RBS statement on technical issue
26th June 2012
RBS and NatWest confirm that the update of customer account balances has cleared overnight, with the exception of a few specific sets of transactions.
We know this disruption was unacceptable and that many customers will still have questions and concerns. It is possible a small number of customers may experience delays as we return to a completely normal service. We will continue to extend our branch opening hours all week.
The full focus of our efforts will now be on delivering the same result for our Ulster Bank customers who continue to experience unacceptable delays to their accounts being updated. We are confident that this will help us restore a full service for the start of next week for Ulster Bank and remain grateful for our customers' patience. We will continue with extended opening hours for the remainder of this week and with the extensive customer support we have in place to mitigate the impact of this delay.