Divisional Profile
Manufacturing
Manufacturing supports the customer-facing businesses and provides operational technology, customer support in telephony, account management, lending and money transmission, global purchasing, property and other services. Manufacturing drives efficiencies and supports income growth across multiple brands and channels by using a single, scalable platform and common processes wherever possible. It also leverages the Group’s purchasing power and has become the centre of excellence for managing large-scale and complex change.
2007 Key highlights
- We held cost growth to 1%, despite investing to support increased transaction volumes and the development of our businesses.
- We helped to launch mobile phone banking in September, allowing customers to access mini-statements and account balances through text alerts.
Total costs (£m)
© 2008