from or to my account and no salary paid in either, RBS are lying when they say it is fixed!!!!!!!!!!
1 Reply » Reply
HI Maggie, account balances should now be updated for most of our customers. Future payments such as salaries should also be processed as expected.
It's possible that some customers may experience delays as we return to a normal service. We apologise for this unacceptable inconvenience.
If you have an urgent financial need to access your funds please let us know. You can call us on :
0161 931 9959 or 08457 77 77 66 or 0800 656 9639.
It's possible that some customers may experience delays as we return to a normal service. We apologise for this unacceptable inconvenience.
If you have an urgent financial need to access your funds please let us know. You can call us on :
0161 931 9959 or 08457 77 77 66 or 0800 656 9639.
0 Replies » Reply
We are a business, our accounts have have been updated, but various transactions which we know have been paid are missing from the statement, yet newer payments from the same payee are showing. What compesation will you be offering for the extra time my accounts department are spending keep going back and forwards through the accounts trying to asscertain what has been paid. Furthermore, what steps will you be taking to ensure that we can be 100% confident that every single transaction paid will be reflected in the accounts. and if it turns out that transactions have been missed, will you be writing to my clients to appoligise for these errors.
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This is an absolute disaster. All these people waiting for THIER money, the banks should be ashamed!!!!
The I.T. department should be open 24 hours in RBS and Think Banking until this is fully resolved. Disgarceful
The I.T. department should be open 24 hours in RBS and Think Banking until this is fully resolved. Disgarceful
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I am another Think banking customer and was due my salary Saturday, i was told it would be in my account today by Think banking, still not arrived. When you phone them and eventually get through they give you an automated explanation message, then hang up at the end of it, this is disgraceful and RBS should be acknowledging all customers!!!!
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Any comment on your hiring of incompetent outsourced IT staff?
http://www.theregister.co.uk/2012/06/26/rbs_natwest_ca_technologies_outsourcing/
http://www.theregister.co.uk/2012/06/26/rbs_natwest_ca_technologies_outsourcing/
Mopney was suppose to go in to my account today and is now not there! I can't even get through to my bank as the usual IVR system has been taken off and I am only getting a continuos engaged tone! This is awful as I can not get any answers and it seems like to me that they just don't care.
I will be changing banks asap! I do not have enough words to express my anger and dissapointment!
I will be changing banks asap! I do not have enough words to express my anger and dissapointment!
2 Replies » Reply
Hi Kelly, We recognise that customers are still impacted and this is an unacceptable inconvenience.
Well continue to extend branch opening hours all week.
If you have an urgent enquiry, please call us on:
0161 931 9959 or 08457 77 77 66 or 0800 656 9639.
Well continue to extend branch opening hours all week.
If you have an urgent enquiry, please call us on:
0161 931 9959 or 08457 77 77 66 or 0800 656 9639.
My wages which went in on Friday but came out on Saturday are still not appearing along with the 50 s/o??? I can't afford this as I have bills to pay but have no other way of paying them? Am getting really fed up and worried.
Stop being aspirational and start telling the truth, out of the 10 or so RBS customers at my work none have had their accounts fixed yet and all are overdrawn and not able to access their wages from last friday.
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None of the RBS account holders in my place of work have had their balances fixed yet, just their wages from last friday stolen on the saturday, stop being aspirational and tell the truth.
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I too am a think banking customer the numbers given are constantly engaged; i finally got the ringing tone only to be met with a recorded message the same as what is on the website, my partners salary should have gone in today and mine tomorrow; we are completely destitute thanks to this; we are a family of 6 - what on earth are we supposed to do!
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I am with think banking and am still waging for money I transferred on Thursday ! Unaware of this system failure ! My wages are due in this Thursday ? Are hey going to be there ? Or am I goIng to have to beg borrow and steal just to get my bills, rent and child support paid ! Can't get through on the think banking numbers
1 Reply » Reply
We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
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I paid money into my Nat West account last week over a couple of day's to put in money to pay for my holiday it was still in there Yesterday today the cash I paid in has disappeared and now I am over 500 overdrawn where has it gone ??
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Hi Lynn, account balances should now be updated for most of our customers. Future payments such as salaries should also be processed as expected.
It's possible that some customers may experience delays as we return to a normal service. We apologise for this unacceptable inconvenience.
If you have an urgent financial need to access your funds please let us know. You can call us on:
0161 931 9959 or 08457 77 77 66 or 0800 656 9639.
It's possible that some customers may experience delays as we return to a normal service. We apologise for this unacceptable inconvenience.
If you have an urgent financial need to access your funds please let us know. You can call us on:
0161 931 9959 or 08457 77 77 66 or 0800 656 9639.
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My cash was in my account up to yesterday I have checked my statement and it has still disappeared looking like it was never there. I still have my receipts from paying in
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My cash was in my account up to yesterday I have checked my statement and it has still disappeared looking like it was never there. I still have my receipts from paying in
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but it isn't! I and others of my friends are not showing cash payments and salaries (thats 3 of us) in our accounts, SIX days later!! Payments on Friday went in but still Wed 20 June cash in is not showing. In my case this is hundreds of pounds. This just is not acceptable. 82% of RBS is owned by gov and therefore I feel you are publicly accountable.
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Just spoken to someone who has been to their RBS branch and been told.......all should be resolved by FRIDAY.
Lying, lying, lying.
Lying, lying, lying.
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I don't see the benefit of releasing this statement. Especially when it is untrue. I have spoken to your staff at several branches and the problem is NOT resolved. And they have confirmed that it is definitely NOT affecting just 1% As an RBS customer I suggest you stick to the facts and let us know when we can have access to our funds as opposed to telling us the problem is resolved.. when clearly it is NOT.
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I am with Think Banking and as I have been reading down the comments it does not look like anyone from R.B.S has bothered to respond to us Think Banking Customers! why is this? are we just a blip on the radar? I have been without cash for days like many of the others here...I want an explanation to why us Think Banking customers keep getting SHAFTED!!!!
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Hi John,
We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
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They are lying through their teeth here ...
I wouldnt mind betting it could be up to 2 weeks before the backlog is sorted ...
I wouldnt mind betting it could be up to 2 weeks before the backlog is sorted ...
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absolute rubbish. we havent been paid yet. are we supposed ot belive that are salires form part of the few specific sets of transactions that are an exception. stop lying
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i appreciate you have been having technical difficulties, what is a concern is how long it has taken you to react. This issue has been going on for nearly 1 week & the first e-mail i recieved was last night. i am currently overdrawn by over 700, what i really want to know is will you be honouring DDI's we all have set up. The issue i have is if the DDI's are not honoured i will have to initally pay DDI representment fees from the 3rd partys until the issue is sorted. Then send proof of the charges into RBS & get caught in a long drawn out dispute as so many people affected. My wages went in on Friday & i thought i hadnt been affected & i got an embarrasing shock at petrol station when filling up as my card declined & my wages had been taken back out. NOT EVEN A COURTESY E-MAIL TO ALLOW ME TO MAKE CONTINGENCY PLANS!!! Think i will be moving to santander & get 100 for moving my account
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I had a 10k loan showing as paid in on Friday. As of Sunday it is not shown in the account (I've confirmed with the loan provider the money was paid). I've spoken with customers services several times and the conclusive answer is they do not know when the money will re-appear (they'd hoped tomorrow everyday so far), if it does not re-appear then an investigation would be conducted (which I'm assuming would last several weeks). When asked if they could confirm that future payments would show,(salary this friday) they could not confirm that the error would continue. As such I've elected to have the funds paid into my wife's account (non-RBS). I will ultimately change my bank account from the RBS because of this. Obviously I'm in no position to purchase the new car (RBS are not willing to front the missing 10k).
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The above statement states that the customer account balances has cleared overnight. In my own case that only refers to payments made over the course of the weekend, however my salary has still to reach the account. A simple whoops we are sorry is not enough. If customers fail to pay the bank in time there are penalties to pay, the RBS should seriously consider some form of compensation as after all banks work on trust and i doubt there will be much trust for the RBS group after this farce.
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My pay has still not been credited since last Friday but all my direct debits are going out.
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I still can't access my wages that were paid in on Friday now has my money been sent to my other account to pay my direct debits !!!! When can I expect to have access to MY MONEY !!! Will also be changing my bank asap
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Hi Dean, We know this disruption was unacceptable and that many customers will still have questions and concerns.
Update of account balances has cleared overnight, with the exception of a few specific sets of transactions. It is possible a small number of customers may experience delays as we return to a completely normal service.
We've arranged for our customers to be advanced cash in our branches when they were missing payments & had no available funds.
Update of account balances has cleared overnight, with the exception of a few specific sets of transactions. It is possible a small number of customers may experience delays as we return to a completely normal service.
We've arranged for our customers to be advanced cash in our branches when they were missing payments & had no available funds.
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Mmmmmm.
I am an RBS customer and STILL cannot access my cash. A payment which was credited on Friday has mysteriously vanished leaving us overdrawn and with no money.
I am an RBS customer and STILL cannot access my cash. A payment which was credited on Friday has mysteriously vanished leaving us overdrawn and with no money.
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I am still waiting for husbands salary from Saturday and had more money due in today, I have had to lend off my heavily pregnant sister and told her I would pay her back on Monday, not happy at all, I bank with thinkbanking all they did was refund my charge for the month, whoopee I have 20, but with 2 kids and animals to feed this is not acceptable! Will this weeks wages be paid on Saturday??
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"The full focus of our efforts will now be on delivering the same result for our Ulster Bank customers..."
Great, Thanks. Do you have any idea of how insulting this is?
To me, as a 30 year customer or Ulster Bank, it says very clearly that RBS views the Irish as second class citizens, Ulster as a second class bank and me as a second class customer.
Message received. Over and OUT.
Great, Thanks. Do you have any idea of how insulting this is?
To me, as a 30 year customer or Ulster Bank, it says very clearly that RBS views the Irish as second class citizens, Ulster as a second class bank and me as a second class customer.
Message received. Over and OUT.
Don't see how extending the opening hours of branches will help in any way with Direct Debits or Standing Orders that cannot be paid?
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This is an absured claim by RBS saying most of the issues are resolved!! Take a look at the comments! Our company bank with NATWEST and I am a Barclays customer. We were meant to be paid Friday 22nd, it is now Tuesday 26th and our money has still not gone in. I'm sure the big earning bankers would be able to absorb this, however for the highly taxed lower earning citizen who is currently being squeezed financially by just about everything this is desperate. If I was a day late with a payment or overdrawn by 1 I would be hit with big charges. It's high time these people were made accountable for this shambolic episode - lets hit them where it hurts - in their wallets, with thier own money. #sick of it
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its a disgrace! i had my wages in my bank on friday and they dissapeared on sat! im sick and tired popping to the atm then the bank to get this sorted! its 26 june at 13;38pm and im still waiting for money that belongs to me! WHEN THE 7 CHANGE OVER TO OTHER BANKS IS AVALIABLE I WILL BE 1ST IN THE CUE!
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I am still waiting for a salary payment that was in my account - briefly - last Friday but has now disappeared.
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Utterly dillusional I have been told for 3 days now that my account would be updated. And they stii have the cheek to advertise digital banking... they are having a laugh
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This is totsl rubbish. I still have not got money in my account as my wages have not gone through. What am I supposed to do I can';t take time out of work to go and queue at the bank?
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What does "with the exception of a few specific sets of transactions" mean? I'm still waiting on transactions from last week to appear in my account.
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I commpletely agree with Michelle, I am in the same position and can only conclude that RBS are not telling the truth!
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I am with One Account and my salary has not appeared either. Also the only items showing correctly as going out of my account are ATM withdrawals, standing orders and direct debits - internet banking transfers and card payments are not appearing! What a mess...
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I am also with the one account and my wages from last Friday have disappeared but the items going out have now shown up on my account.If they know what has been paid out how come they don't know what has been paid in. All weekend without any money and a family to feed, I am extremely angry and want answers.
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I visited the RBS Branch in Colchester on Monday 25th and to be honest was not impressed at all with the explanation I received from the cashier. Her first reaction was "that has happened to one of my colleagues" I found this reply unacceptable. My account is still not right money in has disappeared but money out is showing as gone. I am assured no charges will be incurred but at this moment in time I have no faith in RBS or their management. I will be seeking compensation for the stress, inconvenience and worry this has caused. RBS seems to only be interested in profits and bearing in mind we as public own them its bizarre. what is going to happen when they become Santander later in the year I dread to think!!!!!
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can we go to the natwest n get advance cash as i have heard or do u hav to be a natwest customer??/ ...joke!!!
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Out of the 20 people in my office with RBS accounts only 1 person has had their transaction problems resolved. How can you claim that only a few transactions remain when there are at least 20 people who still have the problem!
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well i still havnt recieved my wages from last friday,, was told they would be clear today and nothing
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Yesterday my account was showing -96.57 today it's showing +82.06. Still not been paid yet. Have been told on the phone that I should be paid by tomorrow. Here's hoping
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I bank with Think Banking who hold all their customer accounts with R B S, I can assure you that the problem still remains. I have not yet received my wages or child benefit, am unable to speak to anyone as phone lines are jammed. As a working parent this is totally unacceptable, I've little money and have to cover childcare, food , travel and electricity. I would love to know when I am likely to get my wages in my account but cannot speak to anyone to find out!!! So either RBS is lying or the problem runs deeper than reported! I am at my wits end.
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What about Think Banking customers? Don't we MATTER beacuse we are already shafted on debt management? Both regular and so called "special" contact numbers have been engaged since 8am this morning. I'd move bank if a had a choice. Absolute joke. I live from paycheck to paycheck because of my situation (caused by the housing crisis I should add!) I rang yesterday and got through and was told my credit (due Saturday) would be available today. All LIES!!!!
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Same here James. I spoke to someone yesterday who said that, although not set in stone, RBS had told Think Banking that all money would be in accounts on Tuesday. Still nothing, and now we are being told that they cant give us a time scale as to when it will be sorted.
Also, as you say, they haven't been answering their phone today, probably cant take the abuse they are getting from irate customers wanting their money. How they expect people to survive on no money, I do not know!!
Also, as you say, they haven't been answering their phone today, probably cant take the abuse they are getting from irate customers wanting their money. How they expect people to survive on no money, I do not know!!
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Hi James
We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
We are working closely with the Think Banking team to ensure they are able to help any customers still facing difficulty as a result of our technical error. These customers need to contact Think Banking in the first instance to authorise cash withdrawals via our branches in the normal way, however we can assure these customers that we are focussed on getting them the help they need.
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I've managed to speak to Think (took THREE HOURS to get through to someone). My pay day is today but apparently I'm not emergency enough for an advance so no dosh for me. I go away on holiday on Friday, will I have any money to go with? Think says I 'should' have. Call again tomorrow. Not good enough at all. So RBS Moderator, how you gonna help me?
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RBS and NatWest confirm that the update of customer account balances has cleared overnight, with the exception of a few specific sets of transactions.
wheres my money then?
wheres my money then?
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This is cleary not the case. My account is still showing as overdrawn, I am unable to draw funds from ATMs and my debit card is being decined for inline purchases and at retailers.
When can I expect my salary to be credited, I am still unable to access my money.
When can I expect my salary to be credited, I am still unable to access my money.
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Hi Mark, We know this disruption was unacceptable and that many customers will still have questions and concerns.
While updates to most account balances have cleared, we apologise to those customers still experiencing problems. We are working to fix these.
Well continue to extend branch opening hours all week.
While updates to most account balances have cleared, we apologise to those customers still experiencing problems. We are working to fix these.
Well continue to extend branch opening hours all week.
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No they haven't. A payment which was credited to our account on Friday has now vanished, and subsequently placed us into a negative showing. End result - no money to pay a credit card bill.
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Hi Mark, While update of most account balances has cleared, we apologise to those customers still experiencing problems. We are working to fix these.
We will ensure that no customers will be left out of pocket as a result of these issues. We can confirm that any fees and charges incurred by customers will be fully refunded. This includes charges levied by a third party; for example, if you were late paying a non-RBS credit card or mortgage because your account wrongly showed there wasn't sufficient cash.
We will ensure that no customers will be left out of pocket as a result of these issues. We can confirm that any fees and charges incurred by customers will be fully refunded. This includes charges levied by a third party; for example, if you were late paying a non-RBS credit card or mortgage because your account wrongly showed there wasn't sufficient cash.
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I am a Think Banking customer and should have received my wages today. If the error has now been fixed why are current transactions being affected. Surely only the transactions from last week should be disrupted. More importantly when will the transaction for this week appear in accounts?
In addition your text messages offer access to emergency funds can Natwest branches facilitate this?
In addition your text messages offer access to emergency funds can Natwest branches facilitate this?
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I'm also a Think Banking customer, payment due to credit my Saturday - still no sign of it! Don't think RBS are telling the full story here!
For those who don't know, although Think Banking is not part of the RBS Group, the accounts are held with RBS, and use the RBS back office system, statements carry the RBS logo, so we've been just as badly affected, and we don't even bank directly with RBS!
For those who don't know, although Think Banking is not part of the RBS Group, the accounts are held with RBS, and use the RBS back office system, statements carry the RBS logo, so we've been just as badly affected, and we don't even bank directly with RBS!
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I am also a Think Banking customer who is due credits into account on 26th, 27th and 29th of June. I can bet that as usual RBS will sort tranactions for Ulster Bank and everybody else first. Who do we go if we need any advances? I was lead to believe that tranactions would be posted as soon as they came into account with recent credits taking prioity. Think banking have sent me texts to tell me I am due credits but they have not been applied. They even sent a text wishing me a happy birthday for today - What is that all about? I can assure you my birthday will not be happy as I am a single parent desperate for money for my kids x
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me too mine should have gone in today,spent 50 mins on a mobile as no other access to phone to be told we dont know how long it will be befor i get it and i can have an advance "but to have it authorised"and dont request too much...its My money and i have direct debits going out today and tomorrow from a non rbs account which i transfer too ,visa needs paying,rent and council tax which i owe from last month ,will i get reinburst for telephone waiting time and bank charges ,out of the interest rbs are making on all our money ,im sure it will be losing a lot of customers and rightly so,i have to go through the same rigmoral tomorrow to request MY MONEY YET AGAIN
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I am with Think Banking too. I too am still waiting for payments to be made to my account. The phone numbers that I have for them, I cannot get through on as they are permanently engaged. I got a text from them yesterday apologising if I had been trying to get through to them but they are extremely busy!! I am a single parent with 3 children and had to borrow money from my sister to buy food for my kids as the money I am waiting to be paid in still hasn't gone in. And my wages are due to go in this Friday and I've no idea if I will get them! Absolute shambles!!
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im a thinkbanking customer on jsa.my money supposed to be in account sat morning but all i recieve is txts saying it will on mon then tues,now they txt me a number to ring for emegency funds,i have tried for 2 days now and all i get is answer msg word for word of the txt msg!!!i have two kids to feed and my car insurance overdue,tried normal number i ring for thinkbanking on regular basis and its the same result as new helpline for emergency funds!!!feel as though they are not answering the phone on purpose now,im foaming now as i pay for the account and cant get through to speak to anyone!!once this is rsolved ill be closing account as they have lost my trust completly would like to know if employees of rbs and sister company are having same problem,i very much doubt it!!
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Will i be reimbursed for the two days i had off work because i never had any money?