Frequently Asked Questions
General
What credit ratings have been awarded to RBS?
Please read our latest information about our credit ratings.
How can I receive all communications electronically?
Our shareholders can sign up to receive electronic communications, as well as managing shares on-line, downloading relevant forms and information packs and making use of the free portfolio management services. Visit Managing your shareholding to find out more.
Where can I find information on RBS's approach to sustainability?
Read about our approach in our Sustainability pages.
Who is the Registrar for RBS
Computershare Investor Services PLC
P.O. Box 82
The Pavilions
Bridgwater Road
Bristol
BS99 6ZZ
Tel: +44 (0) 870 702 0135
Fax: +44 (0) 870 703 6009
Contact Computershare
Who is the independent auditor for RBS?
Deloitte & Touche LLP
Chartered Accountants and Registered Auditors
Saltire Court
20 Castle Terrace
Edinburgh EH1 2DB
What is the registered address of RBS?
The Royal Bank of Scotland Group plc
36 St Andrew Square
Edinburgh
EH2 2YB
Where can I find more information on Shareholder fraud?
Over the last few years many companies have become aware that their shareholders have received unsolicited phone calls or correspondence concerning investment matters. Shareholders are advised to be very wary of any unsolicited advice, offers to buy shares at a discount or offers of free company reports. Please see the FSA's website for more details
Financial information
When will the next set of financial results be reported?
We report quarterly with announcements covering the three months to 31 March, 30 June, 30 September and the full year to 31 December. See Results & Presentations and Financial Diary Dates.
What currency does RBS report in?
We report all group information in £ sterling.
Where can I find the latest financial results?
Please visit the financial results section of this website.
Can I receive the RBS Annual Report on-line?
Our shareholders can sign up to receive electronic communications, as well as managing shares on-line, downloading relevant forms and information packs and making use of the free portfolio management services.
If you are not registered, you can download the latest Annual report (2MB pdf). Historic annual reports are also available.
How can I receive hard copies of financial information and annual reports?
If you still require hard copies of the Annual Report & Accounts after viewing our financial results on-line, please request a copy by post.
Annual General Meeting (AGM)
When is the next AGM?
For information on both upcoming and past AGMs please visit the General Meeting section.
What happens at an AGM?
The AGM is your opportunity to become directly involved in certain company decisions. You will be asked to vote (either in person or by proxy) on important matters and you may also ask questions about them of those present.
Is it possible to receive documents relating to the AGM electronically?
Our shareholders can sign up to receive electronic communications, as well as managing shares on-line, downloading relevant forms and information packs and making use of the free portfolio management services.
What should I do if I am unable to attend the AGM?
If you are unable to attend the AGM you may still cast your vote on all the resolutions, by completing and returning the proxy form sent to your registered address by the deadline indicated.
Alternatively, you can vote electronically using the Shareholder Reference Number (SRN) and PIN included in the e-mail sent to you before the meeting. Casting your vote either electronically, or by proxy, will not prevent you from attending and voting at the AGM.
RBS Ordinary Shares
What is the structure of RBS's issued ordinary share capital?
Please see the equity ownership statistics for information on the structure of our issued ordinary share capital.
On which stock exchanges are RBS ordinary shares listed?
Our ordinary shares primary listing is on the London Stock Exchange. Our ticker is "RBS LN" and the ISIN identifier is GB0007547838.
We also have two other secondary listings:
Euronext Amsterdam - ticker "RBS NA" - ISIN identifier is GB0007547838
New York Stock Exchange (ADR facility) - ticker "RBS US" - ISIN identifier is US7800977214
Where can I find information on the historic RBS ordinary share price?
Please use our share price chart tool to view historic share price information for ordinary shares and compare our share price to a variety of indices.
How can I buy or sell RBS ordinary shares?
They may be bought or sold through a share dealing service or stockbroker. RBS Sharedealing Services offers this service and also provides a discount for our shareholders.
Does RBS have a low cost share dealing service?
Direct Trader is our on-line and telephone share dealing account.
Our shareholders will enjoy a special discount of 20% off dealing charges on a Direct Trader account. That means you can start trading for as little as £12.
To open a Direct Trader account please call us on 0870 606 5023 quoting 'RBSG shareholder' or visit our website RBS Sharedealing.
When you open an online account with Direct Trader you have access to extensive information including real-time prices, the latest news on companies and markets worldwide plus the ability to check the value of your shares, 24 hours a day. You can then choose to deal online or over the phone.
How can I buy RBS ordinary shares in the US?
You may buy RBS ordinary shares listed on the London Stock Exchange in the US through a broker. Alternatively, we now have both ordinary and preference share American Depository Receipts (ADR) that trade on the New York Stock Exchange. More information about our ADR shares and preference shares is available on-line.
What should I do if I change my name or address?
If you have changed your name or address, please write and inform our Registrar. If you have moved house please provide both your old and new address. If you have changed name, please enclose a copy of your marriage certificate, in the case of marriage, or in other cases a copy of the legal document confirming your name change together with your share certificate(s) for amendment.
If you hold shares within a CREST account you should contact your CREST Administrator who will update your address through CREST Co.
I am not sure how many RBS shares I now hold; how can I find out these details?
You can find out more and manage your shareholding on-line by visiting Investor Centre.
What happens if I lose my share certificate?
If you lose your share certificate please contact our Registrar to arrange for a replacement. You will then be sent a Letter of Indemnity which must be completed to obtain a replacement certificate, together with a covering letter which will assist with completion of the Indemnity and detail the costs involved.
What happens if an RBS shareholder has passed away?
Please inform our Registrar by sending a copy of the death certificate together with a certified copy of the Grant of Representation. The name of the deceased's personal representative will be substituted on the share register while the estate is finalised.
Further information in connection with obtaining a UK Grant of Representation may be obtained from the following address:
Principal Registry, Family Division, 2nd Floor, Somerset House, Strand, London, WC2R 1LP. Tel: +44 (0) 20 7947 6939
Can I donate my RBS shares to charity?
We are aware that shareholders who hold a small number of shares may be retaining these shares because dealing costs make it uneconomical to dispose of them. ShareGift, the charity share donation scheme is a free service operated by The Orr Mackintosh Foundation (registered charity 1052686) to enable shareholders to donate unwanted shares to charity. Should you wish to donate your shares to charity in this way you should contact ShareGift for further information:
ShareGift, The Orr Mackintosh Foundation, 46 Grosvenor Street, London, W1K 3HN, Tel: +44 (0)20 7337 0501, www.sharegift.org
Is it possible to transfer my shares to someone else?
Yes, it is possible to transfer your shares. To do this you should complete a stock transfer form and return it to our Registrar along with your share certificate via registered post.
Can I receive information relating to my RBS shares electronically?
Our shareholders can sign up to receive electronic communications, as well as managing shares on-line, downloading relevant forms and information packs and making use of the free portfolio management services.
Ordinary Dividends
Where can I find information on historic ordinary dividend payments?
Please view the dividend payments history.
Preference Shares
How can I obtain more information on preference shares, such as redemption dates, dividend rates and dividend dates?
For summarised information on the preference shares see Preference Shareholders. This may not,include all the information you need in relation to these shares and you may wish to consult the prospectus for the relevant issue for more details.
Where can I find a prospectus for preference shares?
The prospectus supplement for each issue of preference shares since 2000 is available from Preference Shareholders. If you require a prospectus for one of our preference or other share issues which is not available on our website, please contact us.
Where can I obtain tax guidance regarding your preference shares?
We cannot give tax advice. Please consult your tax advisor or attorney.
How do I know when a particular preference share will be redeemed?
The redemption provisions for preference shares are summarised in Preference Shareholders. On any business day or after a specified date in respect of each issue of our preference shares, such shares may be redeemed at RBS's option, subject to the provision of applicable notice to holders, which is generally 30 to 60 days.
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I still can't find the information I'm looking for
If you have a query relating to share certificates, dividends or personal details please contact our Registrar.
If you have a specific Investor Relations enquiry, please Contact one of the Investor Relations team.
If your question is not related to investor relations (for example complaints and press queries) please use the further contact information.