Important addresses

Shareholder enquiries

Registrar

Computershare Investor Services PLC
The Pavilions
Bridgwater Road
Bristol BS99 6ZZ
Telephone: 0870 702 0135
Facsimile: 0870 703 6009
Email: web.queries@computershare.co.uk

ADR Depositary Bank

The Bank of New York Mellon
Investor Services
PO Box 11258
Church Street Station
New York NY 10286-1258
Telephone: 1 888 269 2377 (US callers)
Telephone: 212 815 3700 (International)
Email: shareowners@bankofny.com

Group Secretariat

The Royal Bank of Scotland Group plc
PO Box 1000
Business House F
Gogarburn
Edinburgh EH12 1HQ
Telephone: 0131 556 8555
Facsimile: 0131 626 3081

Investor Relations

280 Bishopsgate
London EC2M 4RB
Telephone: 0207 672 1758
Email: investor.relations@rbsir.com

Registered office

36 St Andrew Square
Edinburgh EH2 2YB
Telephone: 0131 556 8555
Registered in Scotland No. 45551

Website

www.rbs.com