2008 highlights

  • More than three million customers registered to use two factor authentication which provides additional security for online transactions
  • Saturday opening extended in NatWest and RBS branches
  • MoneySense lessons delivered to more than 700,000 pupils
  • 100th inner city school bank opened
  • An additional 1,000 MoneySense Advisers introduced to NatWest and RBS branches
  • MoneySense being introduced in the island of Ireland by Ulster Bank
  • Additional funding for small and medium-sized enterprises
  • New mortgage repossession policy to help customers who fall into arrears
  • Inclusion in the Carbon Disclosure Project's Leadership Index for the second year running