Contact Us
We welcome your enquiries and we look forward to hearing from you. Find general and specific contact details, as well as information on how to complain.
The Royal Bank of Scotland and NatWest media relations teams are available between the hours of 08:30 and 18:00, Monday to Friday.
During opening hours please refer to the contacts below.
For general enquiries, please call our main switchboard: +44 (0) 131 556 8555
For any out-of-hours media enquiries (after 18:00 until 08:30 the following morning) for the Group Media Relations, UK Retail and Corporate Media Relations and Global Banking & Markets Media teams please call the duty press officer on: +44 (0) 131 523 4205 or +44 (0) 778 573 8765.
Need something else?
Try our frequently asked questions.
Group Media Relations
The Group Media Relations team are the primary spokespeople for RBS across all key businesses and deal with Group reputational issues, governance, and financial results.
Please contact the Group Media Relations team using the following number: +44 (0) 131 523 4205
| Name | Role |
|---|---|
| Jason Knauf | Head of Group Media Relations |
| Michael Strachan | Deputy Head of Group Media Relations |
| Linda Harper | Media Relations Manager |
| David Gaffney | Media Relations Manager |
| Sarah Elliott | Media Relations Assistant |
UK Retail and Corporate Media Relations
UK Retail
| Name | Role | Phone |
|---|---|---|
| Dan Lambert | Head of UK Retail, Corporate and Regional Media | +44 (0) 20 7672 1960 |
| Mary Taylor | Deputy Head of Retail Media | +44 (0) 20 7672 1927 |
| Kath Allen | Media Relations Manager | +44 (0) 20 7672 1926 |
| Amy Pickerill | Media Relations Manager | +44 (0) 20 7672 1936 |
| Grant McDonald | Media Relations Manager | +44 (0) 207 672 2978 |
The UK Retail Media team each has a dedicated local media specialist who is an expert in local issues.
| Name | Role | Phone |
|---|---|---|
| Jill Vinnicombe | Media Relations Manager, North England | +44 (0) 1274 565227 |
| Nigel Meffen | Media Relations Manager, Central England | +44 (0) 7799 470023 |
| Omar Mohammed | Media Relations Manager, Scotland | +44 (0) 131 523 4801 |
| Emma Hughes | Media Relations Manager, Wales | +44 (0) 7799 470 019 |
| Matt Evans | Media Relations Manager, London | +44 (0) 7770 701830 |
Corporate
| Name | Role | Phone |
|---|---|---|
| Nigel Owen | Media Relations Manager | +44 (0) 20 7672 1932 |
| Shamira Alidina | Media Relations Manager | +44 (0) 20 7672 0113 |
| Erfan Hussain | Media Relations Manager | +44 (0) 20 7672 1913 |
The Corporate Media team each has a dedicated local media specialist who is an expert in local issues.
| Name | Role | Phone |
|---|---|---|
| Mark Lester | Media Relations Manager, North England | +44 (0) 7917 598585 |
| Nigel Meffen | Media Relations Manager, Central England | +44 (0) 7799 470023 |
| Andrew Cameron-Smith | Media Relations Manager, South England | +44 (0) 7796 336292 |
| Omar Mohammed | Media Relations Manager, Scotland | +44 (0) 131 523 4801 |
| Emma Hughes | Media Relations Manager, Wales | +44 (0) 7799 470 019 |
| Matt Evans | Media Relations Manager, London | +44 (0) 7770 701830 |
Global Banking & Markets
The Global Banking & Markets Media Team are the spokespeople for the RBS Group's investment banking operation.
| Name | Role | Phone |
|---|---|---|
| Sarah Small | Head of Media Relations | +44 (0) 20 7085 5712 |
| Rebecca Nelson | Senior Media Relations Manager | +44 (0) 20 7085 7771 |
| Adam Durchslag | Media Relations Manager | +44 (0) 203 361 9613 |
| Sam Smith | Media Relations Manager | +44 (0) 203 361 1588 |
| Anita Berthier | Media Relations Manager | +44 (0) 207 678 0669 |
Coutts & Co.
| Name | Role | Phone |
|---|---|---|
| Nick Gill | Head of Coutts UK Press Office | +44 (0) 207 957 2427 |
| Maria Shum | Media Relations Manager | +44 (0) 207 753 1255 |
| Siobhan Griffiths | Media Relations Manager | +44 (0) 207 957 2650 |
The Coutts team is responsible for protecting and enhancing the Coutts brand with the national and regional media.
Regional Markets, RBS Asia Pacific
Regional Markets, Asia Pacific media team are the primary spokespeople for RBS in region, across all Global Banking & Market businesses as well as corporate issues.
| Name | Role | Phone |
|---|---|---|
| Yuk Min Hui | Public Relations Manager, Marketing & Communication, Asia Pacific | +852 3961 3354 |
| Lisa Irvine | Media Relations Manager, Marketing & Communication, Asia Pacific | +852 3961 3351 |
Regional Markets, RBS Americas
Regional Markets, RBS Americas media team is the point of contact for calls relating to the Group's America's operations, including Citizens Financial Group.
| Name | Role | Phone |
|---|---|---|
| Barbara Cottam | Director of Corporate Affairs - Citizens | +1 (0) 401 456 7849 |
| Pholida Phengsomphone | Media Relations Manager | +1 203 897 3350 |
Ulster Bank
Ulster Bank media team inform the public via the media about Ulster Bank Group across the island of Ireland through a variety of media outlets. They communicate with national & regional media, handling queries relating to all the various business divisions of Ulster Bank Group.
| Name | Role | Phone |
|---|---|---|
| Bobbie Bergin | Director of Communications & Corporate Services - Ulster Bank | + 353 1 608 4018 |
| Debbie McCaughey | Senior Media Manager | +353 1 6084344 / +353 87 654948 |
| Naomi Steen | Media Manager | +353 1 6084576 / +353 87 069 2819 |
| Teri Kelly | Media Manager | +353877462043 |
| Gillian Orr | Media Executive | +44 28 9027 6024 / +44 (0) 7990568452 |
RBS Insurance
The RBS Insurance press office handles media queries for the RBS Insurance brands: Direct Line, Churchill, Green Flag, Privilege, NIG, TRACKER and UKI Partnerships.
| Name | Role | Phone |
|---|---|---|
| Frances Browning | Head of External Communications | + 44 (0) 208 290 3055 |
| Jennifer Thomas | Head of Press Office | +44 (0) 208 285 8865 |